--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # ServiceNow Otto for Software Asset Management (SAM) # ServiceNow Otto for Software Asset Management (SAM) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Software Asset Management (SAM) ServiceNow Otto for Software Asset Management (SAM) integrates generative AI capabilities into your SAM workflows to reduce manual effort while improving compliance visibility and optimization insights. This application leverages the ServiceNow AI Platform to enhance productivity and decision-making in software asset management processes. Show full answer Show less ## AI Licensing Tiers The AI experience is available in three tiers to match your organizational needs: * **Foundation:** Provides basic AI insights. * **Advanced:** Boosts productivity across relevant use cases. * **Prime:** Enables autonomous AI actions and custom AI asset creation. These tiers allow you to select the level of AI integration best suited to your organization's SAM requirements. ## Availability and Restrictions Not all AI model providers and features are available in all regions or for all customers. Restrictions apply for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, and regulated markets. ServiceNow regularly updates availability, so monitoring release notes and knowledge base articles is essential for current information. ## AI Limitations and Responsible Use The AI capabilities are based on machine learning and may not always provide fully accurate or appropriate results. Customers are responsible for validating AI outputs, applying human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, legal, and security. Users must comply with ServiceNow's AI Acceptable Use Policy. ## Data Handling and Privacy Using this application involves transferring data from your ServiceNow instance to centralized ServiceNow environments and possibly third-party cloud providers like Microsoft Azure. Data processing follows ServiceNow's internal policies and compliance standards. Inputs, outputs, and edits are collected to improve AI models and products, with options available for customers to opt out of data collection as needed. ## Support and Troubleshooting Customers can access assistance through the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support channels to address questions and issues related to the application. Use the ServiceNow Otto for Software Asset Management (SAM) application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing compliance visibility and optimization insights. ## Get started with AI {#now-assist-sam__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-sam__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information on AI capabilities in Software Asset Management, see [AI in Software Asset Management](https://www.servicenow.com/docs/WOCMfvnW4ThqH3FjyAR~_g "ServiceNow Otto for Software Asset Management (SAM) uses AI to automate software asset management operations, improve compliance, and optimize license management."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-sam__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-sam__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-sam__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-sam__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-sam__cf-app-landing-get-help} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-sam__ul_oht_hgl_5yb} ## AI limitations {#now-assist-sam__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-sam__p_kv2_nfg_h1c} ## Data processing {#now-assist-sam__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-sam__p_lv2_nfg_h1c} ## Data collection {#now-assist-sam__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).