---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Repair and maintenance

# Repair and maintenance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.

Perform these tasks as needed to manage hardware asset repair and maintenance operations in HAM.
{#repair-maintenance-ham__table_js5_5xt_ljc__entry__2}

| Task | Description |
|-|-|
| [Repair defective assets in your stockroom](https://www.servicenow.com/docs/zAJqVyTZCXPJ0wZp7zuQNQ "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.") | Initiate and manage repair workflows for defective hardware assets directly from the Hardware Asset Workspace. |
| [Manage lifecyle of hardware models](https://www.servicenow.com/docs/EEUGht~0IXTuPFGhxCg4kw "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.") | Create and manage calculated lifecycle templates to standardize maintenance and refresh schedules across hardware asset models. |
| [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/DrVEYnYjrXMnqPXofTb_7Q "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.") | Retrieve and sync warranty information for Lenovo hardware assets directly from the Lenovo Warranty API. |
[Table 1. Task details]

{#repair-maintenance-ham__table_js5_5xt_ljc}
* **[Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/zAJqVyTZCXPJ0wZp7zuQNQ)**   
  Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.
* **[Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/EEUGht~0IXTuPFGhxCg4kw)**   
  Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.
* **[Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/DrVEYnYjrXMnqPXofTb_7Q)**   
  Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.

**Related concepts**   

* [Procurement and fulfillment](https://www.servicenow.com/docs/Bz08Nqpp~wjUFIEhayOfaQ "Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.")
* [Inventory and stockroom operations](https://www.servicenow.com/docs/bluzhA~qj2xtgb0Z6MH~Rw "Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.")
* [Asset lifecycle and disposal](https://www.servicenow.com/docs/bFVerQPn35X2YaJ_VNGGmg "Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.")
* [Attestation and conformance](https://www.servicenow.com/docs/2divvkxFXj5KiuGb2YmjrQ "Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.")
* [Reporting and performance](https://www.servicenow.com/docs/PNE0LVDm9phiacWaPfDu_w "Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.")
* [Employee self-service](https://www.servicenow.com/docs/KbsRF9RlozVkSL64nDg2dg "Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.")
* [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/KFsT9ytKQmh7hjiVPSAmlw "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")