Australia Asset Management

Release: australia
ft:locale: English
ft:publication_title: Australia Asset Management
ft:clusterId: itam
bundleId: itam
workflow: Technology

Asset Management
IT Asset Management
Software Asset Management
Explore
Software Asset Management overview
Software Asset Workspace
Software asset overview
License usage view
Publisher details
License usage publisher fields in workspace
License operations view
Software asset analytics view
SaaS overview dashboard in workspace
Discovered inventory dashboard
Normalization and content dashboard
Lifecycle management dashboard
Optimization and savings dashboard in workspace
Engineering License overview dashboard in workspace
Cloud simulator dashboard
Success portal view in Software Asset Workspace
Health check
Run a health check scan for Software Asset Management
Value builder
Create a Value builder task
Usage criteria for publisher packs
Success Guides
Microsoft 365 SaaS License Management success guide
Create a Microsoft 365 integration
Validate subscription, installation, and usage data
Import Microsoft 365 subscription entitlements
Reconcile for compliance
Identify savings opportunities
Microsoft 365 license optimization
IBM ILMT setup success guide
View all maturity items for Software Asset Management
Create success goals for Software Asset Management
Create success activities for Software Asset Management
Create a success goal category for software assets
Renewals calendar view
Overlapping usage view
Content lookup portal for Software Asset Management
Now Mobile app for Software Asset Management
Virtual Agent for software requests
Software Asset Management Content Service
Content updates for Software Asset Management
Software models and Software entitlements
Automatic creation of software models
Custom publisher part numbers (PPN)
Software Asset Management migration
Software model relationship to software installation
Software Component Model table
Software license metrics
Unlimited software licenses
Software discovery and normalization
Software discovery
Software normalization
Normalization suggestions for discovery models
Normalization of discovery models using machine learning
Duplicate software installations in the Software Asset Management application
Software Asset Management software suites
Software suites inference
Managing software suites
Suite inference rules for Adobe license metrics
Discovery models and software installations
File Signature Normalization
Product life cycles
Downgrade Rights
Allocating licenses to a user group
Software license maintenance
Microsoft Per Core licensing rules
Microsoft Per Core (with CAL) licensing rules
Software Asset Management health check
Reconciliation of licenses across global entities
Software reconciliation for compliance
Software reconciliation results
ELP report for grouping by consumption
Accurately reporting your software true-up cost
Software license compliance position
Determining compliance through Virtualization Adapter
Explanation of license rights post reconciliation
Software reclamation rules
Microsoft SCCM software usage
Software installation optimization and removal
Allocation management on Software Asset Management
Licensing support for Microsoft SQL Server enterprise on Server+ CAL
License usage analysis
Employee off-boarding process for asset reclamation
Windows Server cluster license optimization
Microsoft Server Infrastructure and License Consumption report
Bring your own license or subscription to the public cloud
Microsoft Windows and SQL Server infrastructure details reports
Core infrastructure suite (CIS) support for BYOL
Understanding your cluster infrastructure
Executive insights into KPIs using the Asset Management Executive dashboard
Cloud cost simulation
Software asset connections
Use Software Asset Management with Governance, Risk, and Compliance
Using Software Asset Management with Agent Client Collector
Use Software Asset Management and Application Portfolio Management to manage technology onboarding
Guided Experience for Lifecycle Reporting
Software Asset Management Guided Experiences
Use Software Asset Management with Contract Management Pro
Configure
Request Software Asset Management
Overwrite customizations for Software Asset Management migration
Configure SCCM for Software Asset Management
Use SAM Workspace
Create entitlements in workspace
Create maintenance entitlements in workspace
Create Microsoft SA entitlements
Import bulk entitlements in workspace
Install Software Asset Management Guided Experiences
Create entitlements using the guided walk-through
Create a software model in the Software Asset Workspace
Run software reconciliation in the workspace
Generate an Effective License Position (ELP) report
Create a software removal candidate in workspace
Reclaim software
Create a catalog request to reclaim assets
Close an asset reclamation request
Create and manage reports in workspace
View your cluster setup in 360 degrees
View calculations for your licenses in workspace
Create group allocations
Create device allocation
Copy user or device allocations
Create consumption rules
Link consumption rules to entitlements
Create a comprehensive lifecycle report using a guided experience
View discovered engineering licenses in workspace
View engineering license servers in workspace
Add custom software products in workspace
View custom software product suggestions in workspace
View license usage for your installations
Create averages for product life cycles in workspace
Use publisher add-on lifecycles in the Software Lifecycle Report
Manually override edition value in workspace
View normalization suggestions in the Software Asset Workspace
Manually normalize software discovery model
Revert normalization in the workspace
Create parent-child relationships between software products
View ECCN mappings
View or create software usage
View SAP engines in workspace
View SAP users in workspace
Create a custom named user type in workspace
Create custom SAP price lists in workspace
View SSO applications in workspace
View SSO groups in workspace
View SSO users in workspace
Create a software client access record in workspace
Create a resource value record
Create user subscriptions in the workspace
Create product workload mapping for CrowdStrike
View publisher part number (PPN) suggestions in workspace
Manage phase-wise Software Asset Management implementation
Set the domain-specific property to publish your software products
Publish a specific set of your software products
Remove published software products
Create product install conditions
Create or update an override license cost record
Create an unrecognized publisher integration mapping
Create an end of life (EOL) workflow request
Complete software EOL workflow request
Create demand to rationalize software applications
Create a demand requirement
Install Content library portal for Software Asset Management
Use manage contract repository agentic workflow
Configure the manage contract repository agentic workflow
Initiate metadata and obligation extraction
Review AI-extracted metadata and contract reminder date
Review AI-extracted obligations
Manage obligation tasks in the Software Asset Workspace
Create obligation record
Create an ad hoc obligation task in Software Asset Workspace
Use SAM Core UI
Create entitlements in Software Asset Management Core UI
Create maintenance entitlements in Software Asset Management classic
Create entitlements for Microsoft Software Assurance in Software Asset Management classic
Import bulk entitlements in Software Asset Management Core UI
Create software models in Software Asset Management Core UI
View normalization suggestions in Software Asset Management Core UI
View a software job result
Manually normalize a software discovery model in Software Asset Management classic
Manually override edition value in Software Asset Management classic
Discovered engineering licenses in Software Asset Management classic
Software license usage
Run software reconciliation in Software Asset Management classic
