---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure

# Configuring Hardware Asset Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.

## Configuration overview {#configuring-ham__section_h2c_sjl_2yb}

Here's an overview of the process for configuring Hardware Asset Management.{#configuring-ham__table_wqh_n4l_2yb__entry__3}

| Step | Action | Resource |
|-|-|-|
| Install Hardware Asset Management | Install the Hardware Asset Management application from the Product Hub or the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). | [Installing Hardware Asset Management](https://www.servicenow.com/docs/teoL3dug96ERAaCn6KY3pA "The Hardware Asset Management (HAM) application can be installed from the Product Hub or the ServiceNow Store.") |
| Configure Hardware Asset Management | Use the Configuration Console to complete a guided, module-by-module setup of Hardware Asset Management after installation. | [Configuration Console for Hardware Asset Management](https://www.servicenow.com/docs/oelMbQhBFrLA2EVytKbpBw "The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation.") |
| Opt-in to the Hardware Asset Management Content Service | Opt in to the Hardware Asset Management Content Service to improve the normalization process. | [Opt-in to the Hardware Asset Management Content Service](https://www.servicenow.com/docs/DEkDa5IyYlHkMDp15DtHdQ "Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.") |
| Opt-in or opt-out of Hardware Asset Management license resource categories | Opt in the HAM license resource categories that are part of the HAM subscription. | [Opt-in or opt-out of HAM license resource categories](https://www.servicenow.com/docs/YqSY1zOxJ1jZdyh951yeZg "Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use.") |
| Update the Decision tables for HAM | Update the associated Decision tables to trigger a new or customized HAM flow. | [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/~a~9gR~CokRml~HBTJ9vkg "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.") |
| Configure stockrooms | Configure stockrooms to define types, stock rules, service locations, distribution channels, and automated sourcing settings for hardware assets. | [Configure stockrooms](https://www.servicenow.com/docs/uBf82lx1FbE2dRefK_99eQ "Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.") |
| Integrations and advanced configuration | Configure integrations and advanced settings for contract repository workflows, hardware model normalization, TCO, KPI tracking, shipment tracking, Zero Touch flows, warranty APIs, and asset donation. | [Integrations and advanced configuration](https://www.servicenow.com/docs/HH7z03deYTWqYWlgIW0UBQ "Configure HAM integrations and advanced settings to connect external carriers, enable Zero Touch workflows, track cost and performance, define success goals, and manage charity organizations for asset disposal.") |
| Configure ServiceNow Otto for HAM | Install and set up ServiceNow Otto for HAM. | [Configuring ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/9EetYfQPvrJnIjSCMrLevg "Configure the ServiceNow Otto for Hardware Asset Management (HAM) application to use the agentic workflow capabilities for managing your hardware asset requests autonomously.") |
| Use Hardware Asset Management | Use Hardware Asset Management to manage your hardware and consumable assets and reduce the asset costs and risks. | [Using Hardware Asset Management](https://www.servicenow.com/docs/qUuZyyGDjnJF~KsuzbCskQ "Use the Hardware Asset Management application to manage your hardware and consumable assets.") |
[Table 1. Configure Hardware Asset Management]

{#configuring-ham__table_wqh_n4l_2yb}
* **[Installing Hardware Asset Management](https://www.servicenow.com/docs/teoL3dug96ERAaCn6KY3pA)**   
  The Hardware Asset Management (HAM) application can be installed from the Product Hub or the ServiceNow Store.
* **[Configuration Console for Hardware Asset Management](https://www.servicenow.com/docs/oelMbQhBFrLA2EVytKbpBw)**   
  The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation.
* **[Opt-in to the Hardware Asset Management Content Service](https://www.servicenow.com/docs/DEkDa5IyYlHkMDp15DtHdQ)**   
  Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.
* **[Opt-in or opt-out of HAM license resource categories](https://www.servicenow.com/docs/YqSY1zOxJ1jZdyh951yeZg)**   
  Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use.
* **[Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/~a~9gR~CokRml~HBTJ9vkg)**   
  Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.
* **[Configure stockrooms](https://www.servicenow.com/docs/uBf82lx1FbE2dRefK_99eQ)**   
  Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.
* **[Integrations and advanced configuration](https://www.servicenow.com/docs/HH7z03deYTWqYWlgIW0UBQ)**   
  Configure HAM integrations and advanced settings to connect external carriers, enable Zero Touch workflows, track cost and performance, define success goals, and manage charity organizations for asset disposal.
* **[Configuring ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/9EetYfQPvrJnIjSCMrLevg)**   
  Configure the ServiceNow Otto for Hardware Asset Management (HAM) application to use the agentic workflow capabilities for managing your hardware asset requests autonomously.
* **[Applying the CSDM guidelines to Hardware Asset Management](https://www.servicenow.com/docs/3KUQcrLtbwPeP4EARe_6qA)**   
  Hardware Asset Management manages (contributes data to) CSDM tables. Hardware Asset Management also uses data from CSDM tables that other applications generate. Several ServiceNow products, therefore, benefit from and add value to Hardware Asset Management.