--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Manage obligations # Manage obligations in the Hardware Asset Workspace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation. Hardware contracts such as leases, warranties, maintenance agreements, and purchase agreements each include specific commitments. Without proper tracking, organizations risk: * Missing renewal deadlines * Failing to verify vendor service level performance * Paying for repairs covered under warranty * Incurring penalties from missed purchase obligations {#manage-obligations-in-ham__ul_obw_sfs_3kc} With Obligation Management in the Hardware Asset Workspace, contract managers can create, assign, and complete contractual obligations from a single workspace. For details, see [Hardware Asset Management integration with Contract Management Pro](https://www.servicenow.com/docs/C5lGjq~PhF2qJKQDT2h9Fw "Use the Hardware Asset Management (HAM) and Contract Management Pro integration to perform contract and obligation extraction from signed contract documents."). Note: You can also use the Manage contract repository agentic workflow to extract obligations from signed contracts and create obligation records automatically. For more details, see [Initiate metadata and obligation extraction from a signed contract in the Hardware Asset Workspace](https://www.servicenow.com/docs/VNqiH2NhvuJdp5oKcuUb8Q "Reduce manual effort by using the Manage contract repository agentic workflow to extract key metadata and obligations from an uploaded signed contract and calculate the contract reminder date.") and [Review AI-extracted obligations in the Hardware Asset Workspace](https://www.servicenow.com/docs/f5XL46PuvxHm1JTngWCQYg "Use the contract playbook to review, edit, approve, or reject obligations automatically extracted from contract documents."). ## Obligation task types {#manage-obligations-in-ham__section_cpj_sgs_3kc} Ad hoc obligation task : An obligation task that is required only once or at irregular intervals to fulfill the contract obligations. Recurring obligation task : An obligation task that is required at regular intervals to fulfill contract obligations. Recurring obligation tasks are created automatically based on the defined schedule. When you select this task type, the Frequency and Lead time fields appear on the obligation task record. The lead time determines how many days before the due date each task is created. ## Roles {#manage-obligations-in-ham__section_sys_nhs_3kc} The following roles support Obligation Management in the Hardware Asset Workspace. {#manage-obligations-in-ham__table_yff_ths_3kc__entry__2} | Role | Description | |-|-| | sn_cm_obligation.obligation_admin | Provides administrative access to Obligation Management and underlying data. | | sn_cm_obligation.obligation_fulfiller | Creates obligations and approves, rejects, or cancels obligation tasks within the Hardware Asset Workspace. | | sn_cm_obligation.obligation_user | Acts on the assigned obligation task and submits the task within Hardware Asset Workspace. | [Table 1. Roles required] {#manage-obligations-in-ham__table_yff_ths_3kc} ## Obligation Management workflow {#manage-obligations-in-ham__section_gp5_1gs_3kc} The following workflow describes how users create and manage obligations for hardware contracts.{#manage-obligations-in-ham__section_gp5_1gs_3kc-para-1} 1. A user with the sn_cm_obligation.obligation_fulfiller role creates an obligation record on a hardware contract, specifying the obligation name, category, assignee, dates, instructions, and task type. 2. The user with the sn_cm_obligation.obligation_fulfiller role also creates one or more obligation tasks. Each task inherits fields from the parent obligation record and requires a due date that falls within the obligation start and end dates. 3. When an obligation task is saved, the system sends an email notification to the assigned user with the sn_cm_obligation.obligation_user role. 4. The assigned user reviews and submits the obligation task in the Employee Center. The obligation task moves to the Awaiting Approval state. For more information, see [Create obligations manually](https://www.servicenow.com/docs/access?context=cncore-work-on-ob-tasks&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US). 5. The approver with the sn_cm_obligation.obligation_fulfiller role reviews and approves the task. For more information, see [Approve or reject obligation tasks](https://www.servicenow.com/docs/access?context=cncore-manage-ob-tasks&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US). 6. After approval, the obligation task moves to the Closed Complete state. {#manage-obligations-in-ham__ol_vy4_dgs_3kc} * **[Create an obligation record in the Hardware Asset Workspace](https://www.servicenow.com/docs/wi74FI9DQef8NDmyJgxZ5Q)** Create an obligation record for signed contracts in the Hardware Asset Workspace to fulfill the responsibilities specified in the contract through obligation tasks. **Related concepts** * [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/orEvCdMB5vzR4~s6pgfX7g "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.") * [Reclaim hardware assets](https://www.servicenow.com/docs/XlYu0_4oHM_injgBjRBSOw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.") * [Donate assets to charity organizations](https://www.servicenow.com/docs/ia8owYVsaaWN19LI7DCBUQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.") * [Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/z5tqOuWjohCbpaky3~OGqw "Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.") **Related tasks** * [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/fNYpZ0VHAAXQ0znJ0lwKCw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") * [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/MIrc~jd2u7at_jPb2~wnaA "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") * [Create a disposal order](https://www.servicenow.com/docs/dpXqoHLw7OzHOFzaOsEcBw "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") * [Calculate the active lifecycle phase for a model](https://www.servicenow.com/docs/1JTcjcP30HcJFvCSlYbYmQ "Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.") * [Manage asset bundles from your inventory](https://www.servicenow.com/docs/YiCo6BjAuv7qUq8VeJbibQ "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")