---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View the carrier integration profile details

# View the carrier integration profile
details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.

## Before you begin

Role required: admin, domain_admin, asset, inventory_admin, or sn_hamp.ham_system_admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Carrier integration profiles.  
   The third-party carrier application automatically inserts records into the Carrier integration profiles list. You can also create a carrier integration profile.
3. Select the carrier integration profile of your carrier.  
   {#view-integration-profiles__table_ejc_bcz_lxb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the integration profile. |
   | Connection details | Reference to the Connection and Credentials Aliases table that stores the credentials of the customer. Note: Your credentials must be updated in the Connection and Credentials Aliases table so that you're authenticated to connect to the carrier API. |
   | API | Name of the script that has the integration business logic. |
   | Job | Name of the scheduled job that invokes the carrier API to fetch the shipments details. This job is created by a job that runs daily, The ITAM: Process integration profiles and stale shipment job. |
   | Active | Option that indicates the status of the integration profile. Note: Only users with the admin or domain_admin role can deactivate the integration profile but they can't delete the integration profile. When an integration profile is deactivated, the associated job that invokes the carrier API is deactivated automatically. |
   [Table 1. Carrier Integration Profile Details form]

   {#view-integration-profiles__table_ejc_bcz_lxb}
**Related concepts**   

* [Stale shipments](https://www.servicenow.com/docs/0EgkxhDlsoE31rRlOIBzlw "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [View hardware asset shipment details](https://www.servicenow.com/docs/xN7LXyoQdSyrPnlCWdeekg "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/3jEknwSjjiDDoezqypIBtA "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then