View software model results
Add a software removal candidate in Software Asset Management classic
Reconciliation and product results
Create averages for product life cycles in Software Asset Management Core UI
Add a software client access record in Software Asset Management Core UI
Add a custom software product in Software Asset Management Core UI
View PPN suggestions
Subscriptions for Software Asset Management
Managed IT Resource types
View license report for the IT Asset Management application
Supported software publisher licenses
Software Asset Management publisher pack for Adobe
Integrating with Adobe Cloud
Integrate Adobe Cloud using OAuth Server-to-Server credentials
Create a project and add APIs using OAuth
Create an Adobe Cloud integration profile using OAuth
Adobe subscription verification
Office 365 & Adobe Cloud dashboard in Software Asset Management classic
Publisher overview for Adobe Systems in the Software Asset Workspace
Software Asset Management publisher pack for Citrix
Create entitlements for Citrix
Software Publisher Analytics dashboard for Citrix in Software Asset Management classic
Publisher overview for Citrix Systems in the Software Asset Workspace
Software Asset Management publisher pack for IBM
Supported IBM license types
IBM PVU and RVU licenses
IBM user-based licenses
IBM virtual processor core (VPC) licenses
ILMT and BigFix Inventory integrations
Integrating using v2 APIs
Request the License Compliance
Transform maps for v2 APIs
View the peak usage of your IBM software products
View the peak usage of your IBM software products by device
View the devices that are running your IBM software products
Integrating using v1 APIs
Transform maps for v1 APIs
Setting up an integration using HTTPS
Create a connection to ILMT or BigFix Inventory
Validate your ILMT connection health
CVA integrations
Virtualization technologies and cloud platforms supported by ASP integrations
IBM licensing in VMware vSphere environments
IBM licensing in IBM LPAR infrastructures
IBM licensing in public cloud environments
Licensing for IBM Cloud Paks
Reconciliation for ASP integrations
Setting up an ASP integration
Request the IBM License Compliance for Software Asset Management application
License metrics added by the application
Request Anglepoint's IBM Licensing for Software Asset Management application
Upload the IBM software discovery catalog to your ServiceNow instance
Creating a connection for the Anglepoint integration
Create an API user for the Anglepoint integration
Configuring the API authentication method
Configure OAuth 2.0 authentication for the Anglepoint integration
Usage metrics for IBM software
Top IBM software using devices
View product classifications for your IBM components
Specify VMMs you are tracking licenses for
Deduplicating IBM software installations
Enable IBM reconciliation for specific domains
Verify the meta data for your IBM hosts
Software Publisher Analytics dashboard for IBM in Software Asset Management classic
Publisher overview for IBM in the Software Asset Workspace
Software Asset Management for Red Hat Enterprise Linux
Red Hat Enterprise Linux socket-pair based licensing
Red Hat Enterprise Linux core-based licensing
Red Hat Enterprise Linux entitlements
Publisher overview for Red Hat in the Software Asset Workspace
Software Asset Management publisher pack for Microsoft
Microsoft 365 integration
Supported Microsoft 365 license types
Integrating with Microsoft 365
Register a Microsoft Entra ID application
Service principal authentication for Power BI APIs
Configure updates on Microsoft 365 Admin Center
Create a Microsoft 365 integration profile
Microsoft 365 subscription information
Upload usage reports to your instance
Evaluating software usage activity for Microsoft 365 subscriptions
Evaluate Microsoft 365 compliance and optimization results
Update REST and OAuth endpoints for Microsoft Office 365 Government plans
Creating Microsoft 365 From SA and Add-on entitlements
Create Microsoft 365 From SA and Add-on entitlements in Software Asset Management classic
Create Microsoft 365 From SA and Add-on entitlements in the Software Asset Workspace
Creating reserve entitlements for Microsoft online services
Reserve entitlement in Software Asset Management classic
Create a reserve entitlement for Microsoft online services in the Software Asset Workspace
Automated license removal for Microsoft 365
SQL Server licensing in container deployments
Licensable Software Products Deployed on Containers report
Microsoft Server licensing on Hyper-V virtualization technology
SQL Server licensing in high availability configurations
Manage licenses for Visual Studio
Cost-based licensing optimization for Microsoft
Microsoft cost-based licensing optimization example
Licensing optimization report for Microsoft
Create preferred licensing assignments
Optimizing license consumption for SQL Server databases and components
Importing entitlements from an MLS
Import entitlements from MLS using Software Asset Management classic
Import entitlements from MLS using the Software Asset Workspace
Windows and SQL Server Infrastructure report
Microsoft dashboards in Software Asset Management classic
Publisher overview for Microsoft in the Software Asset Workspace
Supported Microsoft license types
Software Asset Management publisher pack for Oracle
Oracle licensing in partitioned environments
Oracle licensing in soft-partitioned environments
Oracle licensing in hard-partitioned environments
Oracle licensing in cloud environments
Oracle licensing in multitenant architectures
Oracle Multitenant option use cases
Oracle Database licensing for Standard Editions
Oracle Database options and management packs
Request Data Collection for Global Licensing and Advisory Services (GLAS) application
Feature mapping for Oracle Database options and management packs
Unreported Database Options Usage report
Oracle reconciliation
Set up domain-specific reconciliation properties for Oracle
Oracle Infrastructure report
Oracle DB Server Deployments per Agreement report
Software Publisher Analytics dashboard for Oracle in Software Asset Management classic
Publisher overview for Oracle in the Software Asset Workspace
Software Asset Management publisher pack for SAP
Tables installed with the SAP publisher pack
Set up SAP integration to establish a connection with SAP
Deploy the ABAP program for SAP
Create a WSDL for the SAP service
Create SAP users, roles, and authorizations
Select SAP clients to import data
Activate OData services and assign a system alias
Create a system user for OAuth
Configure an OAuth client in SAP
Configure roles for the OAuth user
Establish an SAP connection using basic authentication
Establish an SAP connection using OAuth 2.0
Create entitlements for SAP
Create software models for SAP
Create a custom SAP named user type
Map a role to a named user type
Create custom SAP price lists
Import custom SAP named user types
Import custom SAP price lists
SAP USMM-based optimization
User transaction activity for named user types
View active transaction codes for your SAP users
Self-declaring SAP engine license usage
Self declare engine license usage in Software Asset Management classic
Self-declare SAP engine license usage in the Software Asset Workspace
Software Publisher Analytics dashboard for SAP in Software Asset Management classic
Publisher overview for SAP in the Software Asset Workspace
Software Asset Management publisher pack for VMware
Software Publisher Analytics dashboard for VMware in Software Asset Management classic
Publisher overview for VMware, Inc. in the Software Asset Workspace
Engineering license management
Tables installed with engineering applications
Publisher overview for Bentley Systems in the Software Asset Workspace
SaaS License Management
Request SaaS License Management
Installed with SaaS License Management
SaaS License Management setup for large companies
SaaS Overview dashboard
Integrate with SaaS applications
Integrating with Adobe Workfront
Integrating with Aha!
