---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use agentic workflows

# Using agentic workflows in ServiceNow Otto for SAM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to help manage software asset request agentic workflow](https://www.servicenow.com/docs/EwU565MPDYm2eAmacQOQ2w)**   
  Use the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to evaluate software removal candidate agentic workflow](https://www.servicenow.com/docs/JQDc1txoub2TW7lZPs25cg)**   
  Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.
* **[ServiceNow Otto for Software Asset Management (SAM) AI agent collection to create software reclamation rule](https://www.servicenow.com/docs/e988ixFNiswEWbT9zkTdMQ)**   
  Use the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.