--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # SAM data indicators # Indicators used in the CMDB success advisor for SAM dashboard {#ariaid-title1} Release version: Brazil Updated September 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Indicators enable viewing of high-level metrics that highlight data quality, completeness, and licensing compliance issues across software installs and their related configuration items (CIs). ## CMDB success advisor for SAM dashboard indicators {#cmdb-sa-sam-dashboard-indicators__section_sam_dashboard_indicators} Software installs{#cmdb-sa-sam-dashboard-indicators__software-installs} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table that are in the selected scope and associated with a normalized software product, grouped by discovery source. Installs by{#cmdb-sa-sam-dashboard-indicators__installs-by-product} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by a selectable dimension. Options include software publisher (default), normalized software product, the CI class of the CI hosting the install, or discovery source. Software installs by normalization status{#cmdb-sa-sam-dashboard-indicators__installs-by-norm-status} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by normalized software product and the CI class of the CI hosting the install. Installs are further grouped by the normalization status recorded on the associated Software Discovery Model. Software installs missing edition{#cmdb-sa-sam-dashboard-indicators__installs-missing-edition} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table where the associated Software Discovery Model doesn't have an edition value populated. Software installs missing version{#cmdb-sa-sam-dashboard-indicators__installs-missing-version} : Total number of software installs from the Software Install \[cmdb_sam_sw_install\] table where the associated Software Discovery Model doesn't have a version value populated. Server installs missing cloud license{#cmdb-sa-sam-dashboard-indicators__server-installs-missing-cloud-license} : Total number of software installs on CIs where a cloud provider is populated and a cloud license type isn't populated. The count is limited to a defined set of qualifying software products that require cloud license tracking. Installs by CI install status{#cmdb-sa-sam-dashboard-indicators__installs-by-ci-status} : Software installs from the Software Install \[cmdb_sam_sw_install\] table, grouped by the install status of the CI hosting the install. On instances where the CSDM Activation plugin (com.snc.cmdb.csdm.activation) is active, this card is named Installs by life cycle stages, and installs are grouped by life cycle stage instead. CIs missing environment{#cmdb-sa-sam-dashboard-indicators__ci-missing-environment} : Total number of CIs with a software install in the selected scope that don't have an environment value populated. CIs missing assigned to{#cmdb-sa-sam-dashboard-indicators__ci-missing-assigned-to} : Total number of CIs with a software install in the selected scope that aren't assigned to a specific user. Server CIs missing CPU attributes{#cmdb-sa-sam-dashboard-indicators__ci-missing-cpu-attributes} : Total number of CIs with a software install in the selected scope that are missing key CPU attributes needed for accurate license calculations. CIs not updated in the last 30 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-30} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 30 days. CIs not updated in the last 60 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-60} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 60 days. CIs not updated in the last 90 days{#cmdb-sa-sam-dashboard-indicators__ci-not-updated-90} : Total number of CIs with a software install in the selected scope that haven't been updated in the last 90 days. Duplicate CIs{#cmdb-sa-sam-dashboard-indicators__installs-duplicate-cis} : Total number of software installs on CIs identified as duplicates, where the CI has an active follow-on de-duplication task in the Reconcile Duplicate Task \[reconcile_duplicate_task\] table. Counts are limited to installs of selected software products. Virtual machines without host CI relationships{#cmdb-sa-sam-dashboard-indicators__virtual-cis-missing-host-rel} : Total number of software installs on Windows Server or Linux Server virtual CIs missing a Virtualized by::Virtualizes relationship to a host CI, scoped to selected SAM products. The check is limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure. Missing relationships can create gaps in licensing compliance tracking. Virtual CIs with incorrect host CI relationships{#cmdb-sa-sam-dashboard-indicators__incorrect-infra-relationships} : Total number of Virtualized by or Member of relationships for virtual server CIs, limited to VMware ESX Server and Microsoft Hyper-V virtual infrastructure. Relationship health analysis flags these relationships as incorrect or suggested for removal. On the KPI Details page, this indicator appears under the heading Incorrect infrastructure relationships. Virtual CIs on hosts with incorrect cluster relationships{#cmdb-sa-sam-dashboard-indicators__incorrect-cluster-relationships} : Total number of software installs, scoped to the selected SAM products, on virtual server CIs whose host server has a Member of relationship to a cluster CI. The relationship uses the wrong type for that valid child and parent class pair. Covers three virtualization technologies: VMware ESX Server, Microsoft Hyper-V, and Nutanix virtualization. A CMDB Advisor - SAM Daily Data Collection scheduled job populates this indicator. It doesn't depend on the CMDB Health Dashboard - Relationship Compliance Processor job used by other indicators in this section. Install status distribution matched{#cmdb-sa-sam-dashboard-indicators__ci-host-status-matched} : Virtual server software installs where the install status, or life cycle stage, of the virtual server CI matches that of its related host CI. Install status distribution mismatched{#cmdb-sa-sam-dashboard-indicators__ci-host-status-mismatched} : Virtual server software installs where the install status, or life cycle stage, of the virtual server CI doesn't match that of its related host CI. Note: Relationship-based indicators require the CMDB Health Dashboard - Relationship Compliance Processor scheduled job to have run. If the job is inactive, the dashboard displays a message indicating that relationship data is incomplete, with an option to run the job. Metrics in the Virtual CI relationships section may be incomplete as a result.