--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Audit assets using Asset Attestation # Audit your hardware assets by using Asset Attestation {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets. As an Asset manager or an Inventory administrator, you can create an asset attestation in any of the following ways: * [Create an asset attestation or a schedule using the playbook](https://www.servicenow.com/docs/5QUrfQ7rvjO5rCqD3wdafQ "Create a one-time asset attestation or a schedule for recurring attestations to verify if your serialized hardware assets are in use, using the playbook.") * [Create an asset attestation in the Inventory view](https://www.servicenow.com/docs/E3wuspld1RFAHBHmM_Sn~Q "Create an asset attestation to validate whether the serialized hardware asset that's assigned to an employee is still in use."). * [Create an asset attestation schedule](https://www.servicenow.com/docs/mX6ExUX7V4vPXgwRytlOMA "Create an attestation schedule so that recurring asset attestations are created based on the frequency that you specify."). * [Create an attestation for a hardware asset](https://www.servicenow.com/docs/ruNuQpkD6PhFZ7zofkvrmA "Validate a particular serialized hardware asset by creating an attestation for that asset.") {#audit-hardware-assets-attestation__ul_xdp_lmp_qdc} Important: Starting with Hardware Asset Management version 13.0.0, the playbook is the default option for the creation of asset attestations and schedules. However, if you set the value of the sn_itam_common.enable_asset_attestation_playbook system property to false with the asset or inventory_admin role, you will be shown forms to complete the attestation process instead of the playbook. As an employee, you can confirm the assets assigned to you in any of the following ways: * [Confirm the assigned assets using the Now Mobile app](https://www.servicenow.com/docs/q0E48SISZZKLZSSSuBPIAg "As an employee, acknowledge or deny the ownership of the serialized hardware assets assigned to you using the Now Mobile app."). * [Confirm the assigned assets on the Employee Center portal](https://www.servicenow.com/docs/Eu6_C1UP4MXwmlreBNj6fQ "As an employee, acknowledge or deny the ownership of the serialized hardware assets assigned to you on the Employee Center portal."). {#audit-hardware-assets-attestation__ul_ocj_bvz_rfc} For more details, see [Asset Attestation](https://www.servicenow.com/docs/o5yVSg_Jlpbjl2KrumoUjQ "Use Asset Attestation to maintain accurate details of all the serialized hardware assets that are assigned to your employees."). * **[Playbook for asset attestation](https://www.servicenow.com/docs/ogTXCq1emkc_Zw5e~yBaqQ)** The Create asset attestation playbook provides detailed, step-by-step instructions for creating an asset attestation. This playbook guides you through each stage of the attestation process, starting from filling in the asset attestation details to the completion of attestation. * **[Create an asset attestation in the Inventory view](https://www.servicenow.com/docs/E3wuspld1RFAHBHmM_Sn~Q)** Create an asset attestation to validate whether the serialized hardware asset that's assigned to an employee is still in use. * **[Create an asset attestation schedule](https://www.servicenow.com/docs/mX6ExUX7V4vPXgwRytlOMA)** Create an attestation schedule so that recurring asset attestations are created based on the frequency that you specify. * **[Create an attestation for a hardware asset](https://www.servicenow.com/docs/ruNuQpkD6PhFZ7zofkvrmA)** Validate a particular serialized hardware asset by creating an attestation for that asset. * **[Confirming the assigned serialized hardware assets](https://www.servicenow.com/docs/_jJipbnty_CrZroNC_lifw)** As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal. * **[Raise issue related to your asset on the Employee Center portal](https://www.servicenow.com/docs/pjDXorlBKtEgWw5yI32aKA)** Get the issue related to your assets resolved by reporting the issue on the Employee Center portal. * **[View attestations for a serialized hardware asset](https://www.servicenow.com/docs/JsyNqKPCtnPGTyK__INHnA)** View all the attestation records associated with a serialized hardware asset to check the status of previous asset attestations. * **[View open asset attestations in the Hardware Asset Workspace](https://www.servicenow.com/docs/4OMIo9fd3xC4O7cdfuEGQg)** Get the details of all asset attestations that are awaiting action from your employees in the Hardware Asset Workspace. * **[Cancel an asset attestation](https://www.servicenow.com/docs/CfUHzQX7nbBCWYNm2Rj~ug)** Cancel an asset attestation when you no longer have to validate the ownership of the serialized assets. * **[Cancel an attestation schedule](https://www.servicenow.com/docs/ZF7LkGZP80ZZSFqVeqc_JA)** Cancel an attestation schedule when you no longer want to create recurring asset attestations. * **[View open remediation tasks for asset attestations in the Hardware Asset Workspace](https://www.servicenow.com/docs/pqae9tXDNLIr2Ap4_gpOBg)** Get the details of all the remediation tasks for asset attestations that are awaiting your action in the Hardware Asset