Install ServiceNow Otto for Software Asset Management (SAM)

If you have the admin role, you can install the ServiceNow Otto for SAM application. The ServiceNow Otto for SAM application integrates generative AI capabilities into your daily workflow tasks.

Before you begin

Role required: admin

Procedure

1. Go to the ServiceNow Store.
2. In the search bar, enter ServiceNow Otto for Software Asset Management (SAM) and then select Search.
3. Select the ServiceNow Otto for Software Asset Management (SAM) widget and then select Get to make this application available for installation on your ServiceNow instance.
4. On your ServiceNow instance, navigate to All > System Definitions > Plugins.
5. Search for the ServiceNow Otto for Software Asset Management (SAM) application.
6. Select Install.

Result

The agentic workflow and the AI agents included in the ServiceNow Otto for SAM application are installed on your ServiceNow instance.

What to do next

1. Enable the ServiceNow Otto panel to access the AI agents. For details, see Activate the Now Assist panel standard chat.
2. Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.
   1. Navigate to All > AI Search > AI Search Status.
   2. Trigger the automatic AI Search activation process on your ServiceNow instance by selecting Request AI Search.
      Note:

      The activation process can take up to 24 hours.