--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Modules in the Configuration Console for HAM # Modules in the Configuration Console for HAM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Module-by-module listing of the setup items in the Configuration Console for HAM, with descriptions of what each item configures. ## HAM Foundations {#config-console-modules-ham__section_gwc_wh2_hkc} Setup items for core Hardware Asset Management configurations. {#config-console-modules-ham__table_z14_3mb_hkc__entry__3} | Setup items | Description | Roles required | |-|-|-| | HAM Resource Category | Opt in or opt out of the Hardware Asset Management resource categories that are part of your HAM subscription. For more details, see [Opt-in or opt-out of HAM license resource categories](https://www.servicenow.com/docs/OSzhJnMRFdzzv8PIsC1jMw "Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use."). | ham_admin | | Content service setup | Opt in or opt out of the Hardware Asset Management Content Service for each model category. When opted in, your ServiceNow instance shares unrecognized hardware and consumable model details with ServiceNow to improve the normalization library. For more information, see [Opt-in to the Hardware Asset Management Content Service](https://www.servicenow.com/docs/DEkDa5IyYlHkMDp15DtHdQ "Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.") | ham_admin | | Hardware content download | View and manage the scheduled jobs that control hardware content downloads. Select a job to review or update its schedule. For more information, see [Import and export content data](https://www.servicenow.com/docs/rUqzhH9_YSD9Nw~FQATMDw "Import content data from or export content data to the Hardware Asset Management content library service to support hardware normalization of asset models. On-premise users can import or export data via a zip file using the Manage Hardware Library module."). | admin | | Custom model categories | Create and manage custom model categories that extend the standard hardware, asset, and consumable model class hierarchy. For more details, see [Create model categories](https://www.servicenow.com/docs/WtFJ0SvPy9K3Y~jysswjyg "You can add custom model categories for your instance."). | ham_admin | | CMDB Success Advisor | Access the CMDB success advisor dashboard for HAM to configure discovery probing settings that prevent duplicate hardware asset and configuration item records. Prerequisites : * The CMDB Success Advisor plugin must be installed. * The sn_cmdb_admin and ham_admin roles are required for full configuration access. With only the ham_admin role, the dashboard opens in read-only mode. {#config-console-modules-ham__ul_cwp_x2c_hkc} For more information, see [Using CMDB success advisor for HAM](https://www.servicenow.com/docs/ZQvegFCyTuMoH5X1Rwrfxg "As a CMDB administrator, you can use the Hardware Asset Management (HAM) dashboard in CMDB success advisor to keep hardware asset data accurate and aligned with data quality guidelines."). | ham_admin and sn_cmdb_admin | | Scheduled jobs | View and manage scheduled jobs that support Hardware Asset Management operations, such as Hardware Normalization, lifecycle generation, licensing data, loaner asset allocations, and performance analytics scoring. You can view schedules, enable or disable jobs, and configure run intervals. Select a job to edit its schedule or configuration, or select New to create a scheduled job. | admin | | Properties | View and configure the system properties that control Hardware Asset Management behavior. Toggle Boolean properties On or Off, enter integer values, or select and enter values for string and choice properties. Properties are grouped into five categories: 1. Asset lifecycle \& Operations 2. Procurement \& Inventory 3. Reporting 4. System configuration 5. Others {#config-console-modules-ham__ol_yns_gqb_hkc} | * Asset lifecyle and operations * ham_admin * sn_hamp.ham_system_admin * asset_system_admin * inventory_admin * procurement_system_admin {#config-console-modules-ham__ul_cvk_r1j_jkc} * Procurement and inventory * ham_admin * asset_system_admin * contract_system_admin * procurement_system_admin * sn_hamp.ham_system_admin {#config-console-modules-ham__ul_b5k_y1j_jkc} * Reporting: ham_admin * System configuration: model_manager * Others: ham_admin and sn_hamp.ham_system_admin {#config-console-modules-ham__ul_spb_p1j_jkc} | [Table 1. HAM Foundations setup items] {#config-console-modules-ham__table_z14_3mb_hkc} ## Team management {#config-console-modules-ham__section_o2d_x32_hkc} Setup items for managing the groups, users, and roles that support HAM operations. {#config-console-modules-ham__table_ahg_dhc_hkc__entry__3} | Setup item | Description | Roles required | |-|-|-| | Assignment groups | Create and manage assignment groups for Hardware Asset Management Select an existing group to edit its members and settings, or select Add a group to create a group. For more information, see [Create a user group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). | admin | | Users | Create and manage records for users involved in HAM operations, including their details, roles, and group memberships. Select a user to update their details, or select Add a user to create a user record. For details, see [Create a user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). | admin | | Roles | Create and manage the roles assigned to users and groups. Assign roles to control what each user or group can see and do within the application. Select New to create a role. For details, see [Create a role](https://www.servicenow.com/docs/access?context=t_CreateARole&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). | admin | [Table 2. Team management setup items] {#config-console-modules-ham__table_ahg_dhc_hkc} ## Otto {#config-console-modules-ham__section_qrk_hj2_hkc} If ServiceNow Otto for Hardware Asset Management (HAM) is installed, expand the Otto module to enable and customize preconfigured AI skills to automate common HAM workflows. Selecting Otto Skills opens the \[var.now-assist-admin\] filtered to the HAM tab in a new window, where you can edit existing skill configurations. When