---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Repair the RMA asset

# Repair the RMA asset {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Indicate whether the Return Merchandise Authorization (RMA) asset has been repaired or considered unrepairable.

## Before you begin

Role required: sn_daas_ham.daas_asset_manager or inventory_user

* Install the Hardware Asset Management for DaaS application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
* Install the Hardware Asset Management application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
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## Procedure

1. Navigate to WorkspacesHardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select an RMA order number.
5. Select the RMA response order lines tab.
6. Select the asset task number with the Task type as Repair asset.
7. On the form, fill in the fields.  
   {#repair-asset-daas__table_fhc_sbq_kbc__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique number for the Repair asset task. |
   | Asset order line | The RMA response order line number associated with this task. |
   | State | Status of the Repair asset task. This field is automatically set to Open. |
   | Assignment group | The assignment group for the individual who is responsible for working on the Repair asset task. |
   | Task name | Name of the current task. This field is automatically set to Repair asset. |
   | Stockroom | This field is automatically populated with the stockroom details that you provided in the Receive task. For more information, see [Receive asset](https://www.servicenow.com/docs/bxXaHfD9bS82p~VyhFptaw "After the shipment of the asset to the DaaS provider is complete, confirm the receipt of the asset by using the Receive task."). Note: This field doesn't include any information for the On-site assessment flow. For more information about selecting the assessment action, see [Assess the RMA asset](https://www.servicenow.com/docs/B339GfUUf0EPVROE5TSwWQ "Assess the Return Merchandise Authorization (RMA) asset using either an on-site or off-site assessment procedure."). |
   | Due date | Estimated date of completing this task. |
   | Assigned to | The individual responsible for working on the Repair asset task. |
   | Repair result | Indication of whether the Return Merchandise Authorization (RMA) asset has been repaired or considered unrepairable. * Repaired * Unrepairable {#repair-asset-daas__ul_ryp_xmq_kbc} |
   | Short description | Brief description of the task. |
   | Description | Detailed description of the task. |
   | Work notes | Notes about the task that are visible to all users within your organization. |
   [Table 1. Repair asset form]

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8. Select Close Task.
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## Result

* The result of the task completion changes according to the value selected in the Repair result field:
  * If you select Repaired, a task is created displaying a unique asset task number with the task type as Evaluate asset after you refresh the list. The Stage field of the RMA response order line is set to Quality check.
  * If you select Unrepairable, a task is created displaying a unique asset task number with the task type as Ship after you refresh the list. The Stage field of the RMA response order line is set to Inbound shipment. A new inbound asset order is created.
  {#repair-asset-daas__ul_ycg_ydq_kbc}
* The State field of the Repair asset task is set to Closed Complete.
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## What to do next

[Evaluate the repaired asset](https://www.servicenow.com/docs/LIxKNEzdXEqiQl9InJJudg "Evaluate the status of the repaired asset and indicate the evaluation result as redeployable or identified for disposal.") or [Ship the asset to the DaaS provider](https://www.servicenow.com/docs/7NYDV_IqkYMKBXIKiH6uWA "Return the asset to the DaaS provider and record the shipment details using the Ship task.")

*[\>]: and then