--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Success portal view # Success portal view in Hardware Asset Workspace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Success portal view in Hardware Asset Workspace The Success portal view in the Hardware Asset Workspace enables ServiceNow customers to effectively track and enhance the performance of their Hardware Asset Management (HAM) application. It provides tools to set and monitor success goals, assign activities linked to these goals, and mature the HAM program using predefined maturity stages. This functionality is available starting from HAM version 10.0.0. Show full answer Show less ## Key Features * **Track HAM progress with success goals:** Create and manage success goals to analyze the value and projected savings from hardware assets. * **Monitor success activities:** Assign and track activities associated with each success goal to measure progress. * **HAM program maturity:** Use categorized maturity stages---Crawl, Walk, and Run---to assess and improve the HAM application's value within the organization. Maturity items can be linked to success goals for targeted improvement. * **Email notifications:** Automatic notifications are sent upon assignment of success goals or activities, and when goals are marked Pending Review, keeping relevant groups and users informed. * **Domain support and filtering:** Supports domain separation when the Performance Analytics - Domain Support plugin is enabled, allowing users to filter dashboard data by domain and time period for more precise insights. ## Success portal dashboard components * **HAM maturity:** Displays the current maturity stage of the HAM program (Crawl, Walk, Run) and allows viewing detailed maturity items. * **Completed success goals:** Shows the count of success goals that have been completed. * **Total success savings:** Reflects actual savings realized from completed success goals. * **Projected savings:** Displays anticipated savings grouped by goal status and category. * **All goals:** Lists all success goals with their current status such as Draft, In Progress, or Pending Review. * **Projected vs actual count by category:** Compares projected and actual counts of success goals by category and status. * **Open activities:** Lists success goal activities that are currently open and need attention. ## Practical Benefits for ServiceNow Customers By leveraging the Success portal view, customers can gain clear visibility into their HAM application's performance, target key areas for improvement, and realize tangible savings from hardware assets. The maturity model guides continuous enhancement of the HAM program, while notification and filtering features ensure relevant stakeholders stay informed and focused on success metrics. Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items. Success portal helps you perform the following actions: * Track the progress of your HAM application through success goals Success goals help you analyze the value that you get out of your hardware assets and calculate your projected savings. Create success goals for the assets that you want to track. For more information about creating a success goal, see [Create a success goal for Hardware Asset Management](https://www.servicenow.com/docs/TKDDgiJAGzrNFftJ2pzV6w "Create a success goal to track the success of the Hardware Asset Management application in your instance."). * Track the progress of your success goals Track the success of your goals by creating success activities for the goals. For more information, see [Create success activities for HAM success goals](https://www.servicenow.com/docs/zuc~LY5xcbsg0NlwlvSUbw "Create success activities to track the success of your created goals."). * Mature your HAM program with predefined maturity items The program maturity is categorized into Crawl, Walk, and Run stages to help you improve the value return of your HAM application within your organization. You can link these maturity items to success goals and use the HAM application efficiently. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). Important: The HAM maturity program is available with the Hardware Asset Management 10.0.0 version or later. {#hard-suc-port__ul_qcp_s5j_bzb} Email notifications are sent when the following conditions are met: * To a group, when a success goal is assigned to that group. * To an owner, when a success goal is assigned to that owner. * To an owner, when a success goal is marked as Pending Review. * To an assigned user or an assignment group, when a success activity is assigned. {#hard-suc-port__ul_tjg_cr2_zsb} Access the Success portal by navigating to Hardware Asset WorkspaceSuccess portal. The Success portal supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard. To narrow down your results, you can filter by time period. {#hard-suc-port__table_whp_cqv_1tb__entry__2} | Widget | Description | |-|-| | HAM maturity | Current stage of your HAM program maturity such as the Crawl, Walk, or Run stage. View the maturity items of each stage by selecting View all maturity items. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). | | Completed success goals | Total number of completed success goals. | | Total success savings | Actual savings from the completed success goals. | | Projected savings | Anticipated savings from the success goals are grouped by the status and category of the goal. | | All goals | Complete list of success goals with one of the following statuses: * Draft * In Progress * Pending Review {#hard-suc-port__ul_btj_ygl_bzb} | | Projected vs actual count by category | Comparison between the projected and actual success goals count with status as Draft, In Progress, or Pending Review. | | Open activities | Open success goal activities. | [Table 1. Success portal dashboard] {#hard-suc-port__table_whp_cqv_1tb} Important: The HAM maturity, Total success savings, Projected savings, and All goals fields are available with the Hardware Asset Management 10.0.0 version or later. *[\>]: and then