---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Track a hardware asset shipment

# Track a hardware asset shipment {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.

## Before you begin

Role required: inventory_user (read) or inventory_admin.

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Shipments.
3. Select a shipment record that you want to track.
4. Select Track now.

## Result

The following fields on the Shipment details form show the tracking details received from the carrier:

* Carrier status
* Carrier pick-up date
* Carrier delivered date
{#track-hardware-asset-shipments__ul_lgf_shv_wxb}
**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://www.servicenow.com/docs/K6nYh5vn786ZG4ipQXjXYA "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")
* [Stale shipments](https://www.servicenow.com/docs/UUCq3QIkuDK7i0GecJZh6A "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [Connect your ServiceNow instance with a shipping carrier application](https://www.servicenow.com/docs/6nmdAOqY5EPCeshfdXv9lQ "Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.")
* [Remove a shipping carrier from an integration profile](https://www.servicenow.com/docs/Ok3L9hVMEYq_9~l7~Dpe7g "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [Create a carrier integration profile](https://www.servicenow.com/docs/lTuHyKUdwQ1gIvFArQ0alw "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View the carrier integration profile details](https://www.servicenow.com/docs/xLcaF01vLkywRqwwNsmJKg "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://www.servicenow.com/docs/u~h4nkCdH8fQ7t_Qpu2wWg "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [Create a shipping carrier record](https://www.servicenow.com/docs/IgIBdPKIH9jV4iQdlv3juQ "Create a shipping carrier record used to associate the carrier with an integration profile.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/cKjUMFc9Slw6Xej0RzBAdQ "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")

*[\>]: and then