--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Acknowledge receipt of assets on the Employee Center portal # Acknowledge receipt of assets on the Employee Center portal {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal. ## Before you begin Role required: Log in as an employee. To view the My Assets option on the global header navigation bar of the Employee Center portal, the value of the enable_assets option must be set to true on the Additional options, JSON format field of the Employee Center menu record. For more details, see [Enable or disable global header options](https://www.servicenow.com/docs/access?context=config-global-header-components&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). Note: The My Assets option requires the Hardware Asset Management application to be activated. ## About this task When an asset reserved for you is in transit, you will receive an email notification with a link to the Employee Center Portal, where you can acknowledge its receipt. You can receive an asset even if the asset is excluded from Hardware Asset Management workflows or if the associated resource category isn't opted in. ## Procedure 1. View the assets that are reserved for you on the Employee Center portal. * Select the Receive assets link in the email notification that you received. The link opens the My Assets page on the Employee Center portal. * View assets using any of the options available in the global header navigation bar of the Employee Center portal. {#receive-assets-employee-center__table_opg_qvq_pfc__entry__2} | UI option | Action | |-|-| | My Assets | Select My Assets in the global header navigation bar of the Employee Center portal. Note: The number displayed on the My Assets option represents the total count of assets that must be attested and received. | | Profile | 1. Select Profile on the global header navigation bar of the Employee Center portal. 2. Select the Assets tab. {#receive-assets-employee-center__ol_kvn_5vq_pfc} | [Table 1. UI options on the global header navigation bar] {#receive-assets-employee-center__table_opg_qvq_pfc} {#receive-assets-employee-center__choices_o1t_kjm_qdc} The page displays all the hardware and consumable assets that are assigned to you, in transit, and reserved for you. You can acknowledge the receipt of hardware and consumable assets that are in transit. 2. Acknowledge after you receive the asset. | Asset | Action | | Hardware | 1. For the hardware asset that you want to receive, select Receive asset. 2. In the Receive asset dialog box, follow any of these steps: * If the Asset tag and Serial number fields have values, verify them and then select Submit. * If either the Asset tag or Serial number field is empty, enter the value and then select Submit. Note: You can only enter values in the empty Asset tag or Serial number fields if the value of the sn_hamp.enable_asset_tag_serial_number_edits system property is set to true. This system property can be updated with the admin role. {#receive-assets-employee-center__ul_dqv_rx5_jfc} {#receive-assets-employee-center__ol_xmk_mx5_jfc} Result: : * Asset is received successfully. * Status of the asset changes from In transit to In use, and the asset is assigned to you. * The Receive asset option is no longer available for that asset. * Any receive task associated with that asset is automatically closed. {#receive-assets-employee-center__ul_bxy_nxw_jfc} Note: If the details of the asset that you received don't match the information shown in the Receive Asset dialog box, you can raise an issue by selecting the Raise issue option. For more details, see [Raise issue related to your asset on the Employee Center portal](https://www.servicenow.com/docs/pjDXorlBKtEgWw5yI32aKA "Get the issue related to your assets resolved by reporting the issue on the Employee Center portal."). | | Consumables | 1. For the consumable asset that you want to receive, select Receive asset. 2. In the Receive asset dialog box, enter the quantity of consumables that you received in the Quantity field. Note: By default, this field displays the consumable quantity that you requested. You can enter a value that is lesser than or equal to the requested quantity, but it must be a positive number and not zero. 3. Select Submit. {#receive-assets-employee-center__ol_mxm_rz5_jfc} Result: : * If you received the full requested quantity of consumables, then the Status of the asset changes from In transit to Consumed, and the asset is assigned to you. * If you received only a partial quantity of the requested consumables, the following changes occur: * The status of the assets that you received changes from In transit to Consumed, and the assets are assigned to you. * The status of the assets that you didn't receive remains In transit. {#receive-assets-employee-center__ul_ar1_wxw_jfc} Note: Consumed and in transit consumables are displayed