--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Asset operations view # Asset operations view {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Asset operations view The Asset operations view within the Hardware Asset Workspace offers ServiceNow customers a centralized interface to manage and monitor various asset operations functions. This includes handling stockroom inventories, shipments, procurement requests, contract renewals, hardware asset normalization, and more. It enables you to take appropriate actions efficiently across these asset management areas. Show full answer Show less ## Key Features * **Inventory Management:** View and manage stockroom types, stock rules, and stock orders to control inventory effectively. * **Shipment Tracking:** Track shipments, shipment assets, and manage shipping carriers, including carrier integration profiles. * **Procurement Requests:** Monitor sourcing requests related to procurement within the service catalog. * **Contract Management:** Access contract obligations and associated tasks, particularly when integrated with Contract Management Pro. * **Hardware Asset Normalization:** Manage custom products and models not represented in the Asset Management Content Service and apply calculated lifecycle templates. * **Contract Renewal:** View and manage all contract renewal requests and their line items to streamline contract lifecycle processes. * **KPI Configuration:** Enable asset performance tracking by opting into model categories, and manage operational schedules linked to hardware assets. * **Total Cost of Ownership (TCO) Configuration:** Define task and labor rate cards to associate costs with asset-related tasks accurately. * **Zero Touch Management:** Handle hardware asset requests and refresh requests submitted by employees through Zero Touch workflows, including provider integration profiles. * **Attestation:** Manage asset attestation requests and recurring attestation schedules to ensure asset compliance. * **Hardware Asset Success:** Create and track success goals, activities, categories, and hardware maturity items to drive asset performance improvements. * **Asset Audits:** Access deprecated and current asset audit records with support for audit enhancements introduced in version 15.0.0. * **Asset Warranty:** View warranty details specifically for Lenovo hardware assets. * **Custom Views:** Create and access personalized list views via the My Lists tab for tailored asset operations management. ## Practical Benefits Using the Asset operations view equips ServiceNow customers with a comprehensive toolkit to oversee and act on hardware asset lifecycle elements from procurement to retirement. It helps ensure compliance, optimize asset utilization, track performance through KPIs, and manage costs effectively. Integration capabilities with Contract Management Pro and Zero Touch workflows further enhance operational efficiency and automation. Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions. The Asset operations view includes the following list: * Inventory * Stockroom types: View types of stockrooms. For more information, see [Create a stockroom type](https://www.servicenow.com/docs/wQVut4IGOkAdsUyGqHWk7Q "If you need stockroom types that are not included in the base system, you can create a custom stockroom type."). * Stock rules: View stock rules associated with the stockroom. For more details, see [Create a stock rule](https://www.servicenow.com/docs/LYgBkag6~SgA9p2E~dqvKQ "Create a stock rule to control what happens when the inventory of a particular asset in a particular stockroom reaches a specified threshold."). * Stock orders: View stock orders associated with the inventory. {#asset-operations-view__ul_swn_hvb_vrb} * Shipment * Shipments: View and track the shipments from different sources or flows. For more information, see [View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg "View all hardware asset shipment details in a single place in the Hardware Asset Workspace."). * Shipment assets: View the list of assets included in the shipments. For more information, see [View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg "View all hardware asset shipment details in a single place in the Hardware Asset Workspace."). * Shipping carriers: Create and view the list of shipping carriers. For more information, see [Create a shipping carrier record](https://www.servicenow.com/docs/BaT29nITvABt9s7NIyysmw "Create a shipping carrier record used to associate the carrier with an integration profile."). * Carrier integration profiles: View the list of carrier integration profiles associated with the shipping carriers. For more information, see [View the carrier integration profile details](https://www.servicenow.com/docs/ENiN_5r1k8PZdcN5qpQ~Aw "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application."). {#asset-operations-view__ul_ay3_hht_zxb} * Procurement-Requests: View and track procurement requests. For more information, see [Sourcing items in a service catalog request](https://www.servicenow.com/docs/bZHENObu7QKlNScH~~cg~g "A service catalog request can contain multiple items that must be