---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure HAM success goals

# Configure HAM success goals {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.

A success goal defines a measurable outcome your organization wants to achieve, such as increasing normalization coverage or reducing unmanaged assets. Success activities are the specific steps that contribute to achieving a goal.
Success categories group related goals for reporting and workspace display.
{#suc-goal-act-hw__table_tlx_mkx_fjc__entry__3}

| Step | Task | Purpose |
|-|-|-|
| 1 | [Create a success goal](https://www.servicenow.com/docs/TKDDgiJAGzrNFftJ2pzV6w "Create a success goal to track the success of the Hardware Asset Management application in your instance.") | Defines a measurable HAM maturity target for your organization. |
| 2 | [Create success activities](https://www.servicenow.com/docs/zuc~LY5xcbsg0NlwlvSUbw "Create success activities to track the success of your created goals.") | Defines a specific step that contributes to achieving a success goal |
| 3 | [Create a success goal category](https://www.servicenow.com/docs/vy0DiZyBJv6cqFHwgeHS5w "Create a success goal category to associate it with the Hardware Asset Management success goal.") | Groups related success goals for reporting and workspace display |
[Table 1. Configuration details]

{#suc-goal-act-hw__table_tlx_mkx_fjc}

For more details, see [Success portal view in Hardware Asset Workspace](https://www.servicenow.com/docs/Fb9w72Z7IUHvVDtb9qATSQ "Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.") and [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/lx6YzUMOhvM3V4ARW4Xp9g "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed.").
* **[Create a success goal for Hardware Asset Management](https://www.servicenow.com/docs/TKDDgiJAGzrNFftJ2pzV6w)**   
  Create a success goal to track the success of the Hardware Asset Management application in your instance.
* **[Create success activities for HAM success goals](https://www.servicenow.com/docs/zuc~LY5xcbsg0NlwlvSUbw)**   
  Create success activities to track the success of your created goals.
* **[Create a success goal category for hardware assets](https://www.servicenow.com/docs/vy0DiZyBJv6cqFHwgeHS5w)**   
  Create a success goal category to associate it with the Hardware Asset Management success goal.