---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure Zero Touch Refresh flow

# Configure Zero Touch Refresh flow {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Service Exchange connection and replacement models that the Zero Touch Refresh flow requires before asset managers can initiate hardware refresh requests through an external provider.
{#configure-ztrefresh-flow__table_xsw_s4s_fjc__entry__2}

| Configuration task | Configuration scope |
|-|-|
| [Service Exchange configuration for Zero Touch Refresh](https://www.servicenow.com/docs/0IvUyXcTupfxrJAeO~QoFA "The Zero Touch Refresh flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage asset refresh requests. Your employees and the provider can work on requests in their own environments.") | Service Exchange connection between your ServiceNow instance and the provider ServiceNow instance, including triggering remote task assignment and activating remote task definitions. |
| [Replacement model configuration for a refresh model](https://www.servicenow.com/docs/izqaXs85a3kuMUl4YD3IvQ "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.") | Replacement models for each refresh hardware asset model so that employees can select correct replacement asset when a refresh request is initiated. |
[Table 1. Configuration details]

{#configure-ztrefresh-flow__table_xsw_s4s_fjc}
* **[Configure replacement models for a refresh model](https://www.servicenow.com/docs/izqaXs85a3kuMUl4YD3IvQ)**   
  Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.