---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure Content Service setup using AI

# Configure Content Service setup using AI {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AI conversational experience to opt in to the Software Asset Management
Content Service. The AI conversational experience walks you through the opt-in decision, the software asset data types that you share with ServiceNow, and the confirmation of your choices.

## Before you begin

* The Software Asset Management application must be installed on your ServiceNow instance. For details, see [Install Software Asset Management from the Product Hub](https://www.servicenow.com/docs/~1MXM5R_TZsYarbG87zzhg "Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console.").
* The ServiceNow Otto for Software Asset Management (SAM) application must be installed on your ServiceNow instance. For details, see [Install ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/zIkl17Rl3ndVIjqtWfTEMA "If you have the admin role, you can install the ServiceNow Otto for Software Asset Management (SAM) application. The ServiceNow Otto for Software Asset Management (SAM) application integrates generative AI capabilities into your daily workflow tasks.").
* The ServiceNow Otto panel must be enabled on your ServiceNow instance. For details, see [Enable the ServiceNow
  Otto panel (Next Experience UI)](https://www.servicenow.com/docs/access?context=now-assist-center-enable-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
* AI Search must be activated on your ServiceNow instance. For details, see the AI Search activation steps in [Install ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/zIkl17Rl3ndVIjqtWfTEMA "If you have the admin role, you can install the ServiceNow Otto for Software Asset Management (SAM) application. The ServiceNow Otto for Software Asset Management (SAM) application integrates generative AI capabilities into your daily workflow tasks.").
{#configure-content-service-otto__ul_wfm_vv3_hkc}

Role required: sam_admin and sn_ia_config.ia_user

## About this task

The Content Service setup item helps your organization share raw software installation data with ServiceNow®. In return, the Content Service supplies updates to the Normalization Library so that your instance receives improved normalization and content coverage.

## Procedure

1. Navigate to Manage PlatformSoftware Asset Management.
2. In the Configure your product section, select Configure.
3. Navigate to Software foundationsContent service setup.  
   The Content service setup page opens with the Otto automation available badge.
4. Select Configure with AI in the header of the Configuration Console.  
   ServiceNow Otto opens as a side panel and starts the Otto-guided flow for Content service setup.
5. Review the summary of the Software Asset Management Content Service in ServiceNow Otto and to opt in and select Yes.  
   ServiceNow Otto opts your company in to the Content Service and lists the default software asset data types.
6. Select one of the following options for the additional services.
   * Accept all: Opt in to all the additional services.
   * Skip: Skip all the additional services.
   * Select the individual service name to opt in that specific service.
   {#configure-content-service-otto__choices_additional_services}
7. When the AI assistant asks whether to mark the step as configured, select one of the following options:
   * Mark as configured: Mark the step as complete immediately.
   * Mark later: Mark the step as complete later and return to the Configuration Console to complete this action manually.

   {#configure-content-service-otto__choices_mark_configured}  
   The Configuration Summary page updates the setup status to reflect the completed item.
**Related concepts**   

* [Configure Software Asset Management using AI](https://www.servicenow.com/docs/EafQt1Ye9EAmSA7nw3eWwA "Use the AI conversational experience to configure Content service setup, groups, and users in the Configuration Console as a guided alternative to manual configuration.")

*[\>]: and then