---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Exclude software assets on CIs

# Exclude software assets on CIs {#ariaid-title1}

Release version: Brazil  
Updated October 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Exclude specific configuration items (CIs) from Software Asset Management when you don't need to track license compliance for them, such as third-party leased devices. This lets you scope compliance calculations to only the CIs you choose, and expand that scope later as
needed.

## Before you begin

Role required: sam_admin

## About this task

There may be cases where you don't want certain CIs included in software license compliance tracking. For example, some devices may be leased from a third party, so your organization isn't responsible for license compliance
on the software installed on them. Or, you may want to roll out Software Asset Management gradually, starting with devices at a specific location, such as the New York office, before expanding to other locations.

To handle these cases, specify CIs to exclude in the Software Asset Management application. After you exclude, the system leaves out any software installed on those CIs when calculating license compliance.

## Procedure

1. In the Hardware \[cmdb_ci_hardware\] table, add a true or false (Boolean) column to exclude a CI from SAM.  
   For example, Exclude from SAM \[u_exclude_from_sam\].
2. Set the value of the Exclude from SAM column to true for devices for which you don't need to manage installed software in the application.  
   Note:  
   The default value of the Exclude from SAM column is false. By default, the system manages installed software on all devices.
3. Navigate to Software AssetAdministrationProperties.
4. Enter the column name, <kbd class="ph userinput">u_exclude_from_sam</kbd>, in the field next to the property Enter the name of the true/false field added to cmdb_ci_hardware table to exclude software installed on selected devices from Software Asset Management.  
   After the scheduled job SAM --- Adjust Installs for excluded CIs runs, the system excludes software installed on devices with the Exclude from SAM column set to true.
5. Set the value of the Exclude from SAM column for the device to false.  
   After the scheduled job SAM --- Adjust Installs for excluded CIs runs, the system starts managing software installs on these devices.
6. Complete the following steps to start managing software installs on all previously excluded devices.
   1. Navigate to Software AssetAdministrationProperties.
   2. Delete the column name \[u_exclude_from_sam\] from the Enter the name of the true/false field added to cmdb_ci_hardware table to exclude software installed on selected devices from Software Asset Management property.
   3. Select Save.  
      After the scheduled job SAM --- Adjust Installs for excluded CIs runs, the system starts managing the software installed on all previously excluded devices.
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