---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Track shipments using the integration framework

# Track shipments using the integration framework {#ariaid-title1}

Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.
* **[View the carrier integration profile details](https://www.servicenow.com/docs/ENiN_5r1k8PZdcN5qpQ~Aw)**   
  View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.
* **[View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg)**   
  View all hardware asset shipment details in a single place in the Hardware Asset Workspace.
* **[Stale shipments](https://www.servicenow.com/docs/0EgkxhDlsoE31rRlOIBzlw)**   
  Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.
* **[Track a hardware asset shipment](https://www.servicenow.com/docs/3jEknwSjjiDDoezqypIBtA)**   
  Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.

**Related concepts**   

* [Fulfilling hardware asset requests](https://www.servicenow.com/docs/Ip4gZTFMq1eHGlAtooxvyg "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.")
* [Manage RMA requests](https://www.servicenow.com/docs/vqdJKETSsGMBk1sxIqm1Ig "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Manage loaner assets](https://www.servicenow.com/docs/qKdpe~tI29wHRaztG9Ci7Q "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")  
**Related tasks**   

* [Use Advanced Shipment Notification](https://www.servicenow.com/docs/oEWz9PRT4EjqACKg0KzEyw "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://www.servicenow.com/docs/yNf0Wa_3zszi_ljvI7mr1A "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. The Hardware Stock Order flow tracks your order through approval, sourcing, and receiving.")