--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # ServiceNow Otto for Hardware Asset Management (HAM) # ServiceNow Otto for Hardware Asset Management (HAM) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Hardware Asset Management (HAM) ServiceNow Otto for Hardware Asset Management (HAM) is designed to streamline and automate hardware asset request and repair processes using agentic workflows. These workflows are accessible and manageable via the AI Agent Studio, enabling more efficient hardware asset lifecycle management. Show full answer Show less The application integrates with the ServiceNow AI Platform, offering three AI licensing tiers to suit different organizational needs: * **Foundation:** Provides AI basics for delivering insights. * **Advanced:** Enhances productivity across relevant use cases. * **Prime:** Supports autonomous AI actions and custom AI asset creation. ## Key Features * Agentic workflows automate and manage hardware asset requests and repairs. * Integration with ServiceNow AI Platform to leverage AI capabilities tailored to customer needs. * Access to AI Agent Studio for workflow management. * Support for multiple AI licensing tiers, allowing scalability and customization. ## Important Considerations * Not all AI model providers or features are available for customers with in-country SKUs or in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted deployments. * AI capabilities and products vary by region and regulated markets, with some restrictions in place. Customers should verify availability in their region and environment. * The application uses AI and machine learning, which may not always produce fully accurate or appropriate outputs. Customers must test, evaluate, and apply human oversight to AI-generated results, especially in critical use cases. * Use of the application requires adherence to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection The application transfers data from customer instances to a centralized ServiceNow environment, potentially hosted on third-party cloud providers like Microsoft Azure, following ServiceNow's internal policies for data handling and compliance. ServiceNow collects inputs, outputs, and edits related to AI usage to improve its technologies. Customers have the option to opt out of future data collection at any time. ## What This Enables You to Do By adopting ServiceNow Otto for HAM, you can automate hardware asset workflows, improve request and repair processes, and leverage AI-driven insights to boost efficiency. However, you should plan for AI limitations, regional availability, and compliance considerations when deploying this solution. Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows. ## Get started with AI {#now-assist-ham__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-ham__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information on AI capabilities in HAM, see [AI in Hardware Asset Management](https://www.servicenow.com/docs/iephKKKTwC7ZV79HXz6dJg "Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace."). Note: ServiceNow Otto for HAM provides its capabilities through agentic workflows. You can access and manage these agentic workflows in the AI Agent Studio. Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ham__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ham__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ham__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ham__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-ham__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ham__p_kv2_nfg_h1c} ## Data processing {#now-assist-ham__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ham__p_lv2_nfg_h1c} ## Data collection {#now-assist-ham__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).