Software model results license metric results fields

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  • Updated March 12, 2026
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    Summary of Software model results license metric results fields

    This documentation describes theLicense Metric Resultsform and its related lists within ServiceNow's Software Asset Management. The form provides detailed metrics and reconciliation outcomes for software license usage, helping you track license compliance, optimize license allocation, and manage software entitlements effectively.

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    You can access the License Metric Results form via the related list in your software model results. It supports scenarios where software models have multiple entitlements, such as both perpetual and subscription licenses, generating separate license metric results and license position reports accordingly.

    Key Fields and Their Practical Use

    • License metric: Identifies the license metric against which software licenses are counted during reconciliation, enabling precise license tracking.
    • Software model result: Links results to the associated software model.
    • Group and Subgroup: Indicates the organizational scope where reconciliation was run.
    • Rights owned, used, and available: Show the total active rights, how many are used (allocated or not), and how many remain unused for better license utilization visibility.
    • Over-licensed amount: Estimates the cost of unused rights, helping identify potential cost savings.
    • Right Allocations: Tracks allocations such as allocated in use, not allocated in use, allocated but not in use, and unallocated rights, providing insight into license distribution and waste.
    • Allocations needed: Indicates the number of allocations required for compliance, particularly for Per Named User and Per Named Device metrics.

    Related Lists and Their Significance

    • Rights Used By: Displays users or devices currently using rights and links to client access records if applicable, allowing granular understanding of license consumption.
    • Rights Needed By: Shows unlicensed users or devices requiring rights, including client access record details, facilitating remediation planning.
    • Licensed Installs: Lists software installations, including details like display name, publisher, version, discovery model, hardware, and assigned user/device, except for SAP license metrics.
    • Downgrades/Upgrades: Provides information on available software model upgrades or downgrades, rights used, and allocations, with automated remediation options for allocation adjustments.
    • SAP System Users: Available only for SAP named user license metrics, displaying user identifiers, names, email, user types, license types, and organizational subunits to manage SAP licensing effectively.
    • Licensed Subscriptions: Lists subscription users with identifiers, user names, emails, software models, subscription profiles, and types to manage subscription-based licenses.

    Remediation Options Automatically Generated

    When certain conditions are met, such as rights used without allocations or allocated rights not in use, the system automatically creates remediation options like:

    • Create Allocations
    • Remove Unallocated Installs
    • Remove Allocations

    These support proactive license compliance and optimization by addressing misallocated or unused licenses.

    Practical Benefits for ServiceNow Customers

    • Gain clear visibility into license usage, ownership, and availability for better compliance management.
    • Identify cost-saving opportunities by highlighting over-licensed rights and wasted allocations.
    • Leverage automated remediation workflows to maintain compliance and optimize license allocation efficiently.
    • Manage complex licensing scenarios involving multiple entitlements and subscription types.
    • Access detailed user and device-level data, including SAP and subscription license specifics, to support comprehensive asset management.

    Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.

    License Metric Results form

    Two license metric results are generated if a software model has two entitlements, one with a perpetual SA license type and the other with a subscription license type. One license metric result where active maintenance is true and the other where the active maintenance is false. In such a scenario, two license position reports are generated, one with active maintenance true and the other one with active maintenance false.

    Field Description
    License metric Name of the license metric that the software license is counted against when reconciliation runs.
    Software model result Software model result associated with the license metric results.
    Group Group on which reconciliation was run.
    Subgroup Subgroup on which reconcliation was run.
    Rights owned Sum of all active rights from entitlements that share a license metric.
    Rights used Sum of rights used during reconciliation (allocated + not allocated and installed).
    Rights available Sum of rights not used during reconciliation (rights owned — rights used).
    Over-licensed amount Estimated cost of unused rights.
    Right Allocations
    Allocated in use Rights that are allocated and are used to license installations.
    Not allocated in use

    Number of rights that are used to license installations, but not allocated.

