---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View license report for the IT Asset Management application

# View license report for the IT Asset Management application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
IT Asset Management (ITAM) applications discover, monitor, and provision resources that are stored in the CMDB as configuration items (CIs). The ITAM licensing module combines this CI information with your organization's
purchased subscription data to show subscription usage by application. This helps you confirm that your subscription usage aligns with what your organization purchased, so you can avoid under-licensing or overspending.

## Before you begin

Role required: usage_admin, admin.

## About this task

The following interactions collect and aggregate the information used for licensing. As
a result, you can view statistics on how your organization uses purchased subscription
units.

1. The IT Asset Management applications count CIs and assign them to CI categories each day.
2. The IT Asset Management applications report CI counts by CI category to the licensing module each day. If features of the same application report the same CIs as their resources, the CI count is adjusted to remove the duplication.
3. The licensing module correlates the daily average CI counts for IT Asset Management applications with the licensing information from the customer contract to produce license statistics.
{#view-itam-license-sum__ol_tfz_1yz_qmb}

## Procedure

1. Navigate to AllITAM LicensingITAM License Report.
2. Select an application to view the subscription for a particular CI category.  

   You can view the following information on CI count and subscriptions purchased for
   each IT Asset Management application separately (a la carte).
   {#view-itam-license-sum__entry__2}

   | Metric | Description |
   |-|-|
   | Resource Category | CI categories for IT Asset Management applications. |
   | Resource Total Count | CI count organized by CI category, for each IT Asset Management application. |
   | Subscription Unit Ratio | Ratios show the subscription units to managed IT resources, in the form subscription units:resource. The Software Asset Management application has pre-defined values for End User Computing Devices (1:4), Servers (1:1), IaaS storage (1:3), PaaS resources (1:3), and SaaS subscription users (1:15). |
   | Total Subscription Units Consumed | Number of subscriptions consumed per CI category, for each IT Asset Management application. The licensing module calculates this number by applying the subscription ratio to the CI count for each application's CI category. |
   [ ]

   For licensing purposes, Software Asset Management counts only CIs with software installs that were discovered within the last 90 days or the last discovered date is empty

   CIs are also excluded if a custom column is added to the cmdb_ci_hardware table and
   that column is referenced in the Enter the name of the true/false field added to cmdb_ci_hardware table to exclude software installed on selected devices from Software Asset Management property.

   For more information about excluding CIs, see [Exclude software assets on CIs](https://www.servicenow.com/docs/IWRwilHUY58RbXT1ExxZGA "Exclude specific configuration items (CIs) from Software Asset Management when you don’t need to track license compliance for them, such as third-party leased devices. This lets you scope compliance calculations to only the CIs you choose, and expand that scope later as needed.").

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