---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Manage RMA requests

# Manage RMA requests {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

To close an RMA request, you have to close each of its request lines separately. To close a line, you have to complete all the line's RMA tasks, and you must provide any necessary information about the line. You close a line by first
closing its Assessment task. Then the defective asset is sent for either off-site or on-site repair. The line is closed after all these tasks are finished.
* **[Submit an RMA request](https://www.servicenow.com/docs/fMN2uYvqDMRTtIMhoys~0w)**   
  Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
* **[Closing an RMA request](https://www.servicenow.com/docs/PYtenSIj3p742PhAylFLKQ#closing-rma-request)**   
  After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

**Related concepts**   

* [Fulfilling hardware asset requests](https://www.servicenow.com/docs/Ip4gZTFMq1eHGlAtooxvyg "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.")
* [Manage loaner assets](https://www.servicenow.com/docs/qKdpe~tI29wHRaztG9Ci7Q "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")
* [Track shipments using the integration framework](https://www.servicenow.com/docs/APGOedi3LS6CBjY1k7dAlg "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.")  
**Related tasks**   

* [Use Advanced Shipment Notification](https://www.servicenow.com/docs/oEWz9PRT4EjqACKg0KzEyw "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://www.servicenow.com/docs/yNf0Wa_3zszi_ljvI7mr1A "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.")