DaaS provider view

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of DaaS Provider View

    The DaaS provider view in the Hardware Asset Workspace is designed to help DaaS providers manage their customers' assets efficiently. This intuitive interface allows users to monitor and act on various asset-related tasks, ensuring seamless operations within the Device as a Service (DaaS) application.

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    To utilize this view, ensure the following plugins are activated: Hardware Asset Management application (snhamp), Hardware Asset Workspace (snitamworkspace), and Hardware Asset Management for Device as a Service (com.sndaasham).

    Key Features

    • Discrepancy Management: Address issues like missing serial numbers, stockroom assignments, or DaaS account associations.
    • DaaS Account Selection: View records related to specific DaaS accounts, including open tasks, shipment statuses, and eligible assets for refresh.
    • Order Management: Create and manage inbound asset orders, RMA response orders, and repair order lines.
    • Widgets and Charts: Access detailed information for DaaS assets through various widgets and charts, enabling focused actions on assets with missing information.

    Key Outcomes

    By using the DaaS provider view, customers can:

    • Quickly resolve discrepancies, improving asset tracking and management.
    • Access real-time insights into the status of DaaS accounts and asset orders, enhancing operational efficiency.
    • Streamline the management of inbound, RMA response, and repair orders, leading to improved service delivery.
    • Ensure timely refresh of assets, maintaining up-to-date inventory and service quality.

    The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.

    Note:
    You must activate the following plugins to access the DaaS provider view:
    • Hardware Asset Management application (sn_hamp)
    • Hardware Asset Workspace (sn_itam_workspace)
    • Hardware Asset Management for Device as a Service (com.sn_daas_ham)

    For more information about the DaaS feature, see Device as a Service.

    Use the DaaS provider view to perform the following:
    • Act on discrepancies such as assets missing serial number, stockroom, or DaaS accounts.
    • Select a DaaS account for which you want to view the records such as open or unassigned tasks, shipment status, and the number of assets that are eligible for refresh.
    • Create and manage inbound asset orders, RMA response orders, and repair order lines for the DaaS assets of your customers.

    Select any widget or chart to view detailed information and take appropriate actions on the assets that are marked as DaaS assets or dedicated to accounts.

    DaaS provider view in Hardware Asset Workspace.
    Widget/Chart Description
    Important Actions
    Fill in missing asset tag Action to be performed on the assets that have missing asset tag.
    Fill in missing serial number Action to be performed on the assets that have missing serial number.
    Fill in missing DaaS account Action to be performed on the assets that have missing DaaS accounts.
    Fill in missing stockroom Action to be performed on the assets that have missing stockroom information.
    DaaS account Customer of the DaaS provider whose data is being referenced.
    Inbound order tasks
    • Open tasks: Number of open tasks in each stage of the Inbound asset order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the Inbound asset order flow.
    The Inbound order flow includes the following stages:
    • Select
    • Pick
    • Prepare
    • Ship
    • Receive confirmation
    For more information, see Managing inbound asset orders for DaaS assets.
    RMA response tasks
    • Open tasks: Number of open tasks in each stage of the RMA response order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the RMA response order flow.
    The RMA response order flow includes the following stages:
    • Evaluate asset
    • Schedule shipment
    • Receive confirmation
    • Repair asset
    • Schedule refresh
    For more information, see Managing RMA response orders for DaaS assets.
    Repair order tasks
    • Open tasks: Number of open tasks in each stage of the repair order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the repair order flow.

    The repair order flow includes the following stages:
    Shipment assets Open shipment tasks in RMA response order or Inbound asset order flow.
    Assets eligible for refresh Number of assets that are eligible for refresh, which have surpassed the refresh date.