--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # ServiceNow Otto for Hardware Asset Management (HAM) # ServiceNow Otto for Hardware Asset Management (HAM) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Hardware Asset Management (HAM) ServiceNow Otto for Hardware Asset Management (HAM) streamlines and automates hardware asset request and repair processes using agentic workflows. It integrates artificial intelligence (AI) capabilities to enhance productivity and decision-making in hardware asset management. Show full answer Show less ## AI Capabilities and Licensing Tiers * **Foundation:** Basic AI insights to support hardware asset management tasks. * **Advanced:** AI tools designed to boost productivity across relevant HAM use cases. * **Prime:** Autonomous AI operation with all AI assets, enabling custom AI creation. These tiers provide customers with options to match AI functionality to their operational needs. ## AI Availability and Limitations Not all AI models or features are available in all regions or environments. Restrictions apply for customers in specific data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted setups, and regulated markets. Customers should verify model availability regularly as it may change with new releases. The AI used in HAM is based on machine learning and may not always produce fully accurate or complete results. Customers are advised to rigorously test AI outputs, apply human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive areas such as healthcare, finance, legal, or security. ## Data Processing and Privacy Data from customer instances is transferred to centralized ServiceNow environments, potentially hosted in different regions or third-party cloud providers like Microsoft Azure. ServiceNow manages this data following strict internal policies to ensure compliance and security. Data collected includes user inputs, AI outputs, and edits, which ServiceNow uses to enhance AI models and technologies. Customers involved in legal matters should note that related information is also collected. Customers have the option to opt out of future data collection at any time through provided mechanisms in the Now Assist documentation. Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows. ## Get started with AI {#now-assist-ham__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-ham__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information on AI capabilities in HAM, see [AI in Hardware Asset Management](https://www.servicenow.com/docs/i7C_QWL8bQU~dl0NbCL__w "Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ham__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ham__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ham__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ham__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-ham__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ham__p_kv2_nfg_h1c} ## Data processing {#now-assist-ham__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ham__p_lv2_nfg_h1c} ## Data collection {#now-assist-ham__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).