sourced."). * Contracts * Obligations: View the details of obligation records to fulfill the responsibilities specified in the contract. For more information, see [Create an obligation record in the Hardware Asset Workspace](https://www.servicenow.com/docs/wi74FI9DQef8NDmyJgxZ5Q "Create an obligation record for signed contracts in the Hardware Asset Workspace to fulfill the responsibilities specified in the contract through obligation tasks."). * Obligation tasks: View the details of obligation tasks associated with obligation records. For more information, see [Create an ad hoc obligation task in Hardware Asset Workspace](https://www.servicenow.com/docs/rj0hLrxJBPnZY2E7663F0Q "Create an ad hoc obligation task required only once or at irregular intervals to track and fulfill an obligation specified in a contract."). {#asset-operations-view__ul_zft_vgj_lkc} Note: These options are available if you have HAM integration with the Contract Management Pro application. For more information, see [Hardware Asset Management integration with Contract Management Pro](https://www.servicenow.com/docs/C5lGjq~PhF2qJKQDT2h9Fw "Use the Hardware Asset Management (HAM) and Contract Management Pro integration to perform contract and obligation extraction from signed contract documents."). * Hardware asset normalization * Custom products: View details of custom products that aren't represented in the Asset Management Content Service. For more information, see [Add a custom product](https://www.servicenow.com/docs/VeDpdubHH73Vi_MwU5pSnw "If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product."). * Custom models: View details of custom models. For more information, see [Create a hardware or consumable model](https://www.servicenow.com/docs/0WpK0S~qe5AqHKvbOU5iuQ "To begin tracking your hardware and consumable assets, create a hardware or consumable model. Then, add lifecycle information to keep track of the lifecycle phase of your model."). * Calculated lifecyle templates: View and create life cycle templates and formulas that can be applied on hardware and consumable models. For more information, see [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/EEUGht~0IXTuPFGhxCg4kw "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models."). {#asset-operations-view__ul_lcb_kvb_vrb} * Contract Renewal * All contract renewal requests: View details of all contract renewal requests. * Contract renewal line items: View details of all line items associated with contract renewal requests. {#asset-operations-view__ul_r3l_mjs_ctb} For more information, see [Contract renewal workflow](https://www.servicenow.com/docs/sGoXoG8jppT5VkvYE72MXw "Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process."). * KPI configuration * KPI opt in: Enable the asset performance tracking by opting in to the model categories of the assets. For details, see [Opt in to model categories to track performance KPIs for hardware assets](https://www.servicenow.com/docs/761PDTlvp69zrofzw9LAqg "Monitor the performance KPIs of hardware assets in your organization by enabling the KPI tracking for the models to which the assets belong."). * Operational schedules: Create and view operational schedules for hardware assets. For details, see [Create an operational schedule for hardware assets](https://www.servicenow.com/docs/aiv8Z~ZWSQeuYodIVc3MWg "Define the scheduled operational time, which is the duration during which the asset will be in use, by creating an operational schedule.") * Asset schedules: Link hardware assets to their respective operational schedules and align KPI records accordingly. For details, see [Map hardware assets to an operational schedule](https://www.servicenow.com/docs/qnRivEOh8Ql7A9D61EwwvQ "Create an asset schedule to map the hardware assets to an operation schedule.") {#asset-operations-view__ul_gkm_yvb_1gc} * TCO configuration * Task rate card: Define the type of task and the method of calculating the associated costs, and view the details of the created task rate cards. For more information, see [Create a task rate card in Hardware Asset Workspace](https://www.servicenow.com/docs/wL8XaKUyPxLFv4m7yB2LaQ "Create a task rate card to define the type of task and the method of calculating the associated costs."). * Labor rate card: Record the time worked on a task and associate a rate to the task, and view the details of the created labor rate cards. For more information, see [Create a labor rate card in Hardware Asset Workspace](https://www.servicenow.com/docs/oe_2nSPtizvu7TSrUpEicQ "Create a labor rate card to record the time worked on a task and associate a rate to the task."). {#asset-operations-view__ul_qt3_nk2_hzb} * Zero touch * Asset requests: View the list of hardware asset requests of your employees submitted through the Zero Touch request flow. For more information, see [Use Zero Touch request flow](https://www.servicenow.com/docs/V~phKW~vmwpjqKhfLUMRfg "Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow."). * Provider integration profiles: Create a provider integration profile to transform the Scratchpad updates from your provider into a format required for the Zero Touch request flow. For