--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Receiving hardware and consumable assets at stockrooms # Receiving hardware and consumable assets at stockrooms {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Receiving hardware and consumable assets at stockrooms ServiceNow enables inventory users to receive hardware and consumable assets at stockrooms through a unified and standardized receiving mechanism. This process works seamlessly across different workflows such as transfer orders, purchase orders, and other sources without requiring users to be familiar with specific workflows. This approach simplifies asset receiving and enhances operational efficiency. Show full answer Show less ## Key Features * **Standardized Receiving Process:** A consistent user interface eliminates the need to learn different receiving methods for various workflows, providing a single entry point for asset receipt. * **Bulk Receiving via Excel Templates:** Users can import multiple assets by downloading a predefined Excel template, filling in asset details, and importing it back into the system. System validations ensure data accuracy before assets can be received. * **Comprehensive Validations:** The system enforces unique asset identifiers and performs validations to prevent discrepancies in asset data during receiving. * **Receiving Options:** Assets can be received individually by searching via Asset Tag, Serial Number, or MAC address, or by selecting multiple assets from inbound shipment lists. ## Requirements and Limitations * Enterprise Asset Management applications must be activated to receive enterprise assets in the Hardware Asset Workspace. * Hardware Asset Management application must be activated to receive hardware assets in the Enterprise Asset Workspace. * Consumable assets can only be received in complete quantities. * Receiving assets from purchase order lines requires ServiceNow versions Zurich release or later, including Yokohama Patch 11 and Xanadu Patch 10 or newer. ## Practical Outcomes for ServiceNow Customers * When assets are received, their state automatically updates from **In transit** to **In stock**, and the stockroom field on the asset record is updated accordingly. * Associated receive tasks in the source workflows are automatically closed, streamlining inventory workflows. * The standardized process saves time and reduces errors, improving inventory accuracy and operational efficiency in your stockrooms. As an inventory user, you can receive assets at a stockroom from any workflow using the unified and standardized receiving mechanism. With the standardized receiving process, you don't need to be familiar with the specific workflow to which the assets belong. Therefore, you can receive hardware and consumable assets from different shipments originating from sources, like transfer orders, purchase orders, or any other workflows seamlessly. ## Benefits of standardized receiving mechanism {#stockroom-receiving-ham__section_gqj_cvl_lfc} * An intuitive user interface standardizes the receiving process, eliminating unique receiving methods for different workflows. * A standard and common entry point for the receiving process reduces the time spent to receive assets and enhances the efficiency of inventory users. * The ability to receive assets in bulk using Excel templates. * Improved asset data quality by requiring assets to have unique identifiers when they're received at the stockroom. * Comprehensive validations makes sure that there are no discrepancies in the asset data. {#stockroom-receiving-ham__ul_tyw_gvl_lfc} ## Requirements and limitations {#stockroom-receiving-ham__section_qrb_w1d_rfc} * You can receive enterprise assets in the Hardware Asset Workspace only if the Enterprise Asset Management applications is activated. * You can receive hardware assets in the Enterprise Asset Workspace only if the Hardware Asset Management application is activated. * You can only receive complete quantity of consumables. * You can receive assets from a purchase order line starting from the Zurich release, as well as Yokohama Patch 11 and Xanadu Patch 10 or later. {#stockroom-receiving-ham__ul_pfb_x1d_rfc} ## Asset receiving mechanisms {#stockroom-receiving-ham__section_ttz_dzn_lfc} You can receive a single asset or multiple assets in bulk using any of the following options on the enhanced stockroom form: * Receive assets: You can either search for an asset using its Asset Tag, Serial Number, or MAC address and receive it, or select one or more assets from the list of inbound shipment assets and receive them. For more details, see [Receive a hardware asset at a stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/0q6epoiIOx0Q8nWPVcSBmg "Receive a single hardware asset that has arrived at your stockroom, whether it's part of a workflow or not, in the Hardware Asset Workspace.") and [Receive assets from inbound shipments at your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/9Hh1vWVhQZRPq602BfXnqw "Receive hardware and consumable assets from one or more shipments that are in transit to your stockroom in the Hardware Asset Workspace. You can receive assets from shipments originating from any workflow."). * Import assets: You can download the Excel template, add the asset details that you want to receive, and import the Excel template. During the import process, the system performs validations, and you can view the imported asset records, validation status, and comments in the Import asset row \[sn_itam_cmn_import_asset_row\] table. Based on the validation status, you can select and receive the assets. If there are any issues with the asset records, you must address those issues before you can receive the assets. For more details, see [Import and receive assets in bulk at your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/EHeRxHj0oFn2I8iGv~rUcA "Receive multiple hardware and consumable assets at your stockroom by importing the asset records using an Excel template in the Hardware Asset Workspace."). {#stockroom-receiving-ham__ul_drm_c14_lfc} When any asset is received at the stockroom, the following changes happen: * The State of the asset changes from In transit to In stock. * The stockroom field on the asset form is automatically updated. * The receive tasks in the source workflows associated with the asset that you received are automatically closed. {#stockroom-receiving-ham__ul_vl2_pts_lfc}