Workspace. * **[Complete the remediation task for asset attestation in the Hardware Asset Workspace](https://www.servicenow.com/docs/t23g70su7nNoCsVGugTiew)** As an asset manager or inventory administrator, complete the open remediation task that was created when your employee denied ownership of the assigned serialized hardware asset. **Related concepts** * [Work with hardware normalization](https://www.servicenow.com/docs/iRnOJwFfsRBTqZeuB7kFlA "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.") * [Manage your inventory through pallet assets](https://www.servicenow.com/docs/Y~ramXGWLaae_jA1UelGIA "Manage your inventory effectively using pallet assets.") * [Manage loaner assets](https://www.servicenow.com/docs/OU48Ln_mhMevW5DV8sioXw "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.") * [Donate assets to charity organizations](https://www.servicenow.com/docs/pZeQJfnAFUwy~ciZ~uVUHQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.") * [Manage RMA requests](https://www.servicenow.com/docs/HxW4yvp7EKVie963PDcgbg "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.") * [Fulfilling hardware asset requests](https://www.servicenow.com/docs/DE2RA8juimX1N77_JvDPaA "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.") * [Audit hardware asset inventory](https://www.servicenow.com/docs/ivfYqawui0_yS4CNweZQsA "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.") * [Reclaim hardware assets](https://www.servicenow.com/docs/ZZ5xhRYTO9lXOVHvOU~gxQ "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.") * [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/ZXU4UUcobvbUwT0HJG3iZA "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.") * [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/4LMdTBEkGgsc2wRiddClWw "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.") * [Manage stockrooms](https://www.servicenow.com/docs/L4I1dHfNyMXAqFeBTqgB5g "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.") * [Track shipments using the integration framework](https://www.servicenow.com/docs/e7kyoI70TtN1qpp5JRq_cQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.") * [Assess performance of Hardware Asset Management](https://www.servicenow.com/docs/GTs_XARQRfJLp2dt2IeHGg "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.") * [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/e0h~4Do3By8pxb5yNbhDuw "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.") * [Configure the Total Cost of Ownership of assets](https://www.servicenow.com/docs/sOJ0UntpHbgXlq2PRQi1hg "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.") * [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/kCWR5fqZTgUd_aIJsanlKQ "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.") * [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/fAtUd4D0S3CQQGVNjY3Egw "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.") * [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://www.servicenow.com/docs/1H_9bbVcW6Dp_vP4HgkuKQ "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.") * [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/2fXht9tQ8jR4OCDI68O27g "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.") * [Manage asset put away using the Hardware Asset Workspace](https://www.servicenow.com/docs/SHT4JF5U7Syy4Jh6vX2rYQ "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.") **Related tasks** * [Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://www.servicenow.com/docs/E1wfvkI7OHnbZZlrw0fd7Q "View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.") * [Manage asset bundles from your inventory](https://www.servicenow.com/docs/mOhJwAJ4Z0tjMWBi86Zjtw "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.") * [Use Advanced Shipment Notification](https://www.servicenow.com/docs/JQPrMughUSfqfQk6BscFYA "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") * [Create an inventory stock order request](https://www.servicenow.com/docs/r435uwwNb9ft8Xkpxsa1cA "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.") * [Create a disposal order](https://www.servicenow.com/docs/USsdwDZbMq8Kaid6ZWW9hQ "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") * [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/YF4shnWRIvWN1WDR7X1TRA#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") * [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/vv0B5WfxWeHhGgiTKbBAXQ "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") * [View RFID information of assets](https://www.servicenow.com/docs/47ltji9ZccyvyxrM3nWbAw "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.") * [Create an internal lifecycle in the Hardware Asset Workspace](https://www.servicenow.com/docs/JbbTksNXKKUTL~vtQaHW9Q "Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.") * [Track asset location using indoor maps](https://www.servicenow.com/docs/zSIjt_~_uOrkpfZ5_kux0A "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.") * [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/MSUW78DLoL2UZeNjnBur3A "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.") * [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/ztktGKNrpL94ZS_4ymybgA "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")