Discovery models fields

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Discovery Models Fields

    The Discovery Models form provides essential information about software products discovered in your environment, helping you manage software assets effectively. Key fields capture details about the software, its normalization status, and other important attributes that impact software management processes.

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    Key Features

    • Display Name: Automatically generated name based on the discovered publisher, product, and version.
    • Normalization Status: Indicates the state of the normalization process with options such as Normalized and Manually Normalized, providing insights into data accuracy.
    • Publisher and Product: Fields to specify both normalized and discovered names, ensuring clarity in software identification.
    • Version Information: Captures both normalized and discovered versions to track software updates accurately.
    • Product Type: Categorizes software as Licensable, Not Licensable, or other types, aiding in compliance and licensing management.
    • Platform and Language: Specifies the platforms (Windows, macOS, UNIX) and languages available, ensuring compatibility with user needs.
    • Exclude from Content Service: Option to prevent specific software details from being shared with the Software Asset Management Content Service for custom products.

    Key Outcomes

    By utilizing the Discovery Models form, ServiceNow customers can maintain accurate records of software assets, streamline the normalization process, and ensure compliance with licensing requirements. This structured approach enhances visibility into software usage and supports better decision-making around software management and procurement.

    Discovery Models form and related list field descriptions.

    Discovery Models form

    Field Description
    Display name Name of the discovery model as it appears in record lists. This value is generated automatically using the discovered publisher, discovered product, and discovered version.
    Normalization status Status of the normalization process:
    • Normalized
    • Partially Normalized
    • Publisher Normalized
    • Match Not Found
    • Manually Normalized
    • New
    Note:
    If a normalization suggestion record exists, a caution icon is shown next to the Normalization status field.

    The caution icon opens the Normalization Suggestion record for the discovery model.
    Publisher Normalized publisher of the software.
    Product Normalized product name of the software.
    Version Normalized version of the software product.
    Discovered publisher Discovered publisher of the software.
    Discovered product Discovered name of the software.
    Discovered version Discovered version of the software.
    Additional Information
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Additional Information section

    Field Description
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Software Installation related list

    Field Description
    Display name Name of the software install as it appears in the record lists.
    Publisher Name of the publisher of the software.
    Version Version of the software.
    Installed on Name of the hardware the software is installed on.