---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Manage refresh of assets using Zero Touch Refresh

# Manage refresh of assets
using Zero Touch Refresh {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.

For details on the stages in the Zero Touch Refresh flow, see [Zero Touch Refresh](https://www.servicenow.com/docs/fHUSgGHMsEVxP1iJV5LQPQ "Use the Zero Touch Refresh flow to fulfill employee hardware refresh requests through an external vendor without having to maintain new assets in the local stockroom.").
* **[Fulfill a Zero Touch Refresh Fulfillment Request](https://www.servicenow.com/docs/eKrFlFSIHAH8PxfTr1ui0w)**   
  As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.
* **[Process a Zero Touch Refresh request](https://www.servicenow.com/docs/V7N1s0QOhnBURegURZdjww)**   
  Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.

**Related concepts**   

* [Reclaim hardware assets](https://www.servicenow.com/docs/XlYu0_4oHM_injgBjRBSOw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.")
* [Donate assets to charity organizations](https://www.servicenow.com/docs/ia8owYVsaaWN19LI7DCBUQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.")
* [Manage obligations in the Hardware Asset Workspace](https://www.servicenow.com/docs/0s0xx119wGL3jS9NrG7h9Q "Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.")
* [Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/z5tqOuWjohCbpaky3~OGqw "Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.")  
**Related tasks**   

* [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/fNYpZ0VHAAXQ0znJ0lwKCw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/MIrc~jd2u7at_jPb2~wnaA "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [Create a disposal order](https://www.servicenow.com/docs/dpXqoHLw7OzHOFzaOsEcBw "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.")
* [Calculate the active lifecycle phase for a model](https://www.servicenow.com/docs/1JTcjcP30HcJFvCSlYbYmQ "Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.")
* [Manage asset bundles from your inventory](https://www.servicenow.com/docs/YiCo6BjAuv7qUq8VeJbibQ "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")