---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use Zero Touch request flow

# Use Zero Touch request flow {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.

After [Configure Zero Touch request flow](https://www.servicenow.com/docs/Izjc0hHMswKnG4bkJe6FXg "The Zero Touch request flow requires a Service Exchange connection, service catalog items, and an integration profile so that employees can submit hardware requests through an external provider.") is complete, employees can submit hardware asset requests through the service catalog, and the provider receives and fulfills those requests automatically through the Zero Touch request
flow.

## Zero Touch request flow tasks for your employees {#managing-standard-hw-req-ztr__section_vtn_2z3_kbc}

1. [Request a hardware asset through the Zero Touch request flow](https://www.servicenow.com/docs/mNdotXakmT2oCHY82IGvtA "Request a hardware asset directly with the external provider through the Zero Touch request flow by ordering the asset from the Service Catalog.").
2. [Acknowledge receipt of an asset received through the Zero Touch request flow](https://www.servicenow.com/docs/ZM30EuranZfiasq8slWhRw "As an employee, acknowledge receipt of the new asset that you received through the Zero Touch request flow on a mobile device.").
{#managing-standard-hw-req-ztr__ol_bz2_gbj_kbc}

## Zero Touch request flow task for providers {#managing-standard-hw-req-ztr__ztr-request-flow-tasks-employees}

[Fulfill incoming hardware asset requests assigned to you through the Zero Touch request flow](https://www.servicenow.com/docs/93WzqfqXHIue0SBVN_eVNA "As a provider, ship the asset requested through the Zero touch request flow to the requester.").