separately. {#receive-assets-employee-center__ul_zq1_wxw_jfc} | |-|-| {#receive-assets-employee-center__choicetable_rv3_cx5_jfc} **Related concepts** * [Work with hardware normalization](https://www.servicenow.com/docs/iRnOJwFfsRBTqZeuB7kFlA "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.") * [Manage your inventory through pallet assets](https://www.servicenow.com/docs/Y~ramXGWLaae_jA1UelGIA "Manage your inventory effectively using pallet assets.") * [Manage loaner assets](https://www.servicenow.com/docs/OU48Ln_mhMevW5DV8sioXw "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.") * [Donate assets to charity organizations](https://www.servicenow.com/docs/pZeQJfnAFUwy~ciZ~uVUHQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.") * [Manage RMA requests](https://www.servicenow.com/docs/HxW4yvp7EKVie963PDcgbg "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.") * [Fulfilling hardware asset requests](https://www.servicenow.com/docs/DE2RA8juimX1N77_JvDPaA "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.") * [Audit hardware asset inventory](https://www.servicenow.com/docs/ivfYqawui0_yS4CNweZQsA "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.") * [Reclaim hardware assets](https://www.servicenow.com/docs/ZZ5xhRYTO9lXOVHvOU~gxQ "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.") * [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/ZXU4UUcobvbUwT0HJG3iZA "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.") * [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/4LMdTBEkGgsc2wRiddClWw "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.") * [Manage stockrooms](https://www.servicenow.com/docs/L4I1dHfNyMXAqFeBTqgB5g "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.") * [Track shipments using the integration framework](https://www.servicenow.com/docs/e7kyoI70TtN1qpp5JRq_cQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.") * [Assess performance of Hardware Asset Management](https://www.servicenow.com/docs/GTs_XARQRfJLp2dt2IeHGg "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.") * [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/e0h~4Do3By8pxb5yNbhDuw "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.") * [Configure the Total Cost of Ownership of assets](https://www.servicenow.com/docs/sOJ0UntpHbgXlq2PRQi1hg "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.") * [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/kCWR5fqZTgUd_aIJsanlKQ "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.") * [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/fAtUd4D0S3CQQGVNjY3Egw "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.") * [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://www.servicenow.com/docs/1H_9bbVcW6Dp_vP4HgkuKQ "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.") * [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/2fXht9tQ8jR4OCDI68O27g "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.") * [Manage asset put away using the Hardware Asset Workspace](https://www.servicenow.com/docs/SHT4JF5U7Syy4Jh6vX2rYQ "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.") * [Audit your hardware assets by using Asset Attestation](https://www.servicenow.com/docs/UwILV3hKHDLynDWJ2G_D8Q "Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.") **Related tasks** * [Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://www.servicenow.com/docs/E1wfvkI7OHnbZZlrw0fd7Q "View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.") * [Manage asset bundles from your inventory](https://www.servicenow.com/docs/mOhJwAJ4Z0tjMWBi86Zjtw "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.") * [Use Advanced Shipment Notification](https://www.servicenow.com/docs/JQPrMughUSfqfQk6BscFYA "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") * [Create an inventory stock order request](https://www.servicenow.com/docs/r435uwwNb9ft8Xkpxsa1cA "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.") * [Create a disposal order](https://www.servicenow.com/docs/USsdwDZbMq8Kaid6ZWW9hQ "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") * [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/YF4shnWRIvWN1WDR7X1TRA#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") * [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/vv0B5WfxWeHhGgiTKbBAXQ "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") * [View RFID information of assets](https://www.servicenow.com/docs/47ltji9ZccyvyxrM3nWbAw "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.") * [Create an internal lifecycle in the Hardware Asset Workspace](https://www.servicenow.com/docs/JbbTksNXKKUTL~vtQaHW9Q "Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.") * [Track asset location using indoor maps](https://www.servicenow.com/docs/zSIjt_~_uOrkpfZ5_kux0A "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.") * [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/ztktGKNrpL94ZS_4ymybgA "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")