--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Engineering license management # Engineering license management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Engineering license management Engineering license management in ServiceNow enables organizations to monitor and manage engineering software licenses efficiently using integrations with OpenLM and Open iT. These tools connect to various license management servers (e.g., IBM LUM, Sentinel, Autodesk, Bentley Systems) to consolidate license usage data, helping eliminate audit risks, optimize license utilization, improve forecasting accuracy, and prevent license denials. Show full answer Show less Data collected from these integrations is transferred to your ServiceNow instance via the Software Asset Management Professional for Engineering Applications store app (snsampengapp), where it is normalized and reconciled for reporting and analytics. ## Key Features * **Integration with multiple license servers:** Supports a wide range of engineering license types and servers including Sentinel, Reprise, FlexLM, Autodesk, DSLS, and IBM LUM. * **Data collection and reporting:** Collects license usage, denials, user activity, and alerts to provide comprehensive dashboards and operational views within Software Asset Workspace. * **License types supported:** * **Concurrent licenses:** Manages shared licenses (floating, network, token) allowing multiple users to access software from networked environments with real-time availability tracking. * **Subscription licenses:** Supports identity-based named user subscriptions (e.g., Autodesk) for accurate usage tracking of cloud-based licenses. * **Resource consumption licenses:** Supports consumption-based license metrics such as client access licenses (CAL) for reconciliation, particularly for Bentley Systems licenses. * **Publisher-specific insights:** Provides license usage overviews for publishers such as Bentley Systems within the Software Asset Workspace. * **Guided setup:** Simplifies configuration of OpenLM and Open iT integrations through guided setup workflows. ## Benefits for ServiceNow Customers * **Optimize software spend:** Gain visibility into concurrent license consumption and identify over- or under-utilized licenses to reduce costs. * **Ensure compliance and audit readiness:** Consolidate license usage data to support audits and contract renewals confidently. * **Prevent productivity loss:** Monitor license denials proactively to minimize disruptions to engineering workflows. * **Accurate forecasting:** Use detailed license usage trends to improve future license requirement predictions. ## Next Steps * Request the **Software Asset Management Professional for Engineering Applications** app from the ServiceNow Store to access these capabilities. * Refer to the detailed setup and configuration guides available on the OpenLM Adapter Integration and Open iT LicenseAnalyzer pages in the ServiceNow Store to implement and customize these integrations. Monitor engineering licenses and usage through OpenLM and Open iT to eliminate audit risks, verify license optimization, reduce inaccurate forecasting, and prevent denials. These license management services support accurate forecasting for software in industries such as aerospace, oil and gas, and construction. Watch this short video for an introduction to engineering license management. Note: Request the Software Asset Management Professional for Engineering Applications store app (sn_samp_eng_app) to access the benefits of the Software Asset Management Professional for engineering applications. For more information, see [Request Software Asset Management](https://www.servicenow.com/docs/O6CA5ksf_OEUervVxNeDGg "The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins."). ## Engineering license management overview {#concurrent-licenses__section_pp5_5fy_h3c} OpenLM and Open iT are software license monitoring and management tools that integrate with a wide variety of license management servers such as IBM License Use Management (LUM), Sentinel Technologies, Autodesk, Inc., and Bentley Systems, Inc. OpenLM and Open iT connect with each license management server, consolidate the data, and transfer the data to your ServiceNow instance via the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) application. The OpenLM and Open iT integrations connect to license management servers to monitor thousands of engineering software licenses across publishers such as Sentinel, Reprise, FlexLM, Autodesk, DSLS, and IBM LUM. Both integrations are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). The following graphic illustrates how OpenLM and Open iT work with the ServiceNow instance. After you download the ServiceNow Store application and configure the application via Guided Setup, OpenLM and Open iT start data collection from all the license management servers that are connected to either of these. Data such as license usage, denials, user activity, and alerts are collected from the license management servers, and transferred to the ServiceNow instance. The data is normalized and reconciled to produce reports. You can see the total spend on engineering software, the most denied products, license usage over time, and other reports on the [Engineering License overview dashboard in workspace](https://www.servicenow.com/docs/xwfaC8Wy5zNK4B0PJkLtvA "Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard."). Additionally, you can view the lists of license management servers, discovered engineering licenses, daily peak concurrent usage, user denials, and other metrics on the [License operations view](https://www.servicenow.com/docs/Q17~nKfjwVc07f3bo~3F0A "Use the License operations view in Software Asset Workspace to manage software asset operations."). Important: For more details on the OpenLM setup and configuration, see the Supporting Links and Docs section of the [OpenLM Adapter Integration](https://store.servicenow.com/sn_appstore_store.do#!/store/application/9eb1cd69db66fb007c1c40ceaa9619bc/1.3.0?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=OpenLM&sl=sh) page in the ServiceNow Store. For more details on the Open iT setup and configuration, refer to the [Open iT LicenseAnalyzer](https://store.servicenow.com/sn_appstore_store.do#!/store/application/e127795897403110d365fca6f053af97/1.0.8) page in the ServiceNow Store. ## Analytics and reporting benefits {#concurrent-licenses__section_ohp_3zv_ljc} Data collected from OpenLM and Open iT integrations flows into the Software Asset Workspace. The Engineering License dashboard, available under the Software asset analytics view, helps you optimize software spend and support compliance activities. With this data, you can do the following: * Monitor concurrent license consumption to improve forecasting accuracy * Track and reduce software spend by optimizing license usage * Avoid productivity loss by monitoring license denials * Support audits and contract renewals with consolidated usage data {#concurrent-licenses__ul_lw3_jzv_ljc} ## Types of licenses supported for engineering applications {#concurrent-licenses__section_dxd_z4g_g3c} The Software Asset Management application supports various types of licenses for engineering applications. Concurrent licenses : A concurrent license enables multiple users to share access to software applications from any computer on a network or from a virtual machine. License management servers that are installed on the network manage the distribution of a pool of shared licenses. The types of concurrent licenses include floating, network, and token licenses.You can have multiple license management servers; one for each engineering application. The number of concurrent licenses in the shared pool determines the number of users who can use the software application at a given time. When you want to use an application, that application sends a request to the appropriate license management server to determine if a license is available. If a license is available, the application starts and the number of available licenses decreases by one. When the user exits the application, the license returns to the pool. Subscription licenses : A subscription license enables users to access software applications for a specified period. Each license is assigned to an individual user. The Software Asset Management application supports subscription licenses, such as the Autodesk named user subscription license, to ensure accurate usage tracking of engineering applications. The Autodesk named user subscription license uses identity-based user profiles accessing cloud-based licenses. Resource consumption : A resource consumption-based license metric supports client access license (CAL) reconciliation. This license metric represents a 1:1 ratio calculation between the Unit consumption column in the Resource Value \[samp_sw_resource_value\] table and the Licenses required column in the License Metric Results \[samp_license_metric_result\] table. The Software Asset Management application supports consumption-based licenses for license management servers such as Bentley Systems, Inc. For more information on license metrics and metric groups, see [Software license metrics](https://www.servicenow.com/docs/KauCMFVrkqCcYPhhfpTxYg "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations."). * **[Tables installed with engineering applications](https://www.servicenow.com/docs/rzw1cvoViUUAdT~z9j_DnQ)** Tables are installed with the Software Asset Management Professional for Engineering Applications store app (sn_samp_eng_app). * **[Publisher overview for Bentley Systems in the Software Asset Workspace](https://www.servicenow.com/docs/N~K16iVPPL009DFH0_1xiQ)** View license usage information for Bentley Systems and its software models in the publisher overview in the Software Asset Workspace.