--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Software Asset Analytics dashboard # Software Asset Analytics dashboard {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Software Asset Analytics dashboard The Software Asset Analytics dashboard provides ServiceNow customers with visual insights into software license true-up costs, compliance status, and removal candidate trends. Integrated with Performance Analytics, this dashboard helps track software asset usage, compliance, and optimization opportunities. Access is available viaSoftware Asset \> Overview, with interactive charts and widgets that update regularly based on reconciliation results. Note that access depends on whether your instance has activated certain plugins, particularly the Software Asset Management Professional and Workspace plugins. Show full answer Show less ## Key Features * **Overview Tab:** Displays key metrics such as true-up cost, number of publishers and products out of compliance, potential savings from reclaiming unused licenses, software spend breakdown by publisher, and lifecycle heat maps for products nearing end-of-life. * **License Summary Tab:** Offers detailed compliance percentages, software spend not in use, expiring maintenance entitlements within 6 months, and week-over-week and month-over-month cost trends. It also shows potential savings from optimizing licenses for Microsoft Windows Server and Red Hat Enterprise Linux. * **Compliance Summary Tab:** Provides time-series compliance trend data including true-up costs, over-licensed amounts, and counts of publishers and products out of compliance or over-licensed. Users can drill down by publisher, product, or scorecard. * **Removal Summary Tab:** Tracks removal candidates with various justifications (low usage, restricted software, unlicensed, unallocated), highlighting those requiring attention or not updated recently. It also summarizes year-to-date actual savings from completed removals. * Interactive filtering by publisher and product is available to narrow displayed data, and charts can be saved as PNG or JPG files. ## Practical Use for ServiceNow Customers This dashboard empowers customers to: * Monitor and manage software license compliance effectively by identifying non-compliant publishers and products. * Track true-up costs and potential savings from reclaiming unused or over-licensed software. * Gain visibility into software spend distribution and lifecycle status to plan upgrades or retirements. * Identify and prioritize software removal candidates to optimize license usage and reduce costs. * Access detailed trend data to support ongoing license management and budgeting decisions. Ensuring the `glide.cms.enable.responsivegridlayout` system property is set to true is important for data to display correctly on the Overview dashboard. View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics. Note: The Software Asset Analytics dashboard is no longer available for new Brazil users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Brazil without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Brazil. * If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Brazil but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard. * If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Brazil, you won't be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu. {#c_SAMDashSAA__ul_jgq_3gl_rfc} The Software Asset Analytics dashboard tab is accessed by navigating to Software AssetOverview. Select an element within a report to see more information, or add and move widgets as needed. The Overview, License Summary, and Compliance Summary tabs are updated whenever a new reconciliation result is available. Results are updated daily for the Removal Summary tab. You can save charts in PNG or JPG formats. The graphs show important statistics about the software that is being tracked. In the Overview and Optimization, you can filter by publisher and product to narrow the results. Note: If you are not seeing data in the Overview dashboard, verify the glide.cms.enable.responsive_grid_layout system property is set to true. ## Overview tab {#c_SAMDashSAA__table_vgl_c3y_tz__entry__3} | Report | Source list | Description | |-|-|-| | True-up Cost | Product Results | Cost to be compliant based on the average prices in entitlements for the rights. | | Publishers out of Compliance | Product Results | Number of publishers that have at least one software model out of compliance. Select the report to view the results in the [Software license usage](https://www.servicenow.com/docs/ZUv0CL~hA7a~5P_dZGzHxQ "Review reconciliation results in a simplified workbench view."). | | Products out of Compliance | Product Results | Number of products that have at least one software model out of compliance. Select the report to view the results in the [Software license usage](https://www.servicenow.com/docs/ZUv0CL~hA7a~5P_dZGzHxQ "Review reconciliation results in a simplified workbench view."). | | Potential Savings | Product Results | Cost saved if removal candidates are reclaimed. | | True-up Cost Breakdown | Product Results | Cost to be compliant based on the average prices in entitlements for the rights by publisher. | | Software Spend Breakdown | License Metric Results | Total software cost of all entitlements not retired by publisher. | | End of Life Products | Product Lifecycle \[sam_sw_product_lifecycle\] | Heat map of software product lifecycles that are reaching their end of life cycle. Select to drill-down to the software installations. | [Table 1. Overview tab] {#c_SAMDashSAA__table_vgl_c3y_tz} ## License Summary {#c_SAMDashSAA__table_y3q_r3y_tz__entry__3} | Report | Source table | Description | |-|-|-| | Overall Product Compliance | Product Result \[samp_product_result\] | Total percent of compliant products. | | Percent Spend Not in Use | Product Result and License Metric Results \[samp_product_result\] and \[samp_license_metric_result\] | Percent of software spend that is not in use (over-licensed amount and potential savings). | | Expiring Maintenance Entitlements | Software Entitlement \[alm_license\] | End date of the total sum of all entitlements that are going to expire within 6 months. The total sum of entitlements includes: * Perpetual * Maintenance * Perpetual + Maintenance * Upgrade * SA * Perpetual +SA * Step-up {#c_SAMDashSAA__ul_brg_dpf_kjb} Select the report to view details about the specific entitlements that are going to expire. Note: Maintenance and SA entitlements are not displayed as the Perpetual entitlements associated with them are displayed. | | Software Spend | License Metric Results \[samp_license_metric_result\] | Total software cost of all entitlements that are not retired. | | Week over Week Cost Summary | Product Result and License Metric Results \[samp_product_result\] and \[samp_license_metric_result\] | True-up cost, potential savings, and over-licensed amount for a series of weeks. | | Month Over Month Software Spend | License Metric Results \[samp_license_metric_result\] | Total software spend in a series of months. | | Potential Savings by Optimizing Licenses | Potential Savings by Optimizing Licenses \[samp_license_optimization_summary\] | Potential cost savings for licenses on your physical hosts and clusters that are based on recommended license optimizations. Note: This report is available only for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL) licenses. Select the report to view details about the recommended license optimizations and associated cost savings for each host or cluster. License optimizations include the recommended license, recommended rights, and recommended spend. | | Overall Publisher Compliance | Product Result \[samp_product_result\] | Percentage of products that are compliant by publisher. | | Spend In Use by Publisher | Product Result and License Metric Results \[samp_product_result\] and \[samp_license_metric_result\] | Spend in use by publisher = \[\[Total spend\] --- \[Over-licensed amount\] --- \[Potential savings\]\] / Total spend. | | Software Spend by Publisher | License Metric Results \[samp_license_metric_result\] | Total software spend by publisher. | [Table 2. License Summary tab] {#c_SAMDashSAA__table_y3q_r3y_tz} ## Compliance Summary Compliance summary consists of time-series data using Performance Analytics to show the compliance trends over time. The source for compliance analysis data is the Product Result \[samp_product_result\] table. {#c_SAMDashSAA__table_fqp_4sh_zz__entry__2} | Report | Description | |-|-| | True-up Cost | Cost to be compliant based on the average prices for entitlements for the rights. | | Publishers out of compliance | Number of publishers that have at least one software model out of compliance. | | Products out of compliance | Number of products that have at least one software model out of compliance. | | Potential savings | Cost saved if removal candidates are reclaimed. | | Breakdowns | Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard. | | Records | Shows the detailed list of product results based on the widget selected. | [Table 3. Compliance trend: True-up Cost] {#c_SAMDashSAA__table_fqp_4sh_zz} {#c_SAMDashSAA__table_kt5_5sh_zz__entry__2} | Report | Description | |-|-| | Over-licensed amount | Cost of licenses owned but not being used. | | Publishers over-licensed | Number of publishers that have at least one software right not being used. | | Products over-licensed | Number of products that have at least one software right not being used. | | Breakdowns | Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard. | | Records | Shows the detailed list of product results based on the widget selected. | [Table 4. Compliance trend: Over-licensed amount] {#c_SAMDashSAA__table_kt5_5sh_zz} ## Removal Summary {#c_SAMDashSAA__section_fxc_kkc_fbb} The source for removal summary data is the Reclamation Candidate \[samp_sw_reclamation_candidate\] table. {#c_SAMDashSAA__table_ixc_kkc_fbb__entry__2} | Report | Description | |-|-| | Reclamation Candidates | Total number of active removal candidates with a low usage justification. Select the report to show the filtered list of records. | | Restricted Installs Being Removed | Total number of active removal candidates with a restricted software justification. Select the report to show the filtered list of records. | | Unlicensed Installs Being Removed | Total number of active removal candidates with an unlicensed justification. Select the report to show the filtered list of records. | | Unallocated Installs Being Removed | Total number of active removal candidates with an unallocated justification. Select the report to show the filtered list of records. | | Candidates Requiring Attention | Number of removal candidates in the attention required state. Select the report to show the filtered list of records. | | Candidates Not Updated in 30 Days | Number of removal candidates that have an updated date value older than 30 days. Select the report to show the filtered list of records. | | Actual Savings Year-to-date | Sum of potential savings in a given month of closed complete removal candidates. | | Removal Candidates Breakdown | Active removal candidates in various breakdowns (State, Publisher, Product, Justification, and Last Updated). | [Table 5. Removal Summary tab] {#c_SAMDashSAA__table_ixc_kkc_fbb} *[\>]: and then