Integrating with Asana
Integrating with Box
Integrating with Calendly
Integrating with Cisco Webex
Integrating with Confluence Cloud
Integrating with CrowdStrike
Integrating with Docusign
Integrate with Docusign at Organization level
Integrate with Docusign at Account level
Integrating with Dropbox
Integrating with Google Workspace
Integrating with GitHub
Integrate with GitHub Enterprise Cloud
Integrate with GitHub Enterprise Server
Integrating with GoTo
Integrating with Jira Software Cloud
Integrate with Jira Software Cloud using basic authentication
Integrate with Jira Software Cloud using OAuth 2.0
Integrating with Looker
Integrating with Microsoft Dynamics 365 and Power Apps
Integrating with Miro Enterprise
Integrating with monday.com
Integrating with PagerDuty
Integrating with Rally
Integrating with Roadmunk
Integrating with Salesforce CRM
Integrating with Salesforce Marketing Cloud
Integrate Salesforce Marketing Cloud using basic authentication
Integrate Salesforce Marketing Cloud using OAuth 2.0
Setting up an SFTP user account in Salesforce Marketing Cloud
Integrating with SAP Ariba
Integrating with SAP S/4HANA Cloud Public Edition
Integrating with SAP SuccessFactors
Integrating with Slack
Integrating with SmartRecruiters
Integrating with Smartsheet
Integrating with SurveyMonkey
Integrating with Tableau Cloud
Integrating with Trello
Integrating with Workday
Integrate with Workday using Basic Authentication
Integrate with Workday using OAuth 2.0
Integrating with Workplace from Facebook
Integrating with Zendesk
Integrating with Zoom
Integrate with SSO providers
Integrating with Microsoft Entra ID
Integrating with Okta
Playbook for SaaS integrations
Create a Salesforce CRM integration
SaaS License Connections
Create a custom spoke
Create a custom integration profile
Create a data stream action to get users
Create a subflow to get users
Create a data stream action to get user activity
Create a subflow to get user activity
Create an action to remove a user
Create a subflow to reclaim a user
Create a subflow to get license consumption
Publish a custom integration profile
Create a store app for a custom integration
Viewing your SaaS and SSO subscriptions
Viewing SSO subscription information
Create an SSO group software model mapping
Review a software reclamation rule
Reclaiming user subscriptions
Reclaim user subscriptions in Software Asset Management classic
Reclaim SurveyMonkey user subscriptions in Software Asset Management classic
Reclaim monday.com user subscriptions in Software Asset Management classic
Reclaim Roadmunk user subscriptions in Software Asset Management classic
Reclaim user subscriptions in the Software Asset Workspace
Reclaim SurveyMonkey user subscriptions
Reclaim monday.com user subscriptions
Reclaim Roadmunk user subscriptions
Create a child alias to set up multiple integration profiles
Create child alias to configure Cisco Webex integration profiles
Create child alias to configure Confluence Cloud integration profiles
Create child alias to configure Jira integration profiles
Associate a user with subscription records
Disconnect SSO apps
Delete an integration profile
Subscription identifiers for SaaS and SSO applications
Subscription exclusions for SaaS and SSO applications
Software Spend Detection
Request Software Spend Detection
Software Spend Detection Overview dashboard
Opt in to Content Service
Content Service for Software Spend Detection
Import financial transactions
Manually update transactions
Installed with Software Spend Detection
SAM Administration
Enable sharing information with Software Asset Management content service
Exclude software assets on CIs
Engineering license servers
Add a software pattern normalization rule
Add a software reclamation rule
Create a custom file rule to manually define file sets
Configure third-party discovery sources
Remove uninstalled software from the Software Installation table
Create a reclamation rule to import Microsoft SCCM usage data
Add a custom part number
Add a custom license metric
Custom license metric example script
Specify resource values for your custom license metrics
Refresh processor definitions
Migrate software installations
Revert Software Asset Management customizations
Manage Software Library
Platform Analytics Solution for Software Asset Management classic
Software Asset Analytics dashboard
Software Asset Management dashboard
Normalization and Content Service dashboard
Engineering License Overview dashboard
Reference
Components installed with Software Asset Management Professional
License agreement types
Software Asset Management properties
Microsoft SCCM software usage plugin
License calculation for SAP cloud use types
License usage breakdown for CrowdStrike products
Discovery models fields
Software installation fields
Normalization statuses
License metrics for Microsoft products
Licensing rules for BYOL and BYOS
Software model fields
Group allocations fields
Software model metric attributes
Subscription downgrade configuration condition
Software entitlement fields
Software model results license metric results fields
Software storage usage fields
Software subscription fields
Entitlement import error fields
Entitlement import error actions
Impact of different license types on software reconciliation
Publisher optimizations for SAP
Publisher optimizations for Red Hat
Publisher optimizations for Microsoft
Publisher optimizations for Adobe
Microsoft Core License Optimization Reports fields
Maturity item details
Maturity stages of your Software Asset Management program
SAM Success Goal Details
Sample payload for generic software install records
Sample payload for Oracle software install records
Sample payload for VMware software install records
Sample payload for Citrix software install records
Sample payload for BYOL
SAM Success Activity
SaaS detection report
Scheduled jobs for Microsoft 365
Scheduled jobs for Adobe
Reclamation rules for SaaS and SSO applications
Reclamation rules for Microsoft 365 integration
Reclamation rules for Adobe integration
Microsoft 365 Apps Usage Reports
Subscription downgrade configuration
Pricing model for Oracle Java SE Universal
Software EOL request fields
User device license consumption fields
User resolution rule fields
Domain separation and Software Asset Management
Domain separation and lifecycle reports
Quick start tests for Software Asset Management
Now Assist for Software Asset Management (SAM)
Explore
Supporting information for Now Assist for Software Asset Management (SAM)
Configure
Install
Skill inputs and triggers for Now Assist for Software Asset Management (SAM)
Use agentic workflows
Help manage software request workflow
Evaluate software removal candidates agentic workflow
Create software reclamation rule agentic workflow
Use generative AI skills
Generate publisher compliance summaries by using Now Assist for Software Asset Management (SAM)
Generate product compliance summaries by using Now Assist for SAM
Generate recommended actions for products by using Now Assist for SAM
Generate troubleshooting guidance for SaaS and SSO integrations by using Now Assist for SAM
Automate user resolution for SaaS license management using Now Assist for SAM
Extract entitlements from software contracts using Now Assist for SAM
Resolve entitlement import errors
Hardware Asset Management
Explore
AI in Hardware Asset Management
Supporting information
Agentic workflows
Generative AI skills
Hardware Asset Management subscription
Hardware Asset Management licensing
Licensing framework for HAM solutions
Hardware Asset Management license exclusion
Hardware Asset Workspace
Hardware asset overview
Asset analytics view
DaaS provider view
Inventory view
Asset estate view
Model management view
Content lookup portal
Procurement view
Contract management view
Success portal view
Asset operations view
Mobile app for Hardware Asset Management
ServiceNow Agent app
Now Mobile app
Asset Management Executive Dashboard
Analytics and Reporting Solutions for Hardware Asset Management
Asset and CI management