    When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL.
    Allocated not in use

    Rights that are allocated but are not being used to license any installations.

    Note:
    Allocated not in use reflects rights that are wasted because the user or device for which these rights have been allocated do not have the software installed.

    When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement.
    Not allocated Number of rights that have not been allocated (rights owned — allocated regardless of whether installed or not).
    Allocations needed Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics.

    Rights Used By related list

    Field Description
    Used by User or device that is using the rights.
    Note:
    If your rights are associated with client access records, the Used by field displays the name of each client access record that is using those rights. Select a client access record name to view the corresponding breakdown of users or devices that are using the associated rights. See Add a software client access record in Software Asset Management Core UI for more information on client access records in the Software Asset Management classic application. See Create a software client access record in workspace for more information on client access records in the Software Asset Workspace.
    Rights used Sum of rights used during reconciliation (allocated + not allocated and installed).
    Allocated in use Rights that are allocated and are used to license installations.
    Not allocated in use

    Number of rights that are used to license installations, but not allocated.

    When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL.
    Allocated not in use

    Rights that are allocated but are not being used to license any installations.

    Note:
    Allocated not in use reflects rights that are wasted because the user or device for which these rights have been allocated do not have the software installed.

    When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement.
    Nontransferable rights Remaining rights from a core pack that cannot be used to license any additional devices. Nontransferable rights are available only for Microsoft Per Core and Microsoft Per Core with (CAL).
    Allocations needed Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics.

    Rights Needed By related list

    Field Description
    Rights needed by Unlicensed user or device that requires rights.
    Note:
    If rights are needed to cover unlicensed users or devices in an associated client access record, the Rights needed field displays the name of the client access record that requires those additional rights. Select the client access record name to view the corresponding breakdown of unlicensed users or devices that require rights. See Add a software client access record in Software Asset Management Core UI for more information on client access records in the Software Asset Management classic application. See Create a software client access record in workspace for more information on client access records in the Software Asset Workspace.
    Rights needed Number of rights that are required to cover the unlicensed user or device.

    Licensed Installs related list

    Note:
    This related list is not available for SAP license metrics.
    Field Description
    Display name Name of the software installation.
    Publisher Publisher of the software.
    Version Version of the software.
    Discovery model Software discovery model for the installed software.
    Installed on Hardware on which the software is installed.
    Assigned to User or device to which the software is assigned.

    Downgrades/Upgrades related list

    Note:
    This related list is not available for SAP license metrics.
    Field Description
    Software model Software model that is available for upgrade or downgrade.
    Rights used Sum of rights used during reconciliation (allocated + not allocated and installed).
    Allocated in use Rights that are allocated and are used to license installations.
    Not allocated in use

    Number of rights that are used to license installations, but not allocated.

    When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL.
    Allocated not in use

    Rights that are allocated but are not being used to license any installations.

    Note:
    Allocated not in use reflects rights that are wasted because the user or device for which these rights have been allocated do not have the software installed.

    When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement.
    Allocations needed Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics.

    SAP System Users related list

    Note:
    This related list is available only for SAP named user license metrics.
    Field Description
    Display name Identifier containing the SAP user ID and SAP client.
    User Full name of the SAP user.
    SAP user id Unique identifier for the SAP user.
    Email Email address of the SAP user.
    First name First name of the SAP user.
    Last name Last name of the SAP user.
    User type Type of SAP user.
    License type Named user type value assigned to the SAP user.
    Named user type Normalized named user type of the SAP user.
    Optimized named user type Optimized named user type of the SAP user.
    SAP client Organizational subunit to which the SAP user belongs.

    Licensed Subscriptions related list

    Field Description
    Display name Identifier containing the publisher and product of the software subscription.
    User Name of the subscription user.
    User principal name Email address of the subscription user.
    Software model Software model for the subscription software.
    Subscription profile Direct integration profile for the subscription software.
    Subscription type Type of subscription.