---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View hardware asset shipment details

# View hardware asset shipment details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
View all hardware asset shipment details in a single place in the Hardware Asset Workspace.

## Before you begin

Role required: inventory_user (read) or inventory_admin

## About this task

The Shipment list shows all the shipment records initiated by the shipment tasks of various flows. For details, see [Task closures that create shipment records](https://www.servicenow.com/docs/64vYJg0FesIdiHEP3F7KAg "A shipment record is created automatically when any shipment task is closed. You can track a shipment easily by specifying a tracking number and shipping carrier on the shipment task.").

A shipment record is created automatically whenever a shipment task of a flow or process is closed.  
Note:  
The Shipment \[sn_itam_common_shipment\] table also has the Currency, Delivery services cost, and Parcel weight fields. However, these fields aren't shown on the Shipment form.

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Shipments.
3. Select a shipment record to view the shipment details.  
   {#view-hardware-asset-shipments__table_l4v_cqf_4xb__entry__2}

   | Field | Description |
   |-|-|
   | Shipment number | Auto-generated and unique identifier for the shipment record. |
   | Tracking number | Unique carrier tracking number for the shipment. Multiple orders or line items can have the same tracking number when they belong to the same shipment. Also, multiple line items that belong to the same order can have different tracking numbers when they're part of different shipments. |
   | Stage | Stage of the shipment record. A shipment can be in one of the following stages: * Draft * On Order * Prepare * In Transit * Delivered * Canceled {#view-hardware-asset-shipments__ul_vy4_vqf_4xb} When a shipment has multiple orders, the Stage of the shipment record changes to Delivered when the shipment assets of an order are delivered. |
   | Shipped from | Location from where the assets are shipped. This field is populated with the corresponding field of the order that created this record. |
   | Shipped to | Location to which the assets are shipped. This field is populated with the corresponding field of the order that created this record. |
   | Shipped by | Name of the person who shipped the assets. This field is populated with the corresponding field of the order that created this record. |
   | Ship date | Date on which the assets are shipped. This field is populated with the corresponding field of the order that created this record. The date corresponds to the date on which the ship task of the source is closed. |
   | Receive date | Date on which the assets are received. This field is populated with the corresponding field of the order that is received first as part of the shipment. The date corresponds to the date on which the receive task of the source is closed. |
   | Received by | Name of the person to whom the assets are sent. This field is populated with the corresponding field of the order that is received first as part of the shipment. |
   | Carrier | Reference to the shipping carrier record. |
   | Carrier status | Status of the shipment. Note: This field is populated only when you integrate with your third-party carrier applications. |
   | Carrier pick-up date | Date on which the carrier picked up the assets. Note: This field is populated only when you integrate with your third-party carrier applications. |
   | Carrier delivered | Date on which the carrier delivered the assets. Note: This field is populated only when you integrate with your third-party carrier applications. |
   | Carrier link | Link provided by the carrier to track the shipment. |
   | Stale shipment | Option that indicates whether the shipment record is stale. This option is read-only. |
   [Table 1. Shipment Details form]

   {#view-hardware-asset-shipments__table_l4v_cqf_4xb}
**Related concepts**   

* [Stale shipments](https://www.servicenow.com/docs/0EgkxhDlsoE31rRlOIBzlw "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [View the carrier integration profile details](https://www.servicenow.com/docs/ENiN_5r1k8PZdcN5qpQ~Aw "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/3jEknwSjjiDDoezqypIBtA "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then