---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Fulfilling hardware asset requests

# Fulfilling hardware asset requests {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.
* **[ServiceNow Otto for Hardware Asset Management (HAM) AI agent collection Help manage hardware asset requests agentic workflow](https://www.servicenow.com/docs/KpdkSBFoj1hJ5xpIQRADow)**   
  Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.
* **[Fulfill hardware asset requests manually by using the Standard Hardware Asset Request flow](https://www.servicenow.com/docs/HAxC~MnSsYELKu4CFi~j1Q)**   
  Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.

**Related concepts**   

* [Manage RMA requests](https://www.servicenow.com/docs/vqdJKETSsGMBk1sxIqm1Ig "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Manage loaner assets](https://www.servicenow.com/docs/qKdpe~tI29wHRaztG9Ci7Q "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")
* [Track shipments using the integration framework](https://www.servicenow.com/docs/APGOedi3LS6CBjY1k7dAlg "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.")  
**Related tasks**   

* [Use Advanced Shipment Notification](https://www.servicenow.com/docs/oEWz9PRT4EjqACKg0KzEyw "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://www.servicenow.com/docs/yNf0Wa_3zszi_ljvI7mr1A "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.")