Supporting information for ServiceNow Otto for Software Asset Management (SAM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Software Asset Management (SAM) application.

    Supported versions

    ServiceNow Otto for SAM is supported starting with the Yokohama release.

    Languages supported

    The ServiceNow Otto for SAM application supports the following languages:
    • Arabic
    • Czech
    • German
    • Spanish
    • Finnish
    • French Canadian
    • French
    • Hebrew
    • Hungarian
    • Italian
    • Japanese
    • Korean
    • Norwegian
    • Dutch
    • Brazilian Portuguese
    • Polish
    • Portuguese
    • Russian
    • Swedish
    • Thai
    • Turkish
    • Chinese (Simplified)
    • Chinese (Traditional)

    Application information

    Activate the ServiceNow Otto for Software Asset Management (SAM) store app (sn_now_assist_sam) to use the Software Asset Management skills.

    This store app has the following dependencies:
    • Software Asset Management Professional (com.snc.samp)
    • Software Asset Workspace (sn_sam_workspace)
    • Now Assist for Platform (sn_genai_platform)
    • Now Assist AI Agents (sn_aia)
    • AI Agents for ITAM (sn_itam_aia)
    Activate the applications in the following order:
    • Software Asset Management Professional
    • Software Asset Workspace
    • Now Assist for Platform
    • ServiceNow Otto for Software Asset Management (SAM)