---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Repair order fulfillment in the Hardware Asset Workspace

# Repair order fulfillment in the Hardware Asset Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated June 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Repair order fulfillment tracks the resolution of defective and out-of-warranty hardware assets. Repair asset tasks associated with each
repair order line must be completed before an order is fulfilled. Orders can be completed manually or through the Help repair hardware assets agentic workflow.
* **[ServiceNow Otto for Hardware Asset Management (HAM) AI agent collection Help repair hardware assets agentic workflow](https://www.servicenow.com/docs/6PVI9hjrtguPWeWTzWRafw)**   
  Use the Help repair hardware assets agentic workflow, driven by AI agents, to handle the repair requests of defective and out-of-warranty hardware assets automatically. These AI agents validate the repair tasks, provide detailed troubleshooting and repair steps, and finally close the relevant tasks after receiving user confirmation.
* **[Fulfill repair orders in the Hardware Asset Workspace](https://www.servicenow.com/docs/0i1XvMKKCZjK0rfHe86Zxg)**   
  Fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.

**Related concepts**   

* [Request repair of defective hardware assets in your stockroom](https://www.servicenow.com/docs/EwOVHmSvvW_jC53nmQKdSQ "As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders.")
* [Record time worked on asset repair tasks in the Hardware Asset Workspace](https://www.servicenow.com/docs/z3DYqcYaPBCLi76PDJrbyw "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.")