---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Revert Software Asset Management customizations

# Revert Software Asset Management customizations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After installing the Software Asset Management application for the first time, or upgrading from the Basic Software Asset Management, you need to revert customizations for all features work. The Revert Customizations module in the Software Asset Management application can revert customized files related to Software Asset Management back to the base configurations that were skipped during the installation or upgrade process.{#revert-sam-customizations__SAMinstallation}

## Before you begin

Role required: sam_admin

## About this task

The Revert Customizations module shows the Software Asset Skipped Files list. All customizations and configurations related to Software Asset Management can be
reverted to the base application version.  
To ensure feature functionality, you must revert customizations after:

* A new installation of the Software Asset Management Professional (com.snc.samp) plugin
* Upgrading from the Software Asset Management Foundation (com.snc.sams) plugin
{#revert-sam-customizations__ul_x3k_3jy_gfb}

You can also revert customizations using the System DiagnosticsUpgrade History navigation or using the Configuration Console for Software Asset Management. For more details about the Configuration Console for Software Asset Management, see [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/pQlzBs5wZxD5M5l56axrWw "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.").

## Procedure

1. Navigate to Software AssetAdministrationRevert Customizations to view the Software Asset Skipped Files list.
2. Select Revert to revert all files with a disposition of Skipped to the base application version.
3. Verify that the disposition of all skipped files is Reverted in the customization summary.  
   You can also verify the disposition of all skipped files in the Upgrade Details \[sys_upgrade_history_log\] table and the current OOB version in the Update Versions \[sys_update_version\] table.
**Related concepts**   

* [Configuration Console for Software Asset Management](https://www.servicenow.com/docs/pQlzBs5wZxD5M5l56axrWw "Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.")
* [Configuration Console overview](https://www.servicenow.com/docs/49i3r0dPEYWSO7cC2QXllw "The Configuration Console organizes configuration items, tracks setup progress, and offers shortcuts to reduce manual effort.")  
**Related tasks**   

* [Configure Software Asset Management using the Configuration Console](https://www.servicenow.com/docs/mGqWKJzdImqtk~MucSP8Hw "Configure Software Asset Management to manage software licenses, compliance, integrations, and team setup from Configuration Console.")

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