Use HAM advisor
Set up advisor
Manage HAM opt-in and opt-out categories
Get started with dashboard setup
Automatic dashboard setup
Edit model category selection
Monitor HAM data quality
Improve HAM data quality
Analyze data integrations
Review
Evaluate
Analyze CMDB settings
HAM data indicators
Product Instance feature in HAM
Asset life-cycle automation
Hardware Model Normalization
Hardware Asset Management flow customization
Return Merchandise Authorization
Integrating Zebra technology RFID system
Asset bundles
Asset reclamation
Asset donation
Pre-allocated assets
Pallet assets
Loaner assets
Advanced Shipment Notification (ASN)
Integration with Lenovo for asset warranty details
Zero Touch Refresh
Third-party carrier application
Asset Total Cost of Ownership
Manage onboarding of hardware products using Application Portfolio Management
Fix defective assets
Inventory picking
Asset put away
Zero Touch request flow
Asset Attestation
Receiving hardware and consumable assets at stockrooms
Asset performance reports
Approximated life cycle
Configure
Install Hardware Asset Management
Applying the CSDM guidelines to Hardware Asset Management
Configure Now Assist for HAM
Install
Use
Analyze hardware assets with generative AI
Work with hardware normalization
Opt-in to the Hardware Asset Management Content Service
Import and export content data
Create a hardware or consumable model
Copy a hardware model from the Content lookup portal
Normalize hardware and consumable models
Revert normalization of hardware and consumable models
Add a custom product
Add a custom hardware model
Manage asset bundles from your inventory
Manage your inventory through pallet assets
Create pallet assets
Add assets to a pallet
Remove assets from a pallet
Delete pallet assets
Using pallet assets for managing inventory
Manage loaner assets
Request a loaner asset
Prepare, deploy, and reclaim loaner assets
Donate assets to charity organizations
Create an Asset Donation Order
Approve or reject an Asset Donation Order
Process an Asset Donation Order
Add a charity organization for donating assets
Use Advanced Shipment Notification
Manage RMA requests
Submit an RMA request
Closing an RMA request
Create an inventory stock order request
Create a disposal order
Resale hardware assets
Bulk update asset resale values
Fulfilling hardware asset requests
Fulfill hardware asset requests by using an agentic workflow
Fulfill hardware asset requests manually
Audit hardware asset inventory
Create an audit record in the Hardware Asset Management application
Create an audit record using the ServiceNow Agent app
Single scan inventory audit
Multi scan inventory audit
Close an asset remediation task
Create an asset from the inventory audit screen
View audit results
View deprecated audit records
Request a Hardware Asset Refresh
Manage expiring lease contracts
Return your leased hardware asset
Buy out your leased hardware asset
Extend your lease contract
Reclaim hardware assets
Submit an asset reclamation request
Close an asset reclamation request
View RFID information of assets
Calculated lifecycle templates
Create Calculated lifecycle templates
Associate a hardware model
Create an internal lifecycle
Receive asset warranty details from Lenovo
Connect to the Lenovo Warranty API
Track Lenovo asset warranty details
Manage stockrooms
Create a stockroom
Delete a stockroom with assets
Delete a stockroom with no assets
Create a new stockroom type
View stockroom details
Associate a stockroom with service locations
Remove service locations
Exclude a stockroom from service locations
Link stockrooms into a distribution channel
Exclude a stockroom from distribution channels
Create a stock rule
Configure a stockroom for AI agent sourcing
Manage the receiving of assets at stockrooms
Receive a hardware asset at a stockroom
Receive inbound shipment asset
Import assets using a template
Manage stockrooms with inventory reports
Identify asset replacement options
Identify model supply and demand in a stockroom
Identify supply for open demands
Track shipments using the integration framework
Integration script include
Connect to a shipping carrier application
Remove a shipping carrier from an integration profile
Create a carrier integration profile
View the carrier integration profile details
Test the integration with the carrier API
Create a shipping carrier record
View hardware asset shipment details
Stale shipments
Continue to track delayed shipments
Track a hardware asset shipment
Track asset location using indoor maps
Assess performance of Hardware Asset Management
Create a success goal
Create HAM success activities
Create a success goal category
View HAM maturity items
Manage refresh of assets using Zero Touch Refresh
Service Exchange configuration
Trigger the assignment of a remote task
Activate the remote task definitions
Configure replacement models for a refresh model
Request a hardware asset refresh
Fulfill a Zero Touch Refresh Fulfillment Request
Process a Zero Touch Refresh request
Acknowledge receipt of an asset on a mobile device
Acknowledge receipt of an asset through the Core UI
Configure the Total Cost of Ownership of assets
Create a task rate card
Create a labor rate card
Create a TCO report
Create a TCO report source
Manage and monitor hardware asset performance
Configure settings to monitor asset KPIs
Opt in to hardware asset performance KPI tracking
Create an operational schedule for hardware assets
Map hardware assets to an operational schedule
Monitor hardware asset performance KPIs
View total time worked on a hardware asset
Manage Hardware Asset Management subscriptions
Opt-in or opt-out of HAM license resource categories
View the HAM license report
Exclude assets
Zero Touch request flow
Configure Service Exchange
Use Scratchpad feature
Manage Service Catalog items
Define flow for catalog items
Create variables for catalog item
Associate a catalog item with a remote record producer
View the variables of a remote record producer
Request a hardware asset through the Zero Touch request flow
Fulfill a provider task
Acknowledge received assets
Create a provider integration profile
Script Include for Scratchpad updates
View submitted hardware asset requests
Manage asset repair in stockrooms
Request repair of defective assets
Request asset repair from Service Catalog
Create repair orders in the Inventory view
Request repair using the Repair option
Repair order fulfillment in the Hardware Asset Workspace
Fulfill repair orders using an agentic workflow
Fulfill repair orders manually
View open repair orders for your stockroom
Troubleshoot assets requested for repair in the Hardware Asset Workspace
Complete the repair asset task in the Hardware Asset Workspace
Evaluate the repaired asset in the Hardware Asset Workspace
Bulk close asset repair tasks in the Hardware Asset Workspace
Cancel a repair order in the Hardware Asset Workspace
Cancel a repair order line in the Hardware Asset Workspace
Record time worked on asset repair tasks
Record repair task time automatically
Record repair task time manually
Pause a repair task
Pick assets in the Hardware Asset Workspace
Enable the asset pick tasks for a stockroom
Add aisles and spaces to a stockroom
View open asset pick tasks
Manage hardware asset tasks using the Mobile Agent application
Manage hardware asset repair tasks
View hardware asset repair tasks
Start work on a asset repair task
Record time spent on asset repair task
Pause a hardware asset repair task
Record time spent manually
Close a hardware asset repair task
Manage hardware asset pick tasks
Start work on asset pick task
Record time spent on asset pick task
Pause a hardware asset pick
Locate and pick assets
Manage asset put away using the ServiceNow Agent application
Put away assets
Manage asset put away for stockrooms
Enable the asset put away task
View open put away tasks
Create an Asset put away task
Close an Asset put away task
Audit assets using Asset Attestation
Playbook for asset attestation
Create an asset attestation or a schedule using the playbook
