---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Employee self-service

# Employee self-service {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.

Perform these tasks as needed to manage your hardware assets through self-service.
{#employee-self-sevice-ham__table_xdl_dq4_jjc__entry__2}

| Task | Description |
|-|-|
| [Request and receive assets using the Zero Touch request flow](https://www.servicenow.com/docs/tduEyLhDkMBH48913aA8Xg "Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider.") | Request hardware assets through the Service Catalog and confirm receipt of assets. |
| [Request and receive assets using the Zero Touch Refresh flow](https://www.servicenow.com/docs/RatGV7STHQHNzB_UgN2pFQ "Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.") | Request a hardware asset refresh and confirm receipt of the replacement asset from an external provider. |
| [Request a loaner asset](https://www.servicenow.com/docs/MHZwt009jWs4F8mOX_wLrg "Request a temporary or loaner asset or consumable and use it for a short period.") | Request a temporary asset for use. |
| [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/C7B2e5a9XS6RoMZnnOUmKA "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.") | Confirm receipt of hardware or consumable assets reserved and shipped to your location. |
| [Confirming the assigned serialized hardware assets](https://www.servicenow.com/docs/cuGjhwFm5E7cNtlzHbUU7Q "As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal.") | Confirm your assigned serialized hardware through the Now Mobile app or the Employee Center portal. |
| [Raise issue related to your asset](https://www.servicenow.com/docs/p~sqe3h7P36wAkB3xfYepw "Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.") | Use the Employee Center portal to report and resolve asset issues. |
[Table 1. Task details]

{#employee-self-sevice-ham__table_xdl_dq4_jjc}
* **[Request and receive assets using the Zero Touch request flow](https://www.servicenow.com/docs/tduEyLhDkMBH48913aA8Xg)**   
  Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider.
* **[Request and receive assets using the Zero Touch Refresh flow](https://www.servicenow.com/docs/RatGV7STHQHNzB_UgN2pFQ)**   
  Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.
* **[Request a loaner asset](https://www.servicenow.com/docs/MHZwt009jWs4F8mOX_wLrg)**   
  Request a temporary or loaner asset or consumable and use it for a short period.
* **[Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/C7B2e5a9XS6RoMZnnOUmKA)**   
  After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.
* **[Confirming the assigned serialized hardware assets](https://www.servicenow.com/docs/cuGjhwFm5E7cNtlzHbUU7Q)**   
  As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal.
* **[Raise issue related to your asset on the Employee Center portal](https://www.servicenow.com/docs/p~sqe3h7P36wAkB3xfYepw)**   
  Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.

**Related concepts**   

* [Procurement and fulfillment](https://www.servicenow.com/docs/Bz08Nqpp~wjUFIEhayOfaQ "Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.")
* [Inventory and stockroom operations](https://www.servicenow.com/docs/bluzhA~qj2xtgb0Z6MH~Rw "Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.")
* [Repair and maintenance](https://www.servicenow.com/docs/uhQJQg~mGxUK_Yf2E~WJmg "Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.")
* [Asset lifecycle and disposal](https://www.servicenow.com/docs/bFVerQPn35X2YaJ_VNGGmg "Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.")
* [Attestation and conformance](https://www.servicenow.com/docs/2divvkxFXj5KiuGb2YmjrQ "Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.")
* [Reporting and performance](https://www.servicenow.com/docs/PNE0LVDm9phiacWaPfDu_w "Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.")
* [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/KFsT9ytKQmh7hjiVPSAmlw "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")