---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Track a hardware asset shipment

# Track a hardware asset shipment {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.

## Before you begin

Role required: inventory_user (read) or inventory_admin.

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Shipments.
3. Select a shipment record that you want to track.
4. Select Track now.

## Result

The following fields on the Shipment details form show the tracking details received from the carrier:

* Carrier status
* Carrier pick-up date
* Carrier delivered date
{#track-hardware-asset-shipments__ul_lgf_shv_wxb}
**Related concepts**   

* [Stale shipments](https://www.servicenow.com/docs/0EgkxhDlsoE31rRlOIBzlw "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [View the carrier integration profile details](https://www.servicenow.com/docs/ENiN_5r1k8PZdcN5qpQ~Aw "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")

*[\>]: and then