---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a disposal order

# Create a disposal order {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.

## Before you begin

Role required: asset  
Note:  
Install the Hardware Asset Management application from the ServiceNow Store.

## About this task

To add the consumables to a disposal order, select Mark for disposal. This will set the Planned for disposal field to true. For more details, see [Dispose of consumable assets](https://www.servicenow.com/docs/t24GB_bWg6v6nrjHCIJTdQ "Dispose of those consumable assets that are no longer required in your stockrooms.").

Use the Workflow Studio application to create the Hardware Asset Disposal flow to take you through the entire hardware disposal order process.

The hardware disposal order goes through various stages before it's completed. Each stage is associated with a hardware disposal task. To move through the various stages, close each task until you reach the last stage. After you
complete the last task, the hardware disposal order is complete. For more information about the hardware disposal order stages, see [Hardware disposal order stages](https://www.servicenow.com/docs/OLdXbPTlQ7tp7rzAj3mwbg "A hardware disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.").

You can cancel a disposal order until it reaches the transit stage in the workflow. After your disposal order is in the confirmation stage, you can't cancel that order. You can cancel a task that is in a draft, scheduling, or
transit stage by selecting Closed Incomplete from the State list and closing the task.

Starting with Hardware Asset Management 15.0.0 version, the asset resale option is integrated at the final stage of the disposal workflow that is the Documentation stage. When the Disposal order task is in the Documentation stage,
you can choose either to dispose of or to resell the assets. For more information about asset resale, see [Resale hardware assets](https://www.servicenow.com/docs/~G8rJyY~7qIEOJ49s8xdFw "Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.").

## Procedure

1. Navigate to AllHardware Asset WorkspaceInventory view.

   | Interface | Action |
   | Core UI | Navigate to AllInventoryCreate Disposal Order. |
   | Hardware Asset Workspace | 1. Navigate to AllHardware Asset WorkspaceInventory view. 2. Select the Disposal orders tab. 3. Select New. {#create-disposal-order__ol_xkq_gdg_kyb} |
   |-|-|

   {#create-disposal-order__choicetable_l5h_scg_kyb}
2. On the form, fill in the fields.  
   {#create-disposal-order__table_pf4_34w_nrb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Reference number of the disposal order. |
   | Stockroom | Stockroom where the asset is disposed from. |
   | Vendor | Vendor that you want to dispose the asset to. |
   | Location | Location of the stockroom where the asset gets disposed from. The location automatically appears after you select a stockroom. If you change the location and no location is associated with the selected stockroom, the stockroom field becomes empty. In this scenario, you can select a stockroom from the stockroom list for a specified location. |
   | Assigned to | Person responsible for disposing of the asset. |
   [Table 1. Create New Hardware Disposal Order form]

   {#create-disposal-order__table_pf4_34w_nrb}
3. Select Save.  
   The disposal order is created and the hardware asset disposal workflow is triggered.
4. In the Pickup details section of the Hardware Disposal Order Pickup Details form, fill in the fields.  
   {#create-disposal-order__table_bhk_2pw_nrb__entry__2}

   | Field | Description |
   |-|-|
   | Scheduled date | Date when you want to dispose of the asset. |
   | Pickup contact name | Name of the person from the vendor who will pick up the asset to dispose of. |
   | Pickup details | Details of the pickup. |
   | Additional info | Any message if you want to add. |
   [Table 2. Pickup Details section]

   {#create-disposal-order__table_bhk_2pw_nrb}
5. Select the Planned Assets tab.
6. Select Add.
7. From the list of available assets, select the assets that you want to dispose of.  
   The assets that you selected are shown in the Planned Assets tab. Also, the Verify Asset task is created as a hardware disposal task.
8. Select the Verify Asset task.
9. Select the asset that you want to verify and select Verify.  
   You can't select an excluded asset. For more information, see [Hardware Asset Management license exclusion](https://www.servicenow.com/docs/KzdWmr_nnJsWIWtMFZUe8w "Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.").  
   The state of the asset changes to retired and the substate changes to pending disposal. The Scheduled Pickup task is created as a hardware disposal task.
10. Update the Schedule Details section with the details of the Vendor, Vendor order ID, Scheduled date, and Pickup contact name and select Close task.  
    The Asset Departure task is created as a hardware disposal task.
11. In the Schedule Details section of the Asset Departure task, specify the details in the Shipped to, Shipping carrier, and Tracking number fields.
12. Select Save.
13. In the Asset Departure task, select the Planned Assets tab.
14. Select the assets that you want to depart and select Depart.  
    Note:  
    Planned assets that aren't departed are canceled automatically.  
    The state of the asset changes to in transit and the substate changes to pending disposal. The Vendor confirmation task is created as a hardware disposal task.
15. Select the Vendor confirmation task and then select Close task.  
    The stage changes to documentation. The Disposal Documentation task is created as a hardware disposal task.
16. Select the Disposal Documentation task and do the following:
    1. Select the Attach File icon to attach disposal documentation for the planned assets.
    2. In the Certificate of disposal list, select Yes.  
       You must attach disposal documentation to the order and set the field to Yes to close the Disposal order to Completed.
    {#create-disposal-order__substeps_isl_543_4xb}
17. Select Close Task.  
    * All the hardware disposal tasks are complete and the hardware disposal order stage changes to completed.
    * The Disposal date field in the Disposal section of the asset form is populated.
    * For any maintenance contracts that are associated with the disposed asset, the Date removed field in the Contracts tab is populated and the disposed asset is no longer part of the contract.
    * Any entitlements that are associated with the disposed asset are also removed.
    {#create-disposal-order__ul_usc_vbg_kyb}
* **[Resale hardware assets](https://www.servicenow.com/docs/~G8rJyY~7qIEOJ49s8xdFw)**   
  Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.
* **[Perform bulk update of resale value for the assets](https://www.servicenow.com/docs/yxm_Xep0DBzzDdUFmy_Xng)**   
  Update the resale values for assets planned for disposal, and indicate that you want to resell them instead of disposing of them, to streamline the asset resale process.

**Related concepts**   

* [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/orEvCdMB5vzR4~s6pgfX7g "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.")
* [Reclaim hardware assets](https://www.servicenow.com/docs/XlYu0_4oHM_injgBjRBSOw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.")
* [Donate assets to charity organizations](https://www.servicenow.com/docs/ia8owYVsaaWN19LI7DCBUQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.")
* [Manage obligations in the Hardware Asset Workspace](https://www.servicenow.com/docs/0s0xx119wGL3jS9NrG7h9Q "Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.")
* [Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/z5tqOuWjohCbpaky3~OGqw "Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.")  
**Related tasks**   

* [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/fNYpZ0VHAAXQ0znJ0lwKCw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/MIrc~jd2u7at_jPb2~wnaA "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [Calculate the active lifecycle phase for a model](https://www.servicenow.com/docs/1JTcjcP30HcJFvCSlYbYmQ "Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.")
* [Manage asset bundles from your inventory](https://www.servicenow.com/docs/YiCo6BjAuv7qUq8VeJbibQ "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")
* [Resale hardware assets](https://www.servicenow.com/docs/~G8rJyY~7qIEOJ49s8xdFw "Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.")

*[\>]: and then