Resume work on an asset attestation
Create an asset attestation in the Inventory view
Create an asset attestation schedule
Create an attestation for a hardware asset
Confirming the assigned serialized hardware assets
Confirm the assigned assets using the Now Mobile app
Confirm the assigned assets on the Employee Center portal
Raise issue related to your asset on the Employee Center portal
View attestations for a serialized hardware asset
View open asset attestations
Cancel an asset attestation
Cancel an attestation schedule
View open remediation tasks
Complete the remediation task
Acknowledge receipt of assets on the Employee Center portal
Update associated Decision tables for HAM flows
Reference
Domain separation and Hardware Asset Management
Quick start tests for Hardware Asset Management
Hardware Asset Workspace roles
Stockroom types
Installed with Hardware Asset Management
Asset record fields
Consumable model fields
Asset audit fields
Audit results
Hardware model details
Model lifecycle form
Hardware disposal order stages
Components installed with Hardware Model Normalization
HAM Success Goal Details
HAM Success Activity
Maturity item details
Maturity stages of your Hardware Asset Management program
Task closures that create shipment records
Remote task definition inbound and outbound fields
Decision tables for Hardware Asset Management flows
Service Catalog variable form fields
Asset put away task fields
Read-only and client script modifiable fields
HAM integrations
Hardware Asset Management integration with Zero Touch Mobility
Now Assist for Hardware Asset Management (HAM)
Device as a Service
Configuring DaaS
Install Hardware Asset Management for DaaS
Managing inbound asset orders for DaaS assets
Create an inbound asset order
Create an inbound asset order line
Select an asset
Pick the selected asset
Prepare the picked asset
Ship the prepared asset
Receive the shipped asset
Managing RMA response orders for DaaS assets
Create an RMA response order
Create an RMA response order line
Assess the RMA asset
Schedule a visit to the customer site
Evaluate the RMA asset
Repair the RMA asset
Evaluate the repaired asset
Ship the asset to the DaaS provider
Receive asset
DaaS reference
Components installed with Hardware Asset Management for DaaS
Cloud Cost Management
Explore
Cloud Cost Management Infra Stack
Cloud Cost Management Workspace
Cloud Cost Management overview
Spend analytics
Budget view
Spend dashboard view
Operations view
Admin view
Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard
Discovering your cloud resources for use
Reservation or Saving plans
Rightsizing resources
Rightsizing analysis for AWS
AWS only – Rollback on failed Rightsizing attempts
Rightsizing analysis for Microsoft Azure
Rightsizing analysis for Google Cloud
Unused resources
Unused resources analysis for AWS
Unused resources analysis for Microsoft Azure
Unused resources analysis for Google Cloud
Business hours
Unassigned resources
Cloud budgets
Cloud service categories in Cloud Cost Management
Tags and tag categories
Configure
Install Cloud Cost Management
Install Cloud Cost Management Infra Stack
Upgrade Cloud Cost Management
Configure Cloud Cost Management for AWS
Configuring access to CI data on your account
Proxy server configuration for your Cloud Cost Management MID Server
Add an AWS service account
Create an AWS IAM user policy for Cloud Cost Management
Add an AWS GovCloud service account
Create AWS Gov accounts mapping
Set up access to AWS billing and usage data
Create AWS credentials
Create a record of AWS credentials in Cloud Cost Management
Enable cost allocation in AWS for Kubernetes cluster
Schedule and manage the Billing Download jobs
Add a CI class type for billing data accuracy
Cancel an AWS Billing download job
Processing AWS billing jobs with Assume role authentication
Schedule and manage the Cloud Cost Management jobs that download AWS price sheets
Cancel an AWS Price sheet download job in Cloud Cost Management
Configure Cloud Cost Management for Microsoft Azure
Configuring access to CI data on your Microsoft Azure account
Proxy server configuration for your Cloud Cost Management MID Server
Set up access to Microsoft Azure billing and usage data
Create a Microsoft Azure service principal
Add a Microsoft Azure government service account
Add a Microsoft Azure service account
Add the Enrollment Reader role to the Microsoft Azure service principal
Add the Billing Profile Reader role to the Azure service principal
Create a record of Microsoft Azure credentials in Cloud Cost Management
Create exports on the Azure portal
Schedule and manage Azure billing download jobs
Cancel an Azure Billing download job in Cloud Cost Management
Configure the chunk size of Microsoft Azure billing blob
Schedule and manage the Cloud Cost Management jobs that download Microsoft Azure price sheets
Cancel an Azure Price sheet download job in Cloud Cost Management
Configure Cloud Cost Management for Google Cloud
Configuring access to CI data on your Google Cloud account
Proxy server configuration for Cloud Cost Management MID Server
Add a Google Cloud service account
Setup roles for Google Cloud billing download
Set up access to Google Cloud billing and usage data
Create a Google Cloud billing account
Create Google API credentials
Enable cost allocation in Google Cloud for Kubernetes cluster
Schedule and manage the Billing Download jobs for Google Cloud
Add a CI class type for billing data accuracy
Cancel a Google Cloud Billing download job
Schedule and manage the Cloud Cost Management jobs that download Google Cloud price sheets
Cancel a GCP Price sheet download job in Cloud Cost Management
Use
Reduce resource cost with Reservation Plans
Resize resources with Rightsizing
Configure Rightsizing operations
Specify rate discounts for accurate pricing for Rightsizing recommendations
Define a metric threshold
Schedule resources to be rightsized
Move a resource to a different Rightsizing job
Exclude a resource from Rightsizing analysis
View or edit scheduled and completed Rightsizing jobs
Manage unused resources
Configure Unused resources operations
Schedule unused resources to be powered off or terminated
Move a resource to a different Unused resources job
Exclude a resource from Unused resources analysis
View or edit scheduled and completed Unused resources jobs
Improve resource usage with Business hours
Configure Business hours operations
Create Business hours schedule
Define or update a Business hours policy
Manage cloud budgets
Manage Cloud Cost Management subscriptions
Managed IT Resource types
View the license report for the Cloud Cost Management application
Assign service accounts to an insights_owner
Update or reassign insights_owner privileges
View the service accounts owned by an insights_owner
Exclude a resource from all Cloud Cost Management reports
Remove a resource from the Excluded Resources list
Create and update a tag category
Add or update a tag value for an AI Service tag category
Create or update a shared cost allocation policy
Set up or update preferred currency options
Choose preferred currency for cost and usage data
Compare MetricBase data with spend data
Reference
Domain separation and Cloud Cost Management
Cloud Cost Management roles
Components installed with Cloud Cost Management
System properties for Cloud Cost Management
Cloud service categories in Cloud Cost Management for Amazon AWS Cloud services
Cloud service categories in Cloud Cost Management for Microsoft Azure services
Cloud service categories in Cloud Cost Management for Google Cloud services
List of Budget policy creation fields
List of Shared cost allocation policy fields
List of default tag categories
List of default Cloud categories for AI services
Supported CI class types for Amazon AWS Cloud services
Supported CI class types for Microsoft Azure services
Supported CI class types for Google Cloud services
Asset Audit Response
Explore
AI in Asset Audit Response
Asset Governance Workspace
Asset governance overview
