---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Raise issue related to your asset on the Employee Center portal

# Raise issue related to your asset on the Employee Center portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.

## Before you begin

Role required: Log in as an employee.

To view the My Assets option on the global header navigation bar of the Employee Center portal, the value of the enable_assets option must be set to true on the Additional options, JSON format field of the Employee Center menu
record. For more details, see [Enable or disable global header options](https://www.servicenow.com/docs/access?context=config-global-header-components&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US).  
Note:  
The My Assets option requires the Hardware Asset Management application to be activated.

## Procedure

1. View the assets that are assigned to you on the Employee Center portal.
   * Select My Assets in the global header navigation bar of the Employee Center portal.
   * View the list of assets from the Employee Profile.
     1. Select Profile on the global header navigation bar of the Employee Center portal.
     2. Select the Assets tab.
     {#report-asset-issue-attestation__ol_fvh_3km_qdc}

   {#report-asset-issue-attestation__choices_o1t_kjm_qdc}  
   The page displays all the hardware and consumable assets that are assigned to you.
2. For the asset for which you want to report an issue, select Raise issue.
3. On the form, fill in the fields.  
   {#report-asset-issue-attestation__table_rtp_lqm_qdc__entry__2}

   | Field | Description |
   |-|-|
   | Location | Location details of the asset. |
   | Who is affected? | Name of the user who is impacted by the issue with the asset. By default, this field is automatically populated with the name of the logged-in user. However, you can raise the issue on behalf of any other user. |
   | Urgency | Priority to be given to the issue. By default, this field is set to 3- Low. The other available values are: * 1 - High * 2 - Medium {#report-asset-issue-attestation__ul_cmv_hsm_qdc} |
   | Short description | Brief information about the issue related to the asset. This field is required. |
   | Preferred methods of contact | Mode of communication preferred. The available methods of contact are: * Email * Phone * Self-service * Walk-in * Chat * Virtual Agent {#report-asset-issue-attestation__ul_thy_ssm_qdc} |
   [Table 1. Raise Issue form]

   {#report-asset-issue-attestation__table_rtp_lqm_qdc}
4. **Optional:** Select the Add attachments icon ![]() to attach any document related to the issue.
5. Select Submit.

## Result

Your request is submitted successfully.

## What to do next

You can view and track the submitted requests by selecting My Requests on the global header navigation bar of the Employee Center portal.
**Related concepts**   

* [Request and receive assets using the Zero Touch request flow](https://www.servicenow.com/docs/tduEyLhDkMBH48913aA8Xg "Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider.")
* [Request and receive assets using the Zero Touch Refresh flow](https://www.servicenow.com/docs/RatGV7STHQHNzB_UgN2pFQ "Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.")
* [Confirming the assigned serialized hardware assets](https://www.servicenow.com/docs/cuGjhwFm5E7cNtlzHbUU7Q "As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal.")  
**Related tasks**   

* [Request a loaner asset](https://www.servicenow.com/docs/MHZwt009jWs4F8mOX_wLrg "Request a temporary or loaner asset or consumable and use it for a short period.")
* [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/C7B2e5a9XS6RoMZnnOUmKA "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.")