Asset operations view
Summarize
Summary of Asset operations view
The Asset operations view in the Hardware Asset Workspace is a centralized interface designed to help ServiceNow customers manage and monitor various asset operations efficiently. It consolidates key asset-related functions such as inventory management, shipments, procurement, contract renewals, hardware asset normalization, KPI tracking, total cost of ownership (TCO) configuration, Zero Touch asset requests, attestations, and hardware asset success initiatives.
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Key Features
- Inventory Management: View and manage stockroom types, stock rules, and stock orders to maintain accurate inventory control.
- Shipment Tracking: Monitor shipments, shipment assets, shipping carriers, and carrier integration profiles to streamline hardware logistics.
- Procurement Requests: Track procurement sourcing requests to oversee hardware acquisition processes.
- Hardware Asset Normalization: Manage custom products and models not in the standard Asset Management Content Service, and apply calculated lifecycle templates for asset lifecycle management.
- Contract Renewal: Access all contract renewal requests and their line items to facilitate contract management workflows.
- KPI Configuration: Opt in to asset model categories for performance tracking, create operational schedules, and map assets to schedules to align KPIs effectively.
- TCO Configuration: Define and monitor task and labor rate cards to calculate associated asset costs accurately.
- Zero Touch Asset Requests: View and manage hardware asset requests and refresh requests submitted via the Zero Touch request flow, including provider integration profiles for data transformation.
- Attestation Management: Oversee asset attestation requests and recurring attestation schedules to ensure compliance and accountability.
- Hardware Asset Success: Create and manage success goals, activities, categories, and maturity items to drive hardware asset performance and improvement.
- Asset Audits: Access deprecated asset audit records when audit enhancements are enabled, ensuring continuity in audit tracking during upgrades.
- Asset Warranty: View warranty information specifically for Lenovo hardware assets to maintain warranty compliance and management.
- Custom List Views: Create and access personalized list views to tailor the workspace to specific operational needs.
Practical Benefits for ServiceNow Customers
By leveraging the Asset operations view, ServiceNow customers can efficiently oversee the full lifecycle of hardware assets—from procurement and inventory to contract renewals and asset performance tracking. The integration of shipment tracking, Zero Touch workflows, and attestation processes supports streamlined operations and compliance. Additionally, KPI and TCO configurations empower customers to monitor asset performance and cost-effectiveness, enabling data-driven decision-making. Customization options such as lifecycle templates, success goals, and personalized list views further enhance operational flexibility and control.
Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions.
- Inventory
- Stockroom types: View types of stockrooms. For more information, see Create a new stockroom type.
- Stock rules: View stock rules associated with the stockroom. For more details, see Create a stock rule.
- Stock orders: View stock orders associated with the inventory.
- Shipment
- Shipments: View and track the shipments from different sources or flows. For more information, see View hardware asset shipment details.
- Shipment assets: View the list of assets included in the shipments. For more information, see View hardware asset shipment details.
- Shipping carriers: Create and view the list of shipping carriers. For more information, see Create a shipping carrier record.
- Carrier integration profiles: View the list of carrier integration profiles associated with the shipping carriers. For more information, see View the carrier integration profile details.
- Procurement-Requests: View and track procurement requests. For more information, see Sourcing items in a service catalog request.
- Hardware asset normalization
- Custom products: View details of custom products that aren't represented in the Asset Management Content Service. For more information, see Add a custom product.
- Custom models: View details of custom models. For more information, see Create a hardware or consumable model.
- Calculated lifecyle templates: View and create life cycle templates and formulas that can be applied on hardware and consumable models. For more information, see Manage the lifecycle of hardware models with calculated lifecycle templates.
- Contract Renewal
- All contract renewal requests: View details of all contract renewal requests.
- Contract renewal line items: View details of all line items associated with contract renewal requests.
For more information, see Contract renewal workflow.
- KPI configuration
- KPI opt in: Enable the asset performance tracking by opting in to the model categories of the assets. For details, see Opt in to model categories to track performance KPIs for hardware assets.
- Operational schedules: Create and view operational schedules for hardware assets. For details, see Create an operational schedule for hardware assets
- Asset schedules: Link hardware assets to their respective operational schedules and align KPI records accordingly. For details, see Map hardware assets to an operational schedule
- TCO configuration
- Task rate card: Define the type of task and the method of calculating the associated costs, and view the details of the created task rate cards. For more information, see Create a task rate card in Hardware Asset Workspace.
- Labor rate card: Record the time worked on a task and associate a rate to the task, and view the details of the created labor rate cards. For more information, see Create a labor rate card in Hardware Asset Workspace.
- Zero touch
- Asset requests: View the list of hardware asset requests of your employees submitted through the Zero Touch request flow. For more information, see Manage hardware asset requests using the Zero Touch request flow.
- Provider integration profiles: Create a provider integration profile to transform the Scratchpad updates from your provider into a format required for the Zero Touch request flow. For more information, see Create a provider integration profile.
- Zero touch refresh
- Requests: View the list of Zero Touch Refresh requests of your employees. For more information, see Process a Zero Touch Refresh request.
- Refresh models: Create and view the list of refresh models with the configured replacement models. For more information, see Configure replacement models for a refresh model.
- Attestation
- Attestations: View the list of asset attestation requests. For more information, see Create an asset attestation in the Inventory view.
- Schedules: View the list of attestation schedules that create recurring attestation requests. For more information, see Cancel an attestation schedule.
- Hardware asset success
- Success goals: Create success goals and view the list of created success goals for Hardware Asset Management. For more information, see Create a success goal for Hardware Asset Management.
- Success activities: Create success activities and view the list of created success activities for Hardware Asset Management. For more information, see Create success activities for HAM success goals.
- Success categories: Create a category for a success goal and view the list of categories. For more information, see Create a success goal category for hardware assets.
- Hardware maturity: View items that help you drive the success of your hardware assets. For more information, see View all maturity items for Hardware Asset Management.
- Asset audits: View deprecated audit records created in the Asset Audits [sn_hamp_asset_audit] table before upgrading to the audit enhancements introduced in Hardware Asset Management version 15.0.0. For more information, see View deprecated audit records.Important:
If you have enabled the audit enhancements and switched to the common audit table, new asset audit records are now stored in the Asset Audits [sn_itam_common_asset_audit] table. After the switch, you can't view deprecated audit records (created before switching to common table and stored in the Asset Audits [sn_hamp_asset_audit] table) in the Asset audits tab from the Inventory view.
You can view the deprecated audit records from the Asset Operations view, when the migrate_hamaudit system property to true.
- Asset warranty: View the warranty details of Lenovo hardware assets. For more information, see Track the warranty details of your Lenovo assets.
You can also create and easily access your custom list views from the My Lists tab.