Audit Workspace
Configure
Install Asset Audit Response
Managing audit engagements
Requesting evidence
Fulfilling evidence requests
Fulfill evidence requests
Reference
Installed with Asset Audit Response
Domain separation and Asset Audit Response
ITAM content request
Create IT Asset Management content request
Enterprise Asset Management
Explore
Enterprise Asset Workspace
Enterprise asset overview
Asset analytics view
Inventory view
Enterprise asset estate view
Enterprise model management view
Procurement view
Contract and lease management view
Asset operations view
Work management view
Enterprise model normalization view
Admin center view
Configurable workspaces
Roles to class mapping for configurable workspaces
Enterprise Asset Management data model
Enterprise model and asset classes
Model categories
Model classification
Model types
Multi-component models and assets
Asset groups
Linear assets
AI in Enterprise Asset Management
Indoor maps
Mobile Agent application
Configure
Install Enterprise Asset Management
Install EAM Demo Data
Configure and activate agentic workflows
Manage tabs
Manage model categories
Create a source
Import classification codes
Create a classification code
Manage failure and resolution codes
Create a source
Import failure and resolution codes
Create a failure or resolution code
Create a site for asset groups
Manage linear asset types
Manage stockroom types
Configure roles to class access
Create a calibration category
Create a quality standard
Create a service frequency
Create a calibration attribute library
Configuring asset TCO
Configure task rate cards
Configure labor rate cards
Create expense lines for closed tasks
Configuring risk
Create values for risk likelihood
Create values for risk impact
Create values for risk scores
Configuring KPI monitoring settings
Opt in to track enterprise asset performance
Create an operational schedule
Map enterprise assets to an operational schedule
Configuring shipping
Create a shipping carrier
Script include for shipping carrier integrations
Integrate with a shipping carrier
View integration profiles for shipping carriers
Associate a shipping carrier with an integration profile
Remove a shipping carrier from an integration profile
Test the integration profile for a shipping carrier
Configure a knowledge article
Configure the Google Maps integration for linear assets
Opt-in to the Enterprise Asset Management Content Service
Configure Field Service Management settings for the Work management view
Managing enterprise models and assets
Create and manage enterprise models
Create a multi-component model
Create enterprise models
Create enterprise model components
Add a substitute model for an enterprise model
Add calibration attributes to an enterprise model
Clone calibration attributes to an enterprise model
Enterprise Asset Management normalization
View the enterprise model hierarchy in the Enterprise Asset Workspace
Manage enterprise model life cycles
Create Calculated model lifecycle templates in the Enterprise Asset Workspace
Auto-generate model lifecyle details using template
Create and manage enterprise assets
Create a multi-component asset
Create enterprise assets
Create linear assets
Create segments for linear assets
Associate a discrete asset to a linear asset
Find linear asset relationships
Create pallet assets in the Enterprise Asset Workspace
Add assets to a pallet in the Enterprise Asset Workspace
Remove assets from a pallet in the Enterprise Asset Workspace
Using pallet assets to manage your asset inventory in the Enterprise Asset Workspace
Update enterprise assets that have unknown enterprise models
Swap assets for parent multi-component asset
Select assets for user-assembled asset
Release assets from the parent asset
Create additional child assets
Create a TCO report in Enterprise Asset Workspace
Create a TCO report source in Enterprise Asset Workspace
Add calibration attributes to an enterprise asset
Clone a calibration attribute to an enterprise asset
Asset conditions
Create condition templates for condition attributes
Define condition attributes on enterprise models and assets
Create an asset group in Enterprise Asset Management
Create an asset subgroup in Enterprise Asset Management
Add assets to an asset group or subgroup
Create consumable assets in Enterprise Asset Workspace
Use consumable assets in Enterprise Asset Workspace
Dispose consumable assets in Enterprise Asset Workspace
Create an asset onboarding process
View an automatically created onboarding task
Track assets using indoor maps in the Enterprise Asset Workspace
Use Advanced Shipment Notification in Enterprise Asset Management
View and add enterprise asset shipments
Zebra MotionWorks RFID integration for Enterprise Asset Management
View the asset hierarchy in the Enterprise Asset Workspace
View the Asset task time summary report
Asset performance reports
Monitor enterprise asset performance with Asset KPIs report
Bulk import of your enterprise models and assets
Import enterprise models and assets in workspace
Create a multi-asset onboarding process
Managing enterprise asset move orders
Submitting an enterprise asset move order
Submit an enterprise asset move order through the Service Catalog
Submit a move order in the Asset operations view
Add enterprise assets to a move order
Remove enterprise assets from a move order
Completing an enterprise asset move order
Complete the Prepare task for a moving enterprise asset
Complete the local move for an enterprise asset
Complete the shipment for a moving enterprise asset
Onboarding multiple enterprise assets in the Enterprise Asset Workspace
Create an onboarding order for enterprise assets in the Enterprise Asset Workspace
Add details of the enterprise assets to an onboarding order
Normalizing enterprise models
Import and export content data for Enterprise Asset Management
Create custom enterprise model type
Create custom enterprise model library
Create custom enterprise product models
Revert normalization
Normalizing firmware for OT assets
Import and export content data for firmware
Create a custom UNSPC classification
Create a custom firmware product
Create a custom firmware version
View firmware models discovered on your Operational Technology (OT) assets
Create a custom CPE mapping for firmware
Create a firmware model
Normalize the firmware manually
Revert normalization of firmware models
Create knowledge articles for firmware models
Create lifecycle definitions for firmware models
Managing incidents in Enterprise Asset Management
Create an Enterprise Asset Management incident
Resolve and close an Enterprise Asset Management incident
Managing enterprise asset inventory and contracts
Create and manage enterprise asset inventory
Create stockroom for enterprise assets
Add a distribution channel to a stockroom in the Enterprise Asset Workspace
Associate a stockroom with service locations
View stockroom details in the Enterprise Asset Workspace
Create a stock rule for enterprise assets
Stockroom audit access by role
Audit enterprise asset inventory
Close an enterprise asset remediation task
Create a disposal order in the Enterprise Asset Workspace
Create a transfer order in Enterprise Asset Workspace
Create transfer order lines in Enterprise Asset Workspace
Complete transfer order line tasks
Request a loaner asset in Enterprise Asset Workspace
Prepare, deploy, and reclaim loaner assets
Return Merchandise Authorization (RMA)
Submit an RMA order
Closing an RMA order
Complete the Prepare task for an RMA order line
Complete on-site repair tasks
Complete off-site replacement or repair tasks
Managing recalled enterprise assets
Submit a recall order for your enterprise assets
Acknowledge enterprise assets in the recall order
Completing a recall order for your enterprise assets
Complete the Prepare task for a recalled enterprise asset
Complete the Notation task for a recalled enterprise asset
Repair a recalled asset on-site
Repair a recalled asset off-site
Receive replacement assets
Retire recalled assets
