--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Procurement and fulfillment # Procurement and fulfillment {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management. ## Tasks {#procurement-fulfillment-ham__section_v3t_jx5_njc} Perform these tasks as needed to manage hardware asset procurement and fulfillment operations in HAM. {#procurement-fulfillment-ham__table_u5x_2b5_ljc__entry__2} | Task | Description | |-|-| | [Fulfill hardware asset requests](https://www.servicenow.com/docs/Ip4gZTFMq1eHGlAtooxvyg "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.") | Manage hardware asset requests through the standard request flow, either manually or using an agentic workflow. | | [Fulfill hardware asset requests using the Zero Touch request flow](https://www.servicenow.com/docs/V~phKW~vmwpjqKhfLUMRfg "Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.") | Fulfill standard hardware assets through an external provider using the Zero Touch request flow. | | [Use Advanced Shipment Notification](https://www.servicenow.com/docs/oEWz9PRT4EjqACKg0KzEyw "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") | Receive and reconcile incoming hardware assets against purchase orders before they arrive in your stockroom. | | [Create an inventory stock order request](https://www.servicenow.com/docs/yNf0Wa_3zszi_ljvI7mr1A "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.") | Create stock orders to replenish hardware asset inventory in your stockrooms based on demand or stock rule thresholds. | | [Manage RMA requests](https://www.servicenow.com/docs/vqdJKETSsGMBk1sxIqm1Ig "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.") | Initiate and track return merchandise authorization requests for defective or incorrect assets returned to vendors. | | [Manage loaner assets](https://www.servicenow.com/docs/qKdpe~tI29wHRaztG9Ci7Q "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.") | Issue and track loaner hardware assets to employees while their primary assets are being repaired or replaced. | | [Track shipments using the integration framework](https://www.servicenow.com/docs/APGOedi3LS6CBjY1k7dAlg "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.") | Monitor shipment status updates from your third-party carrier application. | [Table 1. Procurement and fulfillment tasks] {#procurement-fulfillment-ham__table_u5x_2b5_ljc} * **[Fulfilling hardware asset requests](https://www.servicenow.com/docs/Ip4gZTFMq1eHGlAtooxvyg)** You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow. * **[Use Advanced Shipment Notification](https://www.servicenow.com/docs/oEWz9PRT4EjqACKg0KzEyw)** Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit. * **[Create an inventory stock order request](https://www.servicenow.com/docs/yNf0Wa_3zszi_ljvI7mr1A)** Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving. * **[Manage RMA requests](https://www.servicenow.com/docs/vqdJKETSsGMBk1sxIqm1Ig)** Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. * **[Manage loaner assets](https://www.servicenow.com/docs/qKdpe~tI29wHRaztG9Ci7Q)** Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date. * **[Track shipments using the integration framework](https://www.servicenow.com/docs/APGOedi3LS6CBjY1k7dAlg)** Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application. **Related concepts** * [Inventory and stockroom operations](https://www.servicenow.com/docs/bluzhA~qj2xtgb0Z6MH~Rw "Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.") * [Repair and maintenance](https://www.servicenow.com/docs/uhQJQg~mGxUK_Yf2E~WJmg "Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.") * [Asset lifecycle and disposal](https://www.servicenow.com/docs/bFVerQPn35X2YaJ_VNGGmg "Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.") * [Attestation and conformance](https://www.servicenow.com/docs/2divvkxFXj5KiuGb2YmjrQ "Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.") * [Reporting and performance](https://www.servicenow.com/docs/PNE0LVDm9phiacWaPfDu_w "Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.") * [Employee self-service](https://www.servicenow.com/docs/KbsRF9RlozVkSL64nDg2dg "Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.") * [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/KFsT9ytKQmh7hjiVPSAmlw "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")