---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Analyze hardware assets with generative AI

# Analyze hardware assets using the Generate hardware asset insights generative AI skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.

## Before you begin

Summaries are available only for assets within the Hardware and Asset classes and that are licensed and associated with an opted-in resource category.  
Important:  
This feature doesn't support pallets, consumables, bundles, and assets that are opted out of HAM workflows.

Role required: asset

## About this task

Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).  
Note:  
The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

Starting with the Australia Patch 4 release, Google Gemini is the default model provider for the Generate hardware asset insights generative AI skill.

The Generate hardware asset insights generative AI skill generates comprehensive asset analysis summaries by aggregating data from related records. These summaries provide insights into the asset lifecycle, chain of custody,
audit status, and financial metrics to support key asset management activities. The level of detail in the summary depends on the amount of data available for that specific asset. The summary dynamically updates based on
asset state and includes context from any active incidents, change requests, or tasks. To maintain data integrity and streamline workflows, the skill highlights missing information and lists specific action items.  
Note:  
You can view incident and change request details in the summary only if the asset role is provisioned with read access to the Incident \[incident\] and Change Request \[change_request\] tables.

## Procedure

1. Navigate to WorkspacesHardware Asset Workspace.
2. Select the Hardware assets tab.
3. Select the asset record that you want to analyze.
4. Select Summarize.  
   An asset analysis summary card with a consolidated overview of critical asset data and potential actions is displayed.  
   Figure 1. Asset analysis summary
**Related concepts**   

* [Manage stockrooms with inventory reports in the Hardware Asset Workspace](https://www.servicenow.com/docs/lxus0P7QnNKHLZqXcDXHpQ "Track and manage stockrooms efficiently by evaluating the inventory reports in the Hardware Asset Workspace.")  
**Related tasks**   

* [Create a TCO report in Hardware Asset Workspace](https://www.servicenow.com/docs/DyxGi6SQi1ysOcIBHXJOzg "Create your own Total Cost of Ownership (TCO) report to compare the actual or projected TCO of multiple assets or compare the actual or projected asset TCO with the benchmark cost of the hardware model.")
* [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.")

*[\>]: and then