Close an enterprise asset reclamation request
Manage repair of defective assets in your stockroom in the Enterprise Asset Workspace
Request repair of defective enterprise assets
Request repair of enterprise assets using Service Catalog
Create a repair order in the Inventory view
Request a repair using the Repair option
Fulfilling repair orders in the Enterprise Asset Workspace
Fulfill repair orders using an agentic workflow
Fulfill repair orders manually
View open repair orders for your stockroom in the Enterprise Asset Workspace
Troubleshoot assets requested for repair in the Enterprise Asset Workspace
Complete the repair asset task in the Enterprise Asset Workspace
Evaluate the repaired asset in the Enterprise Asset Workspace
Bulk close asset repair tasks in the Enterprise Asset Workspace
Cancel a repair order in the Enterprise Asset Workspace
Cancel a repair order line in the Enterprise Asset Workspace
Record time worked on asset repair tasks in the Enterprise Asset Workspace
Record time worked on a repair task automatically in the Enterprise Asset Workspace
Record time worked on a repair task manually in the Enterprise Asset Workspace
Pause a repair task in the Enterprise Asset Workspace
Manage enterprise asset picking
Enable the Asset pick task for your stockroom in the Enterprise Asset Workspace
Add aisles and spaces to a stockroom in the Enterprise Asset Workspace
View the open enterprise asset pick tasks for your stockroom
Putting away enterprise assets
Enable the asset put away task for your stockroom in the Enterprise Asset Workspace
View open put away tasks for your stockroom in the Enterprise Asset Workspace
Create an Asset put away task in the Enterprise Asset Workspace
Close an Asset put away task in the Enterprise Asset Workspace
Manage the receiving of assets at stockrooms in the Enterprise Asset Workspace
Receive an enterprise asset at a stockroom in the Enterprise Asset Workspace
Receive assets from inbound shipments at stockroom
Import and receive assets in bulk at your stockroom in the Enterprise Asset Workspace
Manage stockrooms with inventory reports in the Enterprise Asset Workspace
Identify suitable replacement options for assets in the Enterprise Asset Workspace
Identify the supply and demand for models
Identify the supply for open demands
Create and manage contracts for enterprise assets
Create a contract for your leased enterprise assets
Managing expiring contracts for leased enterprise assets
Begin the lease-end process
Complete the Planning task
Return a leased enterprise asset
Buy out a leased enterprise asset
Extend the lease contract for an enterprise asset
Managing work orders for your enterprise assets
Create a work plan for your enterprise assets
Create a planned work schedule for your work plan
Create a maintenance plan for your enterprise assets
Create a maintenance schedule
Create a work order for an enterprise asset
Create a work order task for an Enterprise Asset Management work order
Create a checklist for an Enterprise Asset Management work order or work order task
Create a part requirement
Create a part requirement for a multi-component asset
Create dependencies for an Enterprise Asset Management work order task
Manage assets in a work order task
Shut down assets for maintenance
Start up assets after maintenance
Move enterprise assets to maintenance state
Managing work for your enterprise assets
Source parts for an Enterprise Asset Management work order or work order task
Close the Confirm asset task
Complete and close the Pick Up task for an enterprise asset
Complete and close a work order for an enterprise asset
Bulk closure of work order tasks
Remediate an unsuccessful enterprise asset calibration
Schedule condition evaluations
Perform condition evaluation in the Workspace
Review the asset condition results
Create a template for your Enterprise Asset Management work orders
Create a checklist template for your Enterprise Asset Management work orders
Delivering enterprise assets
Create a Drop off task for enterprise assets
Drop off enterprise assets at a stockroom
Verify assets received through Drop-off task
Record time worked on Drop off and Receive tasks
Record time worked manually
Pause a Drop off task or Receive task for enterprise assets
Perform condition evaluation from the Mobile Agent application
Asset work order plans
Create a work order plan template
Create a work order plan
Using Service Catalog for Enterprise Asset Management requests and flows
Fulfilling enterprise asset requests
Fulfill enterprise asset requests by using an agentic workflow
Fulfill enterprise asset requests manually
Request an enterprise asset refresh
Replace aged enterprise assets
Create an asset resale flow
Create a catalog request for onboarding multiple assets
Enterprise asset reclamation
Create a catalog request to reclaim enterprise assets
Managing enterprise assets and tasks using the Mobile Agent application
Create an enterprise asset in the Mobile Agent application
Look up enterprise assets using the Mobile Agent application
Manage enterprise asset inventory audit using the ServiceNow Agent app
Create an enterprise audit record using the ServiceNow Agent app
Single scan inventory audit
Multi scan inventory audit
Create an enterprise asset from the inventory audit screen
Verify and depart enterprise assets for disposal
Manage an Enterprise Asset Management task using the Mobile Agent application
View your tasks using the Mobile Agent application
Assign a group task to yourself using the Mobile Agent application
Start working on tasks using the Mobile Agent application
Record time worked on a task using the Mobile Agent application
Pause a task using the Mobile Agent application
Record time worked manually
Initiate a request to source parts for work order tasks
Close a Pick Up Asset task using the Mobile Agent application
Take action on an enterprise asset using the Mobile Agent application
Close a work order
Create a checklist for work order tasks
View knowledge articles about work order tasks
Add work notes to the work order tasks
Shutdown assets for maintenance
Start up assets after maintenance
Move enterprise assets to maintenance state
Manage enterprise asset repair tasks using the Mobile Agent application
Start working on a repair task
Record time worked on a repair task
Pause an enterprise asset repair task using the Mobile Agent application
Record time worked manually
Close an enterprise asset repair task using the Mobile Agent application
Manage enterprise asset pick tasks using the Mobile Agent application
Start working on an asset pick task
Record time worked on pick up tasks
Pause an enterprise asset pick task using the Mobile Agent application
Locate and pick enterprise assets
Manage enterprise asset put away using the ServiceNow Agent application
Put away enterprise assets using the ServiceNow Agent application
Manage Drop off tasks
Create a Drop off task
Verify assets received through Drop-off task
Procuring enterprise assets
Source requests from Enterprise Asset workspace
Enterprise Asset Management reference
Domain separation and Enterprise Asset Management
Components installed with Enterprise Asset Management
OT Asset Workspace roles
Asset fields for enterprise assets
Asset audit fields for enterprise assets
Audit results
Enterprise model categories and corresponding classes
Mandatory fields in the bulk import spreadsheets
Normalization status for enterprise models
Model fields for Enterprise Asset Management
Contract fields for Enterprise Asset Management
Maintenance plan fields for Enterprise Asset Management
Maintenance schedule fields for Enterprise Asset Management
Work plan fields for Enterprise Asset Management
Work plan schedule fields for Enterprise Asset Management
Expense line fields for Enterprise Asset Management
Fields inherited from a parent asset group to a sub group
Enterprise asset disposal order stages
Terminology for linear assets
Scheduled jobs and tables for firmware model normalization
Asset put away task fields
Industry-specific EAM solutions
