---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Stale shipments

# Stale shipments {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.

The ITAM: Process integration profiles and stale shipment job runs daily to check for any stale shipments. A shipment record that is not updated by the carrier even after the integration profile job has run for the maximum wait days
for a carrier is marked as stale shipment.

The tracking number of the shipment record that is marked stale isn't sent to the carrier for further tracking. If you know the reason that a shipment is late, you can decide to continue tracking it. For more information, see [Continue to track delayed shipments](https://www.servicenow.com/docs/lL9G4UfgIaLUz5fm9X65dA "Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.").  
Note:  
You can view the list of shipments that weren't updated with the tracking information from the integrated carrier through the Stale shipments important actions card in the Inventory view. For more information, see [Inventory view](https://www.servicenow.com/docs/502754K7Pej5ykIH1uzPUA "Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.").
* **[Continue to track delayed shipments](https://www.servicenow.com/docs/lL9G4UfgIaLUz5fm9X65dA)**   
  Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

**Related tasks**   

* [View the carrier integration profile details](https://www.servicenow.com/docs/ENiN_5r1k8PZdcN5qpQ~Aw "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/3jEknwSjjiDDoezqypIBtA "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")