--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Configuration Console for HAM # Configuration Console for Hardware Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation. ## Requirements for the Configuration Console {#config-console-ham__section_y3k_yhn_wkc} The Configuration Console is available when your ServiceNow instance meets the following requirements: * Hardware Asset Management version 16.0.0 or later is installed. * Setup Hub (sn_ia_base) version 3.0.4 or later is installed. {#config-console-ham__ul_bff_d3n_wkc} ## Key benefits {#config-console-ham__section_hhh_33v_gkc} * Gives administrators a single location to view and complete all hardware asset management configurations, without navigating across multiple application areas. * Shows completion status for each module, so administrators can track setup progress at a glance. * Links to relevant documentation directly within the console during module configuration. * Offers AI assistance to configure items such as assignment groups, users, and roles. Note: AI-assisted configuration provides suggestions based on your instance data and may not always be accurate. Review and validate all AI-generated configurations before applying them to verify they meet your organization's requirements. {#config-console-ham__ul_rvy_33v_gkc} ## Access Configuration Console {#config-console-ham__section_lvv_cpw_3kc} After installing the Hardware Asset Management application, a Configure option appears on the Product Hub page. Select this option to open the Configuration Console. ## Configuration console overview {#config-console-ham__section_configure_ham_page} The Configure Hardware Asset Management page is the landing page of the Configuration Console. It has three main areas: Configuration Summary : The Configuration Summary pane lists all configuration items organized into four modules: HAM Foundations, Team management, Otto, and Operations. Each group expands to show individual setup items. Setup status : Displays a tile for each configuration module with a progress indicator showing the number of items configured out of the total. Select Get Started to begin configuring a group, or Continue to resume where you left off. Configuration activity : Displays the configuration changes recorded on this instance. Use the Configured items tab to review individual items marked as configured. Use the Completed batches tab to review changes grouped into completed batched update sets. ## Reuse and AI-assisted configuration {#config-console-ham__section_k3y_zpw_3kc} The Configuration Console header provides two options outside the standard item-by-item workflow: Package and download : Groups completed configuration changes into a batched update set and downloads it. Apply the update set on another instance to replicate the same configuration without repeating the manual work. Configure with AI : Opens ServiceNow Otto to configure supported items with AI assistance. Available for Assignment groups, Users, and Roles in the Team management configuration module. ## Modules in Configuration Console {#config-console-ham__section_vrh_k3v_gkc} The modules available in the Configuration Console depend on which applications are installed on your ServiceNow instance. Configuration Console modules require specific roles to view and configure setup items. {#config-console-ham__table_jpg_xfw_gkc__entry__3} | Module | Setup items | Roles required | |-|-|-| | HAM Foundations | HAM Resource Category | ham_admin | | HAM Foundations | Content Service setup | ham_admin | | HAM Foundations | Hardware Content download | admin | | HAM Foundations | Custom model categories | ham_admin | | HAM Foundations | CMDB Success Advisor | ham_admin | | HAM Foundations | Scheduled jobs | admin | | HAM Foundations | Properties Note: For details on system properties that can be configured from the Configuration Console, see [Hardware Asset Management system properties](https://www.servicenow.com/docs/t13obl5ziW5waZSiL7zBUg "System properties control asset lifecycle, procurement, inventory, reporting, and system configuration for the Hardware Asset Management application. You can view and update these properties from the Properties setup item in the Configuration Console."). | * Asset lifecyle and operations * ham_admin * sn_hamp.ham_system_admin * asset_system_admin * inventory_admin * procurement_system_admin {#config-console-ham__ul_cvk_r1j_jkc} * Procurement and inventory * ham_admin * asset_system_admin * contract_system_admin * procurement_system_admin * sn_hamp.ham_system_admin {#config-console-ham__ul_b5k_y1j_jkc} * Reporting: ham_admin * System configuration: model_manager * Others: ham_admin and sn_hamp.ham_system_admin {#config-console-ham__ul_spb_p1j_jkc} | | Team management | Assignment groups | admin | | Team management | Users | admin | | Team management | Roles | admin | | Otto | Otto skills Note: This module appears only when the ServiceNow Otto for Hardware Asset Management (HAM) application is installed. | admin | | Operations | Asset lifecycle * Contract Workflows * Asset Automation * Asset lifecycle category * Asset lifecycle catalog items * Asset lifecycle workflows {#config-console-ham__ul_thl_wbj_jkc} | * Contract Workflows: ham_admin * Asset Automation: ham_admin * Asset lifecycle category: ham_admin and sn_hamp.ham_system_admin * Asset lifecycle catalog items: ham_admin and sn_hamp.ham_system_admin * Asset lifecycle workflows: admin {#config-console-ham__ul_xq1_mx3_jkc} | | Operations | Inventory * Stockroom types * Stockrooms * Service locations * Distribution channels {#config-console-ham__ul_mtc_vbj_jkc} | ham_admin and sn_hamp.ham_system_admin | | Operations | Asset integrations * Shipping integration profiles * Shipping carrier profiles * Zero touch refresh {#config-console-ham__ul_r55_vbj_jkc} | ham_admin and sn_hamp.ham_system_admin | [Table 1. Modules in Configuration Console] {#config-console-ham__table_jpg_xfw_gkc} For more details on setup using these modules, see [Modules in the Configuration Console for HAM](https://www.servicenow.com/docs/wpXDArgWZnLyMScZTrOBdA "Module-by-module listing of the setup items in the Configuration Console for HAM, with descriptions of what each item configures."). * **[Configure Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/prKg2Essh8gOdxgXF22hfQ)** Configure the Hardware Asset Management application to manage hardware asset lifecycle, inventory, integrations, and team management setup from a centralized console. * **[Configure assignment groups, roles, and users using AI](https://www.servicenow.com/docs/6IqtxgnP95hEbQ0MkcQsIg)** Use the AI conversational experience in the Configuration Console to configure assignment groups, roles, and users for Hardware Asset Management.