Enterprise Asset Management for Healthcare
Install Enterprise Asset Management for healthcare
Installed with Enterprise Asset Management for Healthcare
OT Asset Management
OT Asset Management licensing
View the license report for the OT Asset Management application
Install OT Asset Management
Installed with OT Asset Management
OT Asset Workspace
Asset and CI sync for OT assets
Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
Install Enterprise Asset Management for DCNAM
Installed with Enterprise Asset Management for DCNAM
Critical Environment Asset Workspace
Enterprise Asset Management for DCNAM licensing
View your subscription consumption
Enterprise Asset Management for Providers
Install Enterprise Asset Management for Providers
Installed with Enterprise Asset Management for Providers
Managing RMA response orders for defective DaaS assets
Create an RMA response order
Create an RMA response order line
Completing an RMA response order
Complete the RMA assessment task
Complete the Schedule task
Complete the Evaluate RMA asset task
Complete the Repair asset task
Complete the Evaluate asset task
Complete the Ship task
Complete the Receive asset task
Managing inbound asset orders for requested DaaS assets
Create an inbound asset order
Create an inbound asset order line
Completing an inbound asset order
Complete the Asset selection task
Complete the Asset pick task
Complete the Asset prepare task
Complete the Asset ship task
Complete the Receive task
Expanded Model and Asset Classes
Install Expanded Model and Asset Classes
Verify successful installation
Create interoperability mappings
Common applications
Base Asset Management
Explore
Hardware asset overview
Inventory view
Asset estate view
Model management view
Contract management view
Example Asset Management process
Use
Work with Asset and CI
Create assets
Retire assets
Delete assets
Map asset and CI fields
Map asset state and CI install status
Map asset state and CI hardware status
Manage various assets through asset classes
Create an asset class
Create license assets
Set asset states and substates
Add depreciation to an asset
Create fixed assets
Consumables life cycle
View consumable assets
Create consumable assets
Consume consumable assets
Return consumable assets to stockrooms
Dispose of consumable assets
Stockrooms
Stock rules
Manage pre-allocated assets
Create pre-allocated assets
Allocate a pre-allocated asset
Split a pre-allocated asset
Manage transfer order
Transfer order flow
Transfer order tasks
Create a transfer order
Create transfer order line
Close transfer order line task
Perform bulk updates for transfer order lines
Delete a transfer order
Delete a transfer order line
Return items received in a transfer order
Customize transfer order line tasks
Create a customized template task
Create a template subtask
Transfer order line asset tracking
Transfer order line asset tracking of non-consumables
Transfer order line asset tracking consumables
Use Organization Management
Reference
Domain separation and Asset Management
Quick start test for Asset Management
Installed with Asset Management
Installed with Model Management
Transfer order line fields
Summary of transfer order line tasks
Read-only and client script modifiable fields
Contract Management
Use the Asset Contract Overview module
Components installed with Contract Management
Tables installed with Contract Management
User roles installed with Contract Management
Script includes installed with Contract Management
Client scripts installed with Contract Management
Business rules installed with Contract Management
Contract renewal workflow
Create a contract renewal request
Renew multiple child contracts
Supply contract renewal information
Add or remove assets for a contract renewal
Add or remove entitlements for a contract renewal
Update terms and conditions
Add rate cards to the new contract
Review contract renewal details
Approve or reject a contract renewal request
Receive a purchase order for contract assets
Results of canceling a contract renewal process
Contract approval flow
Contract Management use
Contract life cycle
Contracts
Create a contract
Create a software maintenance contract example
Add an asset to a contract
Add a user to a contract
Add a configuration item to a contract
Add a document to a contract
Adjust a contract
Renew a contract
Cancel a contract
Verify contract administrator assignment for notification
Send the contract for approval
Approve or reject a contract
View approval history on contracts
Terms and conditions
Create a terms and conditions record
Add terms and conditions to a contract
Build a terms and conditions document within a contract
Create a contract rate card
Contract Rate Card form
Create a new expense line
Generating expense lines based on assets or users
Add a user or asset to a contract
Create a rate card and assign a user or asset
Configure rate card expense generation
View contract expense lines
Monitor a contract
Run a contract report
Condition check definitions
Define a condition check
Domain separation and Contract Management
Procurement
Procurement roles
Procurement workflows
Use the Procurement Overview module
Activate Procurement
Components installed with Procurement
Business rules installed with Procurement
Client scripts installed with Procurement
Script includes installed with Procurement
Tables installed with Procurement
User roles installed with Procurement
Sourcing items in a service catalog request
Create a purchase order from a request
Create a transfer order from a request
Source requests from local stockrooms
Add an assignment from a request
Procurement purchase order management for assets
Track a request from the service catalog
Cancel a request from the service catalog
View and edit a catalog task
Create a purchase order
Create a purchase order line item
Purchase order status
Purchase order expected delivery date
Cancel a purchase order
Cancel a purchase order line item
Reorder a purchase order
Reorder a purchase order line item
Create an asset and reserve it for the requester
Receive assets
Receive an asset
Create a receiving slip
Create a receiving slip line
Consumable assets
Integrating with external procurement applications
Install Asset Management - Procurement Integration
Components installed with Asset Management - Procurement Integration
Domain separation and Asset Management - Procurement Integration
Integrating with Coupa
Create a Coupa integration profile
Create a requisition on Coupa through Procurement application
Reference data synchronization
Deleting an external procurement application integration profile
Domain separation and Procurement
Product Catalog
Components installed with Product Catalog
Tables installed with Product Catalog
Roles installed with Product Catalog
Script includes installed with Product Catalog
Client scripts installed with Product Catalog
Business rules installed with Product Catalog
Models
Model form fields
Create hardware models
Add compatible models to a hardware model
Add substitute models to a hardware model
Create consumable models
Bundled models
Add model components to a bundle
Remove model components from a bundle
Publish bundled models to product catalog
Software models
Create application models
Work order models
Models created for VMware support and Amazon EC2
Add skills to a model
Publish models to the hardware or software catalog
Delete models
Vendor catalog items
Synchronize information
Create a vendor catalog item
Link an item to the hardware catalog
Link an item to the software catalog
Publish an item to the hardware catalog
Publish an item to the software catalog
View a vendor list
Product catalog items
Create a product catalog item
Activate a product catalog item
Deactivate a product catalog item
Import a Product Catalog item
Model categories
View model categories
Create model categories
Create assets manually
Edit model categories
Delete model categories
Domain separation and Product Catalog

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