Generative AI skills in ServiceNow Otto for Software Asset Management (SAM)

ServiceNow Otto for Software Asset Management (SAM) includes generative AI capabilities that help ServiceNow Otto for SAM managers streamline daily workflows, gain real-time insights, and automate repetitive tasks throughout the software asset lifecycle.

ServiceNow Otto for Software Asset Management (SAM) generative AI skills help ServiceNow Otto for SAM managers to achieve the following:

• Generate actionable recommendations to improve software license compliance and reduce licensing spend.
• Automate insights and summaries to eliminate manual analysis, and extract meta data from a uploaded document.
• Cut time spent on routine administrative and error-resolution tasks, resulting in faster decision-making without manual work on repetitive activities.

The following table describes the key generative AI skills available in Now Assist for SAM:

Table 1. ServiceNow Otto for Software Asset Management (SAM) generative AI skills

Generative AI skill name	Description
Publisher compliance summarization	Generates a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization.
Product compliance summarization	Generates a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues.
Recommended actions	Generates recommended actions to manage software license compliance and optimize licensing spend.
Error log summarization	Generates error messages and detailed guidance to troubleshoot runtime job failures for SaaS integrations.
Error resolution recommendation
SaaS user resolution	Generates user resolution rules for accurate mapping of incoming SaaS subscription data to SAM users.
Contract entitlement data extraction	Creates entitlements by extracting information from software contracts where the contract model is a software license.
Resolve entitlement import errors by using ServiceNow Otto for Software Asset Management (SAM)	Streamline the entitlement import process by resolving import errors, for a faster import process and improved data accuracy.

The generative AI skills are available to the sam_user role and the sam_admin role only.

Custom role configurations for accessing generative AI skills are preserved. For example, if you added an alternative role such as the sam_admin role instead of the default sam_user role, the sam_admin role retains access, while the sam_user role loses access, based on the custom configuration.

The sam_user role includes the Otto Admin User (sn_nowassist_admin.user) role. The sam_user role has read-only access to the Otto Admin to view the generative AI skills.