---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reporting and performance

# Reporting and performance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.

Perform these tasks as needed to report on and assess the performance of your hardware assets in HAM.
{#reporting-performance-ham__table_ycc_yt5_ljc__entry__2}

| Task | Description |
|-|-|
| [Analyze hardware assets with generative AI](https://www.servicenow.com/docs/MG_elClHYO6LVsdtYSXxgQ "View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.") | Use the AI-generated analysis summary to view asset data and identify action items. |
| [Create a TCO report](https://www.servicenow.com/docs/DyxGi6SQi1ysOcIBHXJOzg "Create your own Total Cost of Ownership (TCO) report to compare the actual or projected TCO of multiple assets or compare the actual or projected asset TCO with the benchmark cost of the hardware model.") | Create and compare TCO reports for hardware assets against actual, projected, or benchmark costs. |
| [Manage and monitor hardware asset performance](https://www.servicenow.com/docs/4EX1KztdH4ZiO~uk3ZfXWw "Configure settings for asset KPI tracking and monitor asset KPIs using performance reports in the Hardware Asset Workspace.") | Monitor hardware asset performance metrics and time spent on asset tasks. |
| [Manage stockrooms with inventory reports](https://www.servicenow.com/docs/lxus0P7QnNKHLZqXcDXHpQ "Track and manage stockrooms efficiently by evaluating the inventory reports in the Hardware Asset Workspace.") | Monitor stockroom inventory levels and identify supply gaps using inventory reports in the Hardware Asset Workspace. |
| [View all maturity items for HAM](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.") | Review HAM maturity items to identify gaps and improvement opportunities in your Hardware Asset Management. |
[Table 1. Task details]

{#reporting-performance-ham__table_ycc_yt5_ljc}
* **[Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://www.servicenow.com/docs/MG_elClHYO6LVsdtYSXxgQ)**   
  View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.
* **[Create a TCO report in Hardware Asset Workspace](https://www.servicenow.com/docs/DyxGi6SQi1ysOcIBHXJOzg)**   
  Create your own Total Cost of Ownership (TCO) report to compare the actual or projected TCO of multiple assets or compare the actual or projected asset TCO with the benchmark cost of the hardware model.
* **[Manage stockrooms with inventory reports in the Hardware Asset Workspace](https://www.servicenow.com/docs/lxus0P7QnNKHLZqXcDXHpQ)**   
  Track and manage stockrooms efficiently by evaluating the inventory reports in the Hardware Asset Workspace.
* **[View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g)**   
  View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.

**Related concepts**   

* [Procurement and fulfillment](https://www.servicenow.com/docs/Bz08Nqpp~wjUFIEhayOfaQ "Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.")
* [Inventory and stockroom operations](https://www.servicenow.com/docs/bluzhA~qj2xtgb0Z6MH~Rw "Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.")
* [Repair and maintenance](https://www.servicenow.com/docs/uhQJQg~mGxUK_Yf2E~WJmg "Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.")
* [Asset lifecycle and disposal](https://www.servicenow.com/docs/bFVerQPn35X2YaJ_VNGGmg "Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.")
* [Attestation and conformance](https://www.servicenow.com/docs/2divvkxFXj5KiuGb2YmjrQ "Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.")
* [Employee self-service](https://www.servicenow.com/docs/KbsRF9RlozVkSL64nDg2dg "Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.")
* [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/KFsT9ytKQmh7hjiVPSAmlw "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")