---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request and receive assets using the Zero Touch Refresh flow

# Request and receive assets using the Zero Touch Refresh flow {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.
* **[Request a hardware asset refresh through Zero Touch Refresh](https://www.servicenow.com/docs/w0ltzyH2vxlix4x3w0Vx7A)**   
  As an employee, request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.
* **[Acknowledge receipt of an asset on a mobile device](https://www.servicenow.com/docs/a4YbiVdYtzQ4R5YSnidCcw)**   
  As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
* **[Acknowledge receipt of an asset through the Core UI](https://www.servicenow.com/docs/ShgntSYXG9QDn1PKw_afkw)**   
  As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.

**Related concepts**   

* [Request and receive assets using the Zero Touch request flow](https://www.servicenow.com/docs/tduEyLhDkMBH48913aA8Xg "Request standard hardware assets through the Service Catalog and acknowledge receipt of assets fulfilled by an external provider.")
* [Confirming the assigned serialized hardware assets](https://www.servicenow.com/docs/cuGjhwFm5E7cNtlzHbUU7Q "As an employee, acknowledge whether you have the serialized hardware that's assigned to you either through the Now Mobile app or on the Employee Center portal.")  
**Related tasks**   

* [Request a loaner asset](https://www.servicenow.com/docs/MHZwt009jWs4F8mOX_wLrg "Request a temporary or loaner asset or consumable and use it for a short period.")
* [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/C7B2e5a9XS6RoMZnnOUmKA "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.")
* [Raise issue related to your asset on the Employee Center portal](https://www.servicenow.com/docs/p~sqe3h7P36wAkB3xfYepw "Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.")