---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Validate your ILMT connection health

# Validate your ILMT connection health {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Validate the health of your ILMT connections to help improve the success of each
connection. Use the results to evaluate how you can resolve unsuccessful connections, such
as adjusting the connection response time or fixing errors related to invalid hardware
serial numbers.

## Before you begin

Role required: sam_admin

## Procedure

1. Navigate to AllSoftware AssetIntegration - ILMT/BigFix InventoryConnection Health.
2. Select Validate.  
   The Connection Healths list reloads with the latest status of each ILMT connection.
3. Verify the status of each connection using the Status field.  
   If the Status field is set to Failed, refer to the corresponding Information field for more details about why that connection has failed and what actions you can take to help it establish successfully.

   For example, if a connection has failed due to a timeout
   issue, the Information field indicates that the
   connection has timed out. The Information field also
   suggests a recommended timeout value to help prevent the connection from
   failing again.

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