---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Install HAM from Product Hub

# Install Hardware Asset Management from Product Hub {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the Hardware Asset Management application on your ServiceNow instance from Product Hub based on your subscription tier.

## Before you begin

* The Hardware Asset Management application must be licensed for your ServiceNow instance.
* To access the Admin Home page, install the application that matches your SKU type: ServiceNow Otto for Setup (sn_ia) version 5.0.10 or later for AI Native SKUs, or Setup Hub (sn_ia_base) version 3.0.4 or later for non-AI Native SKUs.

Role required: ia_admin

## About this task

Use this procedure for initial HAM installation. If HAM is already installed, Product Hub does not display the setup option and instead displays the tab view for managing additional applications and plugins.

## Procedure

1. Navigate to Manage PlatformHardware Asset Management.  
   The Product Hub opens.
2. Select Start new setup to install HAM.  
   Note:  
   If you are moving an existing HAM setup from another ServiceNow instance, select Upload new batch instead of Start new setup. You may have to configure some instance-specific settings again after the upload. For details, see [Manage update set for ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-update-set&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).  
   The Apps and plugins page opens, displaying the core HAM application for your highest entitled subscription tier in the Not installed tab. For example, if you are entitled to Hardware Asset Management Advanced, Hardware Asset Management - Advanced appears in the Not installed tab.
3. Select the Not installed tab and install the core HAM application.
   * For Hardware Asset Management - Advanced and Hardware Asset Management - Prime, select the Open Application Manager icon ![]() to navigate to Application Manager and then install the application from there.
   * For Hardware Asset Management - Pro SKU, select the Install icon ![]() to install directly in Product Hub.
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## Result

* The core HAM application is installed and appears in the Installed tab.
* The additional applications and plugins included in your subscription tier appear in the Not installed tab.
* The Configure card that opens the Configuration Console appears.
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## What to do next

* To install additional HAM applications and plugins for your subscription tier, see [Install additional HAM applications using Product Hub](https://www.servicenow.com/docs/QA~LsZBVdAcwFmCEOnoR2g "Install the HAM applications and plugins included in your subscription tier that are not yet installed in your ServiceNow instance.").
* To configure HAM, see [Configure Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/prKg2Essh8gOdxgXF22hfQ "Configure the Hardware Asset Management application to manage hardware asset lifecycle, inventory, integrations, and team management setup from a centralized console.").

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Note:  
You can configure the HAM application before installing additional applications.
* **[Install additional HAM applications using Product Hub](https://www.servicenow.com/docs/QA~LsZBVdAcwFmCEOnoR2g)**   
  Install the HAM applications and plugins included in your subscription tier that are not yet installed in your ServiceNow instance.

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