more information, see [Create a provider integration profile](https://www.servicenow.com/docs/refFn3pLwX~FBd3hPCvJMA "Create a provider integration profile to convert any format of Scratchpad update sent by your provider to a format required for the Zero Touch request flow."). {#asset-operations-view__ul_vb2_vvh_4bc} * Zero touch refresh * Requests: View the list of Zero Touch Refresh requests of your employees. For more information, see [Process a Zero Touch Refresh request](https://www.servicenow.com/docs/V7N1s0QOhnBURegURZdjww "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow."). * Refresh models: Create and view the list of refresh models with the configured replacement models. For more information, see [Configure replacement models for a refresh model](https://www.servicenow.com/docs/izqaXs85a3kuMUl4YD3IvQ "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form."). {#asset-operations-view__ul_k4k_d3t_zxb} * Attestation * Attestations: View the list of asset attestation requests. For more information, see [Create an asset attestation in the Inventory view](https://www.servicenow.com/docs/ot1qYzZ27eYVslS055wvhQ "Create an asset attestation to validate whether the serialized hardware asset that's assigned to an employee is still in use."). * Schedules: View the list of attestation schedules that create recurring attestation requests. For more information, see [Cancel an attestation schedule](https://www.servicenow.com/docs/mWGS_FpK9ylOl~cb8pM7pg "Cancel an attestation schedule when you no longer want to create recurring asset attestations."). {#asset-operations-view__ul_spk_kp4_qdc} * Hardware asset success * Success goals: Create success goals and view the list of created success goals for Hardware Asset Management. For more information, see [Create a success goal for Hardware Asset Management](https://www.servicenow.com/docs/TKDDgiJAGzrNFftJ2pzV6w "Create a success goal to track the success of the Hardware Asset Management application in your instance."). * Success activities: Create success activities and view the list of created success activities for Hardware Asset Management. For more information, see [Create success activities for HAM success goals](https://www.servicenow.com/docs/zuc~LY5xcbsg0NlwlvSUbw "Create success activities to track the success of your created goals."). * Success categories: Create a category for a success goal and view the list of categories. For more information, see [Create a success goal category for hardware assets](https://www.servicenow.com/docs/vy0DiZyBJv6cqFHwgeHS5w "Create a success goal category to associate it with the Hardware Asset Management success goal."). * Hardware maturity: View items that help you drive the success of your hardware assets. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). {#asset-operations-view__ul_cf1_l5v_3xb} * Asset audits: View deprecated audit records created in the Asset Audits \[sn_hamp_asset_audit\] table before upgrading to the audit enhancements introduced in Hardware Asset Management version 15.0.0. For more information, see [View deprecated audit records](https://www.servicenow.com/docs/LDRX~ptdT2eplDtPQJauwg "View the deprecated asset audit records that are created before switching to the common Asset Audits [sn_itam_common_asset_audit] table and stored in the Asset Audits [sn_hamp_asset_audit] table."). Important: If you have enabled the audit enhancements and switched to the common audit table, new asset audit records are now stored in the Asset Audits \[sn_itam_common_asset_audit\] table. After the switch, you can't view deprecated audit records (created before switching to common table and stored in the Asset Audits \[sn_hamp_asset_audit\] table) in the Asset audits tab from the Inventory view. You can view the deprecated audit records from the Asset Operations view, when the migrate_hamaudit system property to true. * Asset warranty: View the warranty details of Lenovo hardware assets. For more information, see [Track the warranty details of your Lenovo assets](https://www.servicenow.com/docs/0e~wQsRXIi_CiFDK~id48A "View and track the warranty details of your Lenovo hardware assets from a central location in the Asset operations view of the Hardware Asset Workspace."). {#asset-operations-view__ul_qdq_gvb_vrb} You can also create and easily access your custom list views from the My Lists tab. Figure 1. Asset operations **Related concepts** * [Inventory view](https://www.servicenow.com/docs/502754K7Pej5ykIH1uzPUA "Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.") * [Work with hardware normalization](https://www.servicenow.com/docs/x2vLBRAJ2qs8xmk_KXdBhg "Hardware Model Normalization standardizes manufacturer, model, and model number data across asset records using the Hardware Asset Management Content Service. Normalized data improves the accuracy of asset reporting, lifecycle planning, and cost analysis. Configure hardware normalization before asset managers begin creating or managing hardware models.") **Related topics** * [Request items source](https://www.servicenow.com/docs/access?context=c_SourcingRequestItems&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)