done, close the window to return to the Configuration Console. ## Operations {#config-console-modules-ham__section_qtw_4j2_hkc} Setup items for asset Lifecycle, inventory, and asset integration configurations. {#config-console-modules-ham__table_fgz_b4d_hkc__entry__3} | Setup item | Description | Roles required | |-|-|-| | Contract Workflows | Turn the contract renewal flow on or off. When turned on, administrators can choose between the task-based contract renewal workflow and the classic flow. Toggle the setting to the required state. For more details, see [Contract renewal workflow](https://www.servicenow.com/docs/sGoXoG8jppT5VkvYE72MXw "Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process."). | ham_admin | | Asset Automation | Configure the Asset action column to appear automatically in the related lists of incident and change request records. Select Configure to add the column automatically. When you set the Asset action field to Swapped, the Swapped CI field also becomes available and must be completed before you can close the record. For more details, see [Asset life-cycle automation](https://www.servicenow.com/docs/wTCP4H72GvLH4aVOVnFAug "Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy."). | ham_admin | | Asset lifecycle category | Activate asset lifecycle category so it appears in the Service Catalog. | ham_admin and sn_hamp.ham_system_admin | | Asset lifecycle catalog items | Activate asset lifecycle catalog items so they appear in the Service Catalog. Toggle the catalog item on to make it available in the Service Catalog. | ham_admin and sn_hamp.ham_system_admin | | Asset lifecycle workflows | View and manage the workflows that support hardware asset lifecycle processes. From the list, select a workflow to open it in Workflow Studio, where you can review or customize it. | admin | [Table 3. Asset Lifecyle setup items] {#config-console-modules-ham__table_fgz_b4d_hkc} {#config-console-modules-ham__table_b13_nqd_hkc__entry__3} | Setup item | Description | Roles required | |-|-|-| | Stockroom types | Create and manage stockroom types that classify the stockrooms in your ServiceNow instance. Select an existing type to edit it or selectNew to create a stockroom type. For more information, see [Create a stockroom type](https://www.servicenow.com/docs/wQVut4IGOkAdsUyGqHWk7Q "If you need stockroom types that are not included in the base system, you can create a custom stockroom type."). | ham_admin and sn_hamp.ham_system_admin | | Stockrooms | Create and manage the stockrooms used to track hardware asset inventory. Select an existing stockroom to update its details or select Add a stockroom to create a stockroom. For more information, see [Create a stockroom](https://www.servicenow.com/docs/cWGs47QyAnvznUdH4MhZlA "Create stockrooms to assign places to assets."). | ham_admin and sn_hamp.ham_system_admin | | Service locations | View and manage the service locations associated with your stockrooms. Select a record to edit it or select New to create a service location. For more information, see [Associate a stockroom with service locations](https://www.servicenow.com/docs/8Af2gZUnQuT0yuWqNMdT5g "Manage sourcing requests that consume from local stockrooms effectively by associating your stockroom with multiple service locations. Optimize your loaner asset workflow and automated asset tasks by serving multiple locations using a single stockroom."). | ham_admin and sn_hamp.ham_system_admin | | Distribution channels | Create and manage the distribution channels that define how hardware assets move between stockrooms. Select an existing channel to edit it or select New to create one. For more information, see [Link stockrooms into a distribution channel](https://www.servicenow.com/docs/HdEaz1sEqkyo2r2421ED6w "Link two geographically related stockrooms to create a distribution channel and make the distribution of assets more efficient. You can assign a preference order for each channel to source assets to the stockroom."). | ham_admin and sn_hamp.ham_system_admin | [Table 4. Inventory setup items] {#config-console-modules-ham__table_b13_nqd_hkc} {#config-console-modules-ham__table_ap2_vrd_hkc__entry__3} | Setup item | Description | Roles required | |-|-|-| | Shipping integration profiles | View and manage carrier integration profiles that define the connection between your ServiceNow instance and a shipping carrier API. For more information, see [Create a carrier integration profile](https://www.servicenow.com/docs/AItlDvo2ddu_ytYgSSMAFg "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application."). Note: Creating a profile requires completing the carrier API integration separately before the profile can be used. For more information, see [Integration framework configuration for shipment tracking](https://www.servicenow.com/docs/mjptZHKM8ZhUjGIfZWd1Eg "Configure the integration framework for Hardware Asset Management (HAM) to connect to external shipping carriers so that inbound shipments are tracked in real time and asset records are updated automatically when hardware asset arrives."). | ham_admin and asset | | Shipping carriers | Create and manage the shipping carriers used to associate with an integration profile. Select New to add a carrier and enter the details needed to support API integration with that carrier's shipping system. For more information, see [Create a shipping carrier record](https://www.servicenow.com/docs/BaT29nITvABt9s7NIyysmw "Create a shipping carrier record used to associate the carrier with an integration profile."). | ham_admin | | Zero touch refresh | Create and manage zero touch refresh models that define which hardware assets are eligible for refresh. Select New to create a model, specifying the hardware model and location. When a model is active, eligible assets are automatically identified for refresh based on the configured criteria. For more information, see [Configure replacement models for a refresh model](https://www.servicenow.com/docs/izqaXs85a3kuMUl4YD3IvQ "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form."). | ham_admin | [Table 5. Asset integration setup items] {#config-console-modules-ham__table_